Awful experience. Broken toilet. Rude staff. Plaster coming off the walls. A/C not working. Coffee machine not working at breakfast buffet.
We had a terrible experience at this hotel. Toilet broke, staff didn't fix it, we come back to a room that hadn't been serviced. We were downgraded to a smaller room, there the A/C was not working there, super hot summer. Tried the breakfast buffet, stale bread, coffee machine out of order, staff didn't want to fix it, they didn't care and said "Drink tea". Same attitude at the front desk, nobody wanted to help. They kept saying "we don't have a record of your request to fix these issues in your room". Different staff shift blaming each other. Manager never present and refused to speak with us (and expedia customer service) over the phone. I will never stay there again. this is worse than a hostel. Should not be listed on Expedia and most definitely, this hotel does not meet VIP access criteria.
Istanbul is a beautiful city, plenty of good hotels in this area. Don't stay at the Nordstern.