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Hôtel Relais d'Issenheim

3.0 star property

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January 2025

Photo gallery for Hôtel Relais d'Issenheim

Exterior
Twin Room (Cosy) | Desk, iron/ironing board, free WiFi
Interior
Restaurant
Shower, towels

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Pet friendly
    Pet friendly
  • Free WiFi
    Free WiFi

Explore the area

Map
9 Route De Rouffach, Issenheim, Haut-Rhin, 68500
  • Dominicains de Haute-Alsace Cultural Meeting Centre
    4 min drive
  • Domaines Schlumberger
    5 min drive
  • Parc du Petit Prince
    10 min drive
  • Mulhouse (MLH-EuroAirport)
    30 min drive

Room options

View all photos for Comfort Double Room

Comfort Double Room | Desk, iron/ironing board, free WiFi

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room (Cosy)

Quadruple Room (Cosy) | Desk, iron/ironing board, free WiFi

Quadruple Room (Cosy)

  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Comfort Triple Room

Comfort Triple Room | Desk, iron/ironing board, free WiFi

Comfort Triple Room

  • Sleeps 3
  • 3 Twin Beds

About this property

Hôtel Relais d'Issenheim

3-star Issenheim hotel with free self parking
Concierge services, tour/ticket assistance, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Private bathrooms are not ensuite.
Hôtel Relais d'Issenheim offers 25 accommodations with coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Rooms have detached private bathrooms. Bathrooms include showers. This Issenheim hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Hôtel Relais d'Issenheim features a terrace, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wireless Internet access. Onsite self parking is complimentary.

Hôtel Relais d'Issenheim is a smoke-free property.

Buffet breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
Room service is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 11 for adults and EUR 5.50 for children

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bathroom

  • Detached private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 4:00 PM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property’s breakfast service is available only by reservation and must be requested in advance of arrival.

Access methods

Access code, front desk (limited hours), private entrance

Pets

Pets allowed for an extra charge of EUR 8 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 11 for adults and EUR 5.5 for children
  • Pet fee: EUR 8 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

HOTEL DEMI LUNE
HOTEL LA DEMI LUNE
HOTEL LA DEMI LUNE Issenheim
LA DEMI LUNE Issenheim
Hôtel Restaurant Demi Lune Issenheim
Hôtel Restaurant Demi Lune
Restaurant Demi Lune Issenheim
HOTEL A LA DEMI LUNE
Hôtel Relais d'Issenheim Hotel
Hôtel Restaurant A La Demi Lune
Hôtel Relais d'Issenheim Issenheim
Hôtel Relais d'Issenheim Hotel Issenheim

Hôtel Relais d'Issenheim Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 37 reviews" "
Rating 8 - Good. 19 out of 37 reviews" "
Rating 6 - Okay. 6 out of 37 reviews" "
Rating 4 - Poor. 4 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
food ok, beds hard, quited area, no internet
The service personel are friendly and even though they do not speak english and just a little german we managed. The rooms where fine but the bed was hard with a dip in it. The hotel promises WIFI and even though the signal was there it did not work at all. There is not much activities around but there looked like it had a playground walking distance from the hotel. The food in the evening we had (not much as we hadn't reserved anything) was good.

8/10 Good

We travel with our pup, K town

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
We like it and we could have our little pup.

8/10 Good

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Cécile

Stayed 4 nights in Oct 2019

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable
Très pratique pour récupérer les clés et le code quelque soit l'heure. Accueil agréable, petit déjeuner copieux.
Stayed 1 night in Sep 2019

4/10 Poor

Fabienne

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Tres discret les hôtelier!!
Nous n'avons vu personne de l'établissement durant notre séjour certe très court: un numero de tel portable sur la porte d'entrée qu'il faut appeler 3 fois pour que ça décroche...et encore parce que j'ai aussi envoyé un message pour dire qui j'étais..on nous a donné le code par tel pour ouvrir et pris notre clé au tableau... Si on voulait un petit dej, il fallait les prévenir par SMS...et le lendemain matin au moment du départ, toujours personne à l'accueil...bref Hotel fantôme!
Stayed 1 night in Aug 2019

6/10 Okay

Quan Duc

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Annie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2019

4/10 Poor

Armand

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Séjour
Nous sommes venus dans cet hôtel par ce que le rapport qualité prix semblait être bon. En effet l’hôtel affiche trois étoiles (ministère du tourisme) En réalité il n est est rien Bonne note à notre arrivée l’accueil est très sympathique Notre nuire commence par la vision d’une chambre vétuste mais bon passe encore. Nous prenons notre douche il faut 5 minutes à l’eau pour passer de froide à tiède ... et, en guise de gel pour le corps : savon liquide pour les mains oui oui oui oui oui oui : pour ceux qui n’on jamais essayé ça démange après la douche !! Dans la chambre il y a un réfrigérateur ... les hôteliers n ont pas pris la peine de le brancher ! Arrive le lit ... inconfortable au possible à la fois mou (=vieux) et très dur. Notre venu (je le précise) était un jour de canicule la chambre est très mal isolée thermiquement et avons eu un petit ventilateur : aussi bruyant qu une machine à laver pour une efficacité proche du zéro À 4:00 du matin après deux pénibles heures de sommeil je me suis resigner à aller dormir dans ma voiture Je donne 1* à l’hôtel et 3* à la plage arrière de mon auto PS : les étoiles du ministère du tourisme date de 2012 et sont desservies pour 5 ans (donc jusqu a 2017...)... cf la pancarte de l’hôtel ... sont elles toujours d’actualité ? J’en doute sincèrement ! Pour ces prestations une sensible baisse du prix est à prévoir.
Stayed 1 night in Jun 2019

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

erich

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Preis Leistungsverhältnis
Gutes Hotel mit gutem Preis Leistungs Verhältnis.
Stayed 1 night in May 2019

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 2 nights in May 2019

8/10 Good

jacques, strasbourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bel hôtel, avec un resto que je n'ai pas testé
bel accueil, chambre assez grande, petite fenêtre, donnant à l'arrière, donc bien calme
Stayed 1 night in Sep 2018

8/10 Good

PETAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mauvaises surprises
Contrairement au critère de recherche sur le site Expedia, la chambre n’était pas climatisée et la température y dépassait les 35°C. De plus, le restaurant était fermé pour congés annuels sans que cela ne soit annoncé.
Stayed 1 night in Aug 2018

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil et bonne ambiance familiale / l'hôtel est sympa avec sa salle de restaurant et son bar. A refaire une prochaine fois. On y mange bien.
Stayed 1 night in Jul 2018

4/10 Poor

Audrey

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2018

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großzügiges Zimmer zu angemessenem Preis
Im Hotelrestaurant sehr gut gegessen und im modernen, sauberen und geräumigen Zimmer gut geschlafen. Gerne wieder!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauna Jacuzzi pour une grande détente
Sauna Jacuzzi pour une grande détente