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Isla Holbox Vacation Packages

The hotel is located in a busy part of the hotel zone next to the coco bongo nightclub. The pool area is nice and faces onto the beach and is nice at first glance but the place is dirty/damaged/poorly finished in countless places. We had an ocean view room however the balcony could not be used due to the warm AC vent blowing. The rooms were very big and spacious but the condition was poor. The light near the big did not work and the rest of the lighting isn’t very good so it’s dark when the sun goes down. The bathroom was fine but run down (door missing on the shower, poor water pressure, damaged tiles). It was very affordable at €100 per night and we only stayed for 2 nights but if it was any more, i would have looked to move elsewhere.

Nice place to relax

The staff were some of the the most helpful and friendly people I have ever dealt with when traveling. This says a lot as I travel half the year. The food and drinks at the restaurants was wonderful. The one thing I will point out is that the hotel owners need to work on updating broken patio furniture and the hotel as a whole. For what they charge it really was sad to see the hotel looking worn out. Note: we had 4 villas (not really a villa more like room with deck) for 7 days and the air con did not work well in one of the villas. Power was out several times for long periods which meant no water either but we understand this can be typical in the area. The highlight besides the beauty of the area was the staff.

Disappointing Stay at Ocean Allure Costa Mujeres Our stay at Ocean Allure Costa Mujeres fell well below expectations, particularly for a Master Suite booking. The biggest disappointment was our airport transfer. Despite receiving a booking confirmation and voucher, no transfer was arranged. After being advised by the hotel to take a taxi, with a promise of reimbursement, we paid USD 175. When we tried to resolve the issue, we were passed between departments, with neither the hotel nor management taking responsibility. The advertised butler service was also poor. We never met our butler, and WhatsApp responses were very slow. Our suite had several issues, including a malfunctioning main shower, visible damage and poor interior finishing. Even the welcome card was addressed to another family. Food and drinks were mediocre, and customer service throughout the resort was basic. Overall, the lack of attention to detail, poor service and failure to take responsibility for problems made our stay disappointing. The experience did not meet the standards expected of a luxury resort, and we would struggle to recommend it.

Overall Very good. Kids friendly. Excellent service. Good food.