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Emporio Ixtapa

3.5 star property

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Photo gallery for Emporio Ixtapa

Outdoor pool, pool umbrellas, sun loungers
Superior Room, 1 King Bed, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace
Interior
Daily buffet breakfast (MXN 350 per person)
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Hot Tub
  • All inclusive
$110
includes taxes & fees
Sep 30 - Oct 1

Explore the area

View in a map
Boulevard Ixtapa S.n., Ixtapa, GRO, 40880
  • El Palmar Beach
    ‪5 min walk‬
  • Marina Ixtapa
    ‪19 min walk‬
  • Linda Beach
    ‪9 min drive‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Mountain View

Superior Room, 2 Double Beds, Mountain View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Mountain View

8.8 out of 10
Excellent
(19 reviews)
  • 269 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | View from room

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(36 reviews)
  • 269 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(20 reviews)
  • 506 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Double or Twin Room

7.6 out of 10
Good
(25 reviews)
  • 269 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

Superior Room, 1 King Bed, Mountain View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(9 reviews)
  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Mountain view

Superior Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(21 reviews)
  • 269 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View

Junior Suite, 2 Double Beds, Ocean View | View from room

Junior Suite, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(16 reviews)
  • 506 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

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Aerial view

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About this property

Emporio Ixtapa

Ixtapa resort walkable to El Palmar Beach
Catch some rays on Emporio Ixtapa's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Emporio Ixtapa offers 219 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
A private beach, an outdoor tennis court, a health club, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
Some rates at Emporio Ixtapa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Emporio Ixtapa like an outdoor pool and a children's pool.

Dining is available at one of the resort's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This beach resort also offers outdoor tennis courts, a health club, and a hot tub.

Emporio Ixtapa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Condimento - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Sunset Grill - This beachfront seafood restaurant serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Emporio Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 350 for adults and MXN 175 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Condimento
  • Sunset Grill

Things to do

  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • TV in common areas
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Ixtapa
Hotel Emporio
Hotel Emporio Ixtapa
Ixtapa Hotel Emporio
Emporio Hotel Ixtapa
Emporio Ixtapa Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Emporio Ixtapa Resort
Emporio Ixtapa Ixtapa
Emporio Ixtapa Resort Ixtapa
Emporio Ixtapa with Optional All Inclusive

Emporio Ixtapa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1007 reviews
Rating 8 - Good. 285 out of 1007 reviews
Rating 6 - Okay. 96 out of 1007 reviews
Rating 4 - Poor. 51 out of 1007 reviews
Rating 2 - Terrible. 48 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the breakfast buffet. I did not care for the very loud music in the late afternoon.
Stayed 2 nights in May 2025

10/10 Excellent

Armando

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I like pretty much everything about this place, nice and clean with the stuff going the extra mile trying to help me, the one thing that I encounter was that out of the two elevators only one of them was working and sometimes it would take longer or it would get full quickly, other than that I would definitely stay there again…
Stayed 1 night in May 2025

8/10 Good

JORGE

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
So hotel needs renovations at least from flor 5 to 1 rooms are old...
Stayed 1 night in May 2025

6/10 Okay

Ashley

Traveled with family and small children
Liked: Cleanliness
Music was not that good
Stayed 3 nights in May 2025

6/10 Okay

Agustin

Liked: Staff & service
Too much people elevator takes long time to get.
Stayed 14 nights in Apr 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time that I return to Ixtapa. The personnel at this hotel are top notch and always make me feel at home. Their pleasant attitude and helpful service are the reason that i always return to the Hotel Emporio. I, also, like the location because it is right across the street from good shopping and many restaurants. The bus / combi stop in front of the hotel makes it easy to visit the market and other places in the town of Zihuatanejo. The Palmar Beach in front of the hotel is beautiful and fantastic for walking and sunsets. I really like this property and always feel relaxed and refreshed when I visit.
Stayed 7 nights in Apr 2025

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Marcelo

Liked: Staff & service, amenities
A very friendly and family oriented hotel.Well located. Allowed for a late check out. Washroom need to be updated. 2 restaurants offering same type of food but one has more which always has a large lineup. Both offer buffet.
Stayed 1 night in May 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención y
Stayed 1 night in May 2025

6/10 Okay

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Staff was friendly. However, Language barrier is a problem if you don’t speak Spanish. Nothing was translated in English, which was frustrating. Adult pool was filled with young children and pool toys, even sitting at the swim up bar. Likely will not return.
Stayed 7 nights in Apr 2025

6/10 Okay

Jacqueline L

Liked: Cleanliness
Stayed 7 nights in Apr 2025

4/10 Poor

Brenda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
La Limpieza es terrible, el staff todos tienen muy mala atencion, un aroma horrible las albercas no Estan limpias esta mejor el lobby Que Los cuartos uno sale con aroma a alzado.
Stayed 3 nights in Apr 2025

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good,except the swimming pool was so dirty they needed to wash it
Stayed 5 nights in Apr 2025

2/10 Terrible

Francisco, Pico Rivera

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me decepcionó mucho esta estancia. El jacuzzi estuvo roto durante toda nuestra estancia y cada vez que preguntábamos por él, los trabajadores nos decían que iban a preguntar, pero nunca nos decían nada. También se armó una pelea y mi madre casi fue golpeada por uno de los hombres, y los trabajadores no hicieron nada para detenerla. El socorrista fue el único que intentó detener la pelea. Las señoras de la limpieza fueron buenas. Las señoras de las toallas también intentaron cobrarnos por dejar cosas en las toallas, algo de lo que no nos informaron al principio. Además, todas las noches el hotel ponía música muy alta hasta muy tarde, aproximadamente a las 00:00. Me pareció una gran falta de consideración; lo entendería si fuera para eventos especiales, pero era así todas las noches. Además, la plomería no funcionaba a las 6:00 y tuvimos que llamar a la plomería. Teníamos hormigas en la habitación.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bertha, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend ! The room was clean and spacious .The food was delicious. The staff was very friendly.The location was perfect.
Stayed 3 nights in Apr 2025

10/10 Excellent

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

ed

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Mar 2025

6/10 Okay

Irma

Traveled with family
Liked: Cleanliness
Stayed 5 nights in Mar 2025

10/10 Excellent

Xochitl

Liked: Staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

Cord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has great pool and very attentive staff. Located across the street from shopping snd dining oprions. The beach is very nice. The breakfast buffet was okay, but the same everyday. I will stay here again.
Stayed 3 nights in Apr 2025

8/10 Good

Nolan

Stayed 5 nights in Apr 2025

10/10 Excellent

Kristi

Disliked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Cord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The staff was friendly and helpful. Nice pool. Good location, but the breakfast buffet could use a little more variety.
Stayed 3 nights in Apr 2025

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very customer oriented. Food good but was the same pretty much. Every other day the beach view snank bat moved to a non beach view location. We really like spending afternoons at a table by the beach
Stayed 7 nights in Mar 2025

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this property is exelent, and the staff too.
Stayed 2 nights in Mar 2025