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Balu Hotel

2.0 star property

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Photo gallery for Balu Hotel

Exterior
Basic Double Room, Balcony, Ocean View | 1 bedroom, free WiFi
Exterior
Basic Double Room, Balcony, Ocean View | 1 bedroom, free WiFi
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Pool
  • Pet friendly
  • Air conditioning
  • Free WiFi
$64
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
Av Jurez SM 01 MZ 08 LT 08, Isla Mujeres, QROO, 77400
  • Isla Mujeres Ferry Terminal
    ‪2 min walk‬
  • North Beach
    ‪8 min walk‬
  • Dolphin Discovery
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪69 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, free WiFi

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Double Room, Balcony, Ocean View

Basic Double Room, Balcony, Ocean View | 1 bedroom, free WiFi

Basic Double Room, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Shared Dormitory

1 bedroom, free WiFi

Basic Shared Dormitory

  • Sleeps 1
  • 2 Twin Bunk Beds

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | 1 bedroom, free WiFi

Basic Shared Dormitory

  • Sleeps 1
  • 4 Twin Bunk Beds

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | 1 bedroom, free WiFi

Basic Shared Dormitory

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 4 Twin Bunk Beds

View all photos for Basic Shared Dormitory

1 bedroom, free WiFi

Basic Shared Dormitory

  • Sleeps 1
  • 2 Twin Bunk Beds

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About this property

Balu Hotel

Hotel in Centro - Supmza 001
An outdoor pool, a rooftop terrace, and a library are available at this hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front-desk safe. Change of towels is available on request.
Balu Hotel offers 10 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Balu Hotel features an outdoor pool, a rooftop terrace, and a library. Public areas are equipped with complimentary wireless Internet access. This Isla Mujeres hotel also offers tour/ticket assistance and a front-desk safe.

Balu Hotel has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Balu Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 4 out of 7 reviews
Rating 8 - Good. 1 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 1 out of 7 reviews
Rating 2 - Terrible. 1 out of 7 reviews

7.8/10

Cleanliness

6.4/10

Staff & service

9.4/10

Amenities

6.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Juana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s wasn’t good for me
Stayed 6 nights in Jun 2025

10/10 Excellent

Alexane

Traveled with partner
Liked: Cleanliness, amenities
J’ai passé un excellent séjour avec mon copain. Le personnel est adorable, la chambre est impeccable et la piscine super agréable !! Je recommande fortement ☺️
Stayed 1 night in May 2025

8/10 Good

Carlos Alberto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es justamente como se ve en las fotos, los detalles de madera en los balcones, la alberca, la habitación estaba limpia y tenía aire acondicionado. Precio accesible acorde a lo que recibimos. En cuanto a las áreas de mejoras, la regadera acumulaba el agua debido a que el declive estaba al lado contrario de la coladera. Y quizá la terraza en el techo podría estar mejor adecuada y estaría súper genial si lo acondicionaran mejor. Pero en general fue buena experiencia en la estancia. Cerca del ferry y no muy lejos de playa norte. Solo está un poco escondido.
Stayed 1 night in Jul 2025

10/10 Excellent

Jean François

Traveled with family
Liked: Amenities
Perfecto
Stayed 1 night in Jul 2025

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities
muy buena relación precio-calidad. muy buena ubicacion
Stayed 1 night in Jul 2025

2/10 Terrible

LUIS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo servico al cliente, mala atención.
Stayed 1 night in May 2025

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025