3.5-star Isla Holbox hotel steps from Holbox Beach
Guests at this beach hotel will appreciate convenient onsite amenities such as a playground and barbecue grills.
Zomay Beachfront Hotel Holbox offers 12 air-conditioned accommodations with minibars and safes. Bathrooms include showers, designer toiletries, and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast.
This beach hotel also offers a library, barbecue grills, and tour/ticket assistance. Complimentary self parking is available on site.
Zomay Beachfront Hotel Holbox is a smoke-free property.
Guests are offered a complimentary continental breakfast.
Restaurant - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.
Languages
English, Italian, Spanish
Property amenities
Parking and transportation
Free self parking on site
Food and drink
Free continental breakfast
A bar/lounge
A restaurant
Restaurants on site
Restaurant
Things to do
Library
Playground
Family friendly
Laundry facilities
Playground
Conveniences
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Wedding services
Outdoors
Barbecue grill
Beach loungers
Garden
On the beach
On the waterfront
Spa
Massage
Accessibility
No elevator
More
1 floor
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Designer toiletries
Hair dryer (on request)
Shower
Towels provided
Food and drink
Minibar
Room service
More
Air conditioning
Ceiling fan
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of MXN 250 per pet, per day
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Resort fee: MXN 30 per person, per night
The resort fee includes:
WiFi access (may be limited)
We have included all charges provided to us by the property.
Optional extras
Pet fee: MXN 250 per pet, per day
Credit card charges are subject to a surcharge of 5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Property is also known as
Hotel Zomay
Hotel Zomay Holbox
Zomay
Zomay Holbox
Zomay Beachfront Holbox
Zomay Beachfront Hotel Holbox Hotel
Zomay Beachfront Hotel Holbox Isla Holbox
Zomay Beachfront Hotel Holbox Hotel Isla Holbox
Zomay Beachfront Hotel Holbox Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Initially our AC didn’t work. Eventually they moved us to another room (a downgrade from bungalow to standard double). They never offered to reimburse the price difference. Later we requested it and they said they couldn’t reimburse us, but could credit us 2 pizzas and 4 drinks at the restaurant. Breakfast was supposed to be included, but was very limited on day when gas was broken. No offer to reimburse or credit lunch later.
Our new room had a light hanging solely by a cord and detached from the ceiling (dangerous and we hit our heads a few times but dealt with it because we didn’t want to move again). The bathroom had a rotting door to the outside merely secured by a small latch lock (any knowing person could easily get in). The shower was dirty, with sand on the walls and floor. One day there was a scorpion in the shower (probably got in via holes in bottom of rotting door). Safe was not mounted
One day I watched them clean our room from a far. The cleaner left the door open while she walked to another building to get new sheets and towels. Anyone could have come in and she let in mosquitoes.
They are not good about picking up the dog poop by the bar and on the walkway to rooms. The floor of the outdoor rinse showers are rotted and dangerous for little kids.
The restaurant staff were amazing. The food and drinks were excellent. The beach was clean and nice for swimming with little kids. Great place to watch sunset. Go there to swim and eat, but do not stay there.
The hotel was beautiful, and the grounds were well kept. We did run into a few issues during our 5 day stay. First issue was when going down to the included breakfast it was very long wait times just to even get a menu when only one other group was there most days.
Next issue would be while sitting on the beach random tourist will come into the beach chair areas and take over, we noticed if you didnt get a chair shortly after breakfast it would be difficult, also during our 5 day stay not once were we offered a menu for food or drinks while at the beach chairs. I appeared if you were wearing the hotels wristbands you didnt get offered the restaurants menu.
The beach bar with the swings was never opened during our stay, appeared to be renovating.
We really loved our stay here. The hotel is so beautiful, clean, and you can easily reach the city center within minutes! Would recommend this to anyone. We will be back! Thank you again :)!
Alessandra
Stayed 4 nights in Mar 2024
2/10 Terrible
Alexander Peter Leslie
Feb 24, 2024
The problem is not the hotel that was fine.
BUT EXPEDIA THEIR BILLING WAS $800 PESOS MORE EXPENSIVE THAN WHAT I WAS CHARGED BY THE HOTEL . SHAME ON YOU EXPEDIA.!!!!
The property had just gone through a severe tropical storm. The first days the normal services were scattered and somewhat disjointed but the staff worked diligently to get things back to normal and were extremely attentive to our needs. Overall it was a great stay and by the end of the trip everything was back to normal. Vanessa was incredible at caring for our every need.
The property is under construction, so you can hear so much noise starting early in the morning. Other than that the staff was great! Check in was fast.
I came with a group of friends and we loved our stay at the Zomay! The staff was absolutely wonderful and the location was incredible. By far, the best beach and water to any hotel close to town. The drinks and food were fantastic and loved the vibe! Breakfast was also lovely and hearty. The views never got old…
The accommodations were basic/simple. My one suggestion to the hotel would be to replenish the towels (they have seen better days) offer better toiletries.
Otherwise, it was great!
Had a great time at Zomay, would like to plan a return visit. The staff was kind, the location is excellent. Be nice to have seen a deadbolt lock on the door to the room instead of a push button lock door knob. These are very easily broken into with a plastic card.
Eric
Stayed 4 nights in Jun 2023
4/10 Poor
Adrian
Traveled with family
Jul 1, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The bathroom was terreble and smells nasty
Adrian
Stayed 2 nights in Jun 2023
6/10 Okay
anaelisa
Traveled with family and small children, Traveled with family
Jun 23, 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
Holbox is stunning and great if you just want to stay at the beach all day. The hotel itself is very barebones. This is not a kid friendly hotel and even if I had just come alone or with my husband I would have been pretty disappointed with the accommodations. The location is fantastic and if you are just looking for a place to rest your head, this will absolutely do. The travel to get to Holbox isn’t easy, so the expectation was that the hotel would be “worth it”. It wasn’t. Pros: The beach access is perfect, the hotel food and bar were great. Staff was kind. Cons: sleeping situation was tough, our room had trouble getting cleaned regularly and obviously the water situation is really tough.
The hotel itself is right on the beach and the beach is amazing. The hotel didn’t have many amenities, they didn’t even have a hairdryer. I asked and they literally only had 2 for the entire hotel. The food the hotel offers is very pricey and it was not good at all. After the first day we had to walk out to the plaza to eat Lunch and dinner because the food was not good. We only ate breakfast there because it was included not because of the quality. So if you go here for location then I guess it’s fine
I had never stayed in a hotel like this before. It was very, clean, neat, and a romantic setting. The only things I didn't like was that the misquitos were horrible, no tv, no radio/alarm clock and shower sprayed everywhere. The front desk and check in was nice and welcoming. The breakfast was good, along with the beautiful view while dinning.
Staff friendly. Room clean. The bathroom faucet was a conch shell instead of conventional faucet head. Quaint but it dispensed only a trickle of water. Water wise I guess. Loved that they have a filtered water dispenser near the front desk. In a place where you’re supposed to drink bottled water everywhere you go, it’s nice to have an eco friendly option and spare the planet from more plastic waste. I wish more hotels would do that in Mexico. The beachfront property is coveted and the beach bar is super fun.