4/10 Poor
Edith
Traveled with family
Dec 24, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is extremely outdated. The front desk check in experience was extremely uncomfortable. The gentleman at the front desk refused to allow us to check in unless we gave him access to my personal email hotel confirmation. We had already paid and provided him with state issued ID's. He said it was hotel policy and was unreasonably rude. I explained that the email confirmation belonged to me and I could read him the confirmation numbers. He refused to acknowledge my confidentiality concerns. While hotel Irma is in a warm climate hot water is still necessary to shower comfortably. Unfortunately the hotel didn't have enough hot water or water pressure in the shower. The bed frames and headboard are made out of concrete and dangerous if you miss your pillow while laying down. The air-conditioning units are old and non-efficient unable to maintain the room cool. The tv's are difficult to watch. They require a three step different buttons and function to get them to work. Not enough pool towels for guests. Access to a taxi was a pain and inconvenient. The front desk staff had difficulty getting taxi's to come to the hotel on a timely fashion. The pool restaurant staff was quick to take food drink orders, however, delivering food and getting the check was slow and unnecessarily delayed. We rented three rooms and had hopes for a better experience from staff to facilities. We enjoyed the cleanliness but that's about it. I don't recommend to anyone and will never return.
Edith
Stayed 3 nights in Dec 2024