6/10 Okay
Rana
Traveled with partner
Mar 8, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Such a dissapointment for Ramada chain. I booked this hotel for my wedding anniversary and to unwind after the war that happened in Lebanon during summer. I made sure to email the hotel a week before to tell them about my wedding anniversary so they would make sure to consider for this occassion. They didnt reply at my email at all, which is strange action from a famous chain. The check in was smooth and comfy, our room number#5119 (STAY AWAY FROM THIS SCAM ROOM) a very small and narrow room, the shower is terrible, the water will get outside the tube bcs there is no curtains nor door. The tub was very high, so with the water on the floor and the high tub, its a recipe for broken bones, but wait a minute, the guys has installed a support steel bar to help you out of this death trap, guess what?? Its not well installed bcs the wall is supporting it... the suggar strips that in the coffee table were half opened at the top and you can feel the sugar inside is granulized due to moist, so I said to myself its human error, so I put them out of the coffee tray next to the other used coffee capsules. THEY RETURN THEM TO THE COFFEE TABLE EXPECTING US TO USE THEM!!!!!!!! And when we complained at the reception, the guy was rude and uncooperative and told us that its nothing major... I decided I dont want to waste my energy on unprofessional individual, my sanity is way more important. Such a dissapointment for my anniversary and I and my people not going back to this pension. SHAME
Rana
Stayed 2 nights in Mar 2025