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Islamabad Serena Hotel

5.0 star property

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Photo gallery for Islamabad Serena Hotel

5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Bar (on property)
Exterior
Outdoor pool
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pool
  • Spa
  • Breakfast included
  • Gym
  • Room service

Explore the area

Map
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000
  • Rawal Lake
    ‪1 min drive‬
  • Embassy of Italy
    ‪2 min drive‬
  • Supreme Court of Pakistan
    ‪4 min drive‬
  • Islamabad (ISB-Islamabad Intl.)
    ‪35 min drive‬

Room options

Royal Club King

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club King

Minibar, in-room safe, desk, laptop workspace

Executive Club King

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 583 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 374 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 Bedroom

  • 374 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 374 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, desk, laptop workspace

Presidential Suite

  • 2116 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Club Twin

  • 390 sq ft
  • Sleeps 2
  • 2 Twin Beds

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View from property

Islamabad Marriott Hotel

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.3 out of 5, Excellent, (239)
The price is $133
per night
$161 total
includes taxes & fees
Mar 3 - Mar 4
Islamabad Marriott Hotel

About this property

Islamabad Serena Hotel

5-star Islamabad hotel with 5 restaurants
This hotel features 5 restaurants, a full-service spa, and an outdoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a fitness center, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Islamabad Serena Hotel offers 387 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maisha Spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Islamabad Serena Hotel features an outdoor pool and a sauna. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center. This luxury hotel also offers a fitness center, a rooftop terrace, and spa services. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Islamabad Serena Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Zamana Restaurant - Overlooking the garden, this buffet restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours.
Wild Rice - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Arabic, English, French, German, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 coffee shops/cafes
  • 5 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Wild Rice
  • Zamana Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Islamabad Serena Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 97 out of 157 reviews
Rating 8 - Good. 34 out of 157 reviews
Rating 6 - Okay. 8 out of 157 reviews
Rating 4 - Poor. 9 out of 157 reviews
Rating 2 - Terrible. 9 out of 157 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sajjad

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Renovation
Great service, impressive lobby and restaurants, rooms are dated and need renovation, felt like I was back in the 90s.
Stayed 3 nights in Nov 2024

8/10 Good

Mazhar

Liked: Cleanliness
The hotel was nice but everything was over priced specifically the car service
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay @ the Serena.
Fabulous stay at the Serena - I can't think of a more secure hotel. Firstly the English and Pakistan cricket team followed by an entourage from the Czech embassy meant security was always incredible tight. Staff were super friendly and the food at each restaurant was very nice. The complimentary mobile phone was also incredibly useful when out and about. Would certainly return if I'm ever back in Islamabad.
Stayed 8 nights in Oct 2024

8/10 Good

Shehnaz

Stayed 3 nights in Sep 2024

4/10 Poor

Wajih Ul

Liked: Property conditions & facilities
Disliked: Staff & service
Terrible staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Aamir

Stayed 1 night in Jun 2024

10/10 Excellent

Farzan

Stayed 2 nights in Jun 2024

10/10 Excellent

Zahid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility, very courteous staff, excellent value for the money in prime location
Stayed 2 nights in Jun 2024

10/10 Excellent

Humair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and choice of food
Stayed 7 nights in Apr 2024

10/10 Excellent

Sameera

Stayed 4 nights in May 2024

10/10 Excellent

Mohammad Naqeeb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Moin

Stayed 1 night in Apr 2024

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Martina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always helpful - from concierge to cleaner and restaurant staff and those in the business complex.
Stayed 1 night in Mar 2024

10/10 Excellent

Martina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and so helpful - beyond any expectations. From the expansive breakfast to the room service in the evening, everything is a delight.
Stayed 3 nights in Mar 2024

10/10 Excellent

FAISAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Zeba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serena is the Crown jewel of Islamabad. I don’t have enough words to describe what an incredible experience we had at the Sarena. Spent 2 nights with family on a vacation and would definitely come back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal

10/10 Excellent

Mohammad Shahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily the best hotel in Islamabad
Superb hotel, maybe the likes of Pearl Continentral Malam Jabba can learn a thing or two from Serena's management.
Stayed 1 night in Jan 2024

8/10 Good

Pervaiz

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Farrah

Traveled with family
Liked: Property conditions & facilities, room comfort
Wonderful stay!!
Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Sohail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall experience!
Stayed 5 nights in Dec 2023

10/10 Excellent

Abid

Its everything wonderful stunning hospitality
Stayed 1 night in Dec 2023

10/10 Excellent

saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the best hotel in Pakistan.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anas

Stayed 1 night in Dec 2023