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Hotel Zihua Caracol

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Zihua Caracol

Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Exterior
Suite Familiar | Hypo-allergenic bedding, in-room safe, individually furnished
Standard Room, 2 Double Beds | Bathroom | Shower, towels, soap, shampoo

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Parking included

Explore the area

Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880
  • La Madera Beach
    2 min walk
  • Zihuatanejo Bay
    3 min walk
  • Kioto Plaza
    6 min walk
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    20 min drive

Room options

View all photos for Suite King Size

Suite King Size | Hypo-allergenic bedding, in-room safe, individually furnished

Suite King Size

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room, 2 Double Beds

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Familiar

Suite Familiar | Hypo-allergenic bedding, in-room safe, individually furnished

Suite Familiar

  • 452 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room King Size

Standard Room King Size | Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Quadruple Suite

Hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

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About this property

Hotel Zihua Caracol

3-star hotel in Playa La Ropa
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a 24-hour front desk, and express check-out.
Hotel Zihua Caracol offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include showers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Zihuatanejo hotel also offers an outdoor pool, a terrace, and barbecue grills. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Zihua Caracol is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Restaurante Los Caracoles - This café serves breakfast, lunch, and light fare. A children's menu is available.
Terraza Burgados Grill - This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 90 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Los Caracoles
  • Terraza Burgados Grill

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 90 for children
  • Early check-in fee: MXN 500 (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Hotel Zihua Caracol Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 203 reviews" "
Rating 8 - Good. 77 out of 203 reviews" "
Rating 6 - Okay. 52 out of 203 reviews" "
Rating 4 - Poor. 23 out of 203 reviews" "
Rating 2 - Terrible. 10 out of 203 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Turtle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024

8/10 Good

Fern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and garden area. Roof top view is beautiful
Stayed 10 nights in Jan 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach
Stayed 2 nights in Dec 2023

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service at all, no coffee, shower was cold and hard to use
Stayed 1 night in Jan 2024

6/10 Okay

Jo-Ann

Liked: Cleanliness, staff & service
January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.
Stayed 8 nights in Jan 2024

6/10 Okay

Nancy

Traveled with family
Disliked: Staff & service
They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.
Stayed 5 nights in Dec 2023

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Loud music from the restaurant.
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .
Stayed 10 nights in Mar 2023

8/10 Good

Robert, Sherwood Park

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Stayed 7 nights in Mar 2023

6/10 Okay

Colleen, Port Moody

Stayed 7 nights in Feb 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

6/10 Okay

cynthia marie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area
Stayed 21 nights in Jan 2023

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and friendly staff
Stayed 2 nights in Jan 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, beautiful neighborhood.
Stayed 4 nights in Jan 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Room comfort
The bathroom need some improvement.
Stayed 4 nights in Dec 2022

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is lovely

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.
Stayed 9 nights in Mar 2022

8/10 Good

Lynne

Liked: Cleanliness, staff & service
The hotel needs some work, could only have a cool shower no real hot water but okay as it was hot weather. Issues getting towels each day, some days lots other days had to ask as they took them away but didn't replace them. The staff especially in the breakfast room were very friendly and nice, helpful even when there was a language barrier. Not fancy but it's okay.
Stayed 14 nights in Feb 2022

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Feb 2022

10/10 Excellent

Cynthia

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was great, always very helpful. The person who cleaned our room very respectful.
Stayed 14 nights in Jan 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Last minute find, great service but needs TLC.
Cute place, nice pool and bar area upstairs. Wifi only worked in lobby, not in rooms as the online description stated. Breakfast was pleasant, and service was very friendly. Our room had leaks both in the sink and the shower; which made for quite a slippery/messy and potentially dangerous situation. We told staff about it right away but nothing was repaired during our stay, so we had to improvise, using the bathroom trash bin to catch the water under the sink, and had to mop up the floor after showering with sopping wet floor mats and hand/face towels daily. Made for a lot of laundry since we try to be more eco-friendly and typically don’t replace our towels daily. Beds and pillows were a bit lumpy and our windows didn’t close shut. Lots of storage in the room for clothing and there was a lot of hot water which was a very nice redeeming quality. Just needs some TLC/maintenance, otherwise a nice place with easy beach access.
Stayed 4 nights in Feb 2022

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great affordable hotel with good breakfast
Stayed 3 nights in Jan 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service
Wonderful choice
Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.
Stayed 3 nights in Jan 2022

8/10 Good

John

Liked: Cleanliness, staff & service
Employees were kind and professional.
Stayed 3 nights in Dec 2021

6/10 Okay

Ana

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Black mold in the courtyard and broken toilets and
Stayed 7 nights in Jul 2021