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Isla Mujeres Vacation Packages

We spent 3 nights there. Staff are extremely helpful and nice. Hotel atmosphere is amazing. Rooms are very stunning! Location is good and in the main hotels road. It is 15 min drive to Tulum city centre. Is good for chill-time and not especial activity like party.

We got a hot tub patio room. Views were sick. Room was big. Wasn’t the cleanest. Property is aging and aging poorly at that. The hot tub is just a jetting tub. And while we were sitting out on the patio concrete chunks came loose and fell 3 floors. Luckily we weren’t hit but still kinda surreal experience. I collected some of the pieces and gave them to the front desk. Their response was that they have someone fixing it. However the fix I saw was them just knocking loose the rest of the loose concrete. The beach doesn’t have beach loungers but beach bean bags. The location couldn’t be better. The double pools are great.

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

El Hotel esta increíble! Habitaciones muy comodas, comida y bebidas deliciosas 👌, playas hermosas, y el servicio del personal 10 de 10, en especial la concierge Fernanda muy amable y servicial, Flor del restaurant Fuego super amable, y los bartenders Miguel, Mimi, Beto y Toño, super agradables y amables, los mejores 💯✔️