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Best Western Plus Finger Lakes Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus Finger Lakes Inn & Suites

Exterior
Lobby
Indoor pool
Desk, iron/ironing board, free WiFi, bed sheets
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$119
includes taxes & fees
Feb 8 - Feb 9

Explore the area

View in a map
3175 Fingerlake East Drive, Cortland, NY, 13045
  • Place, Shipwreck Golf Amusement Center
    ‪3 min walk‬
  • Place, State University of New York-Cortland
    ‪3 min drive‬
  • Place, Greek Peak Mountain Resort
    ‪9 min drive‬
  • Airport, Ithaca, NY (ITH-Tompkins Regional)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Bathtub)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Bathtub)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

8.2 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 3

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi, Shower Only

  • Sleeps 2

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  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 519 reviews
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About this property

Best Western Plus Finger Lakes Inn & Suites

Cortland hotel walkable to Shipwreck Golf Amusement Center
An indoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Best Western Plus Finger Lakes Inn & Suites offers 64 accommodations with coffee/tea makers and bathrobes. LED televisions come with premium cable channels. Refrigerators and microwaves are provided.

This Cortland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Finger Lakes Inn & Suites features an indoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and a fireplace in the lobby. Onsite self parking is complimentary.

Best Western Plus Finger Lakes Inn & Suites is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Fitness classes
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Finger Lakes
Best Western Plus Finger Lakes
Best Western Plus Finger Lakes Cortland
Best Western Plus Finger Lakes Inn
Best Western Plus Finger Lakes Inn Cortland
Best Western Plus Finger Lakes Inn Suites
Plus Finger Lakes & Suites
Best Western Plus Finger Lakes Inn & Suites Hotel
Best Western Plus Finger Lakes Inn & Suites Cortland
Best Western Plus Finger Lakes Inn & Suites Hotel Cortland

Best Western Plus Finger Lakes Inn & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 421 out of 922 reviews
Rating 8 - Good. 274 out of 922 reviews
Rating 6 - Okay. 122 out of 922 reviews
Rating 4 - Poor. 65 out of 922 reviews
Rating 2 - Terrible. 40 out of 922 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

john, belle terre

Disliked: Amenities
To pay almost $400 per night - due to price gouging for "parents' weekend" of which I was not part - and not be able to shower due to the lack of water (a pathetic trickle only) is criminal. Stay somewhere else.
Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The stairwell to the room was simply gross. Stains, food, and nose waste on the walls and floor. Several dead bees at the side exit, inside. Spills on the wall in my room. Black marks on one bed pillow. Pull out couch sheets were not changed from last guest. Clogged tub, low water pressure. TV would not stream from my phone as indicated. On a positive note, staff were pleasant and the location was close to stores and food chains. No where near the quality expected given what we paid per night. Will not stay again.
Stayed 2 nights in Oct 2025

6/10 Okay

Jessica

Traveled with family
Liked: Room comfort
Our bathroom tub had a clog in it and waa not taken care of while we were there, the cleaning people never came The whole weekend we were there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property nice staff will stay again
Stayed 1 night in Oct 2025

4/10 Poor

anna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We atayed here two years ago and it was a great, clean, well kept hotel. This time was very different. The staff were talking loudly about a problem when i was waiting to check in. The carpets were filthy. The room smelled of cat urine. They put me in the room closest to the lobby and it was loud as the night went on. Breakfast was the same both days with rubbery sausage and brown oranges along witg stale bagels in sandwich bags. We wont be back. Very disappointed.
Stayed 2 nights in Oct 2025

6/10 Okay

Deyanne

Stayed 1 night in Oct 2025

6/10 Okay

Craig

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Vince

Yes
Stayed 1 night in Oct 2025

2/10 Terrible

Randi

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Eemine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I usually don't write bad reviews, but this time, but what we experienced horrible. Room was smelly, the hotel was very dirty. They told us that breakfast starts 8am, but we went 8:30 and there was nothing left. For 1 night for 1 room we paid $377.
Stayed 1 night in Oct 2025

8/10 Good

Carrie

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Oct 2025

8/10 Good

Kristin

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Lauren

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Great room - my family and I were happy.
Stayed 1 night in Oct 2025

8/10 Good

Elizabeth

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort

I would stay here again.

Friendly and helpful staff, plenty of parking, quiet area. Clean . Could use better pillows!
Stayed 1 night in Oct 2025

6/10 Okay

Leann

Traveled with family
Liked: Staff & service, amenities
The staff was extremely professional and excellent, the exterior building lovely and inviting. The room is a huge disappointment although the attempt to clean was visible. The room had a smell, bath showers floor discolored and disgusting. Out dated furniture that should have thrown out or reupholstered. The staff was awesome. Very accommodating lovely people Put would I stay again only if it was absolutely no other hotel to go to. Again it just needs to be updated with a new everything otherwise you are a pleasant establishment
Stayed 1 night in Sep 2025

10/10 Excellent

George

Stayed 1 night in Sep 2025

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, helpful staff.
Stayed 2 nights in Sep 2025

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place to stay close to the baseball fields (like less than 1 min close). Breakfast was your standard continental breakfast. I do have 2 suggestions for breakfast, 1. with games starting at 8am and being so close to the fields, starting at 7am is a bit late. 6 or even 6:30am would be much better. 2. The individual servings of cream cheese need to be refrigerated at all times placing them in with the breads that are not refrigerated isn’t good. This was the case on both Sat and Sun mornings. The rooms were clean, most stuff seems to be updated fairly recently and the bed was comfortable. The only area that didn’t looked to be touched was the stairwells but honestly it’s not a big deal to me. I will say the noise from the road can be a bit loud sometimes but it’s manageable.
Stayed 2 nights in Sep 2025

8/10 Good

Dirk

Stayed 1 night in Sep 2025

6/10 Okay

Jeanette, Selkirk

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room had not been cleaned from previous guests, dirty towels, coffee maker was dirty, no soap.
Stayed 1 night in Sep 2025

6/10 Okay

Sharon

Stayed 2 nights in Sep 2025

6/10 Okay

George

Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Stayed 1 night in May 2025

10/10 Excellent

Sharmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay and the staff was pleasant and informative about the nearby attractions and what to avoid. The stay was pleasant with good breakfast and parking availability. Worth booking for your stay!
Stayed 2 nights in Aug 2025

8/10 Good

Kamal

Stayed 3 nights in Aug 2025