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Krystal Ixtapa with optional All Inclusive

3.0 star property

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Photo gallery for Krystal Ixtapa with optional All Inclusive

Outdoor pool, open 9 AM to 8 PM, sun loungers
Restaurant
On the beach, sun loungers, beach umbrellas, beach towels
Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes
Outdoor banquet area

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • All inclusive
  • 24/7 front desk
  • Spa
  • Pool

Explore the area

Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • El Palmar Beach
    ‪4 min walk‬
  • Delfiniti
    ‪6 min walk‬
  • Magic World Aquapark
    ‪8 min walk‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪26 min drive‬

Room options

View all photos for King Ocean View

Down comforters, in-room safe, desk, blackout drapes

King Ocean View

  • 365 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View | Garden view

Standard Room, 1 King Bed, Garden View

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard Room, Garden View

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Down comforters, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Superior Room, Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down comforters, in-room safe, desk, blackout drapes

Standard Non-Refundable Room

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard With Garden View

  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Room Standard With Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Superior With Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Superior With Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Bathroom | Shower, free toiletries, hair dryer, towels

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

Front of property

Emporio Ixtapa

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.2 out of 5, Very Good, (1004)
The price is $116
per night
$139 total
includes taxes & fees
Mar 9 - Mar 10
Emporio Ixtapa

About this property

Krystal Ixtapa with optional All Inclusive

Ixtapa resort walkable to El Palmar Beach
Catch some rays at the beach or spend the day relaxing at Krystal Ixtapa with optional All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Krystal Ixtapa with optional All Inclusive offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Some rates at Krystal Ixtapa with optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa with optional All Inclusive like an outdoor pool and a children's pool.

Dining is available at one of the resort's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. This beach resort also offers a fitness center and a garden. Complimentary self parking is available on site.

Krystal Ixtapa with optional All Inclusive is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Krystal Ixtapa with optional All Inclusive has 3 restaurants on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Krystal Ixtapa with optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 220 for adults and MXN 110 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 220 for adults and MXN 110 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa with optional All Inclusive Resort
Krystal Ixtapa with optional All Inclusive Ixtapa
Krystal Ixtapa with optional All Inclusive Resort Ixtapa

Krystal Ixtapa with optional All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 259 out of 1004 reviews
Rating 8 - Good. 328 out of 1004 reviews
Rating 6 - Okay. 206 out of 1004 reviews
Rating 4 - Poor. 116 out of 1004 reviews
Rating 2 - Terrible. 95 out of 1004 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Veronica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room service was extremely slow, water went off while showering, staff were not welcoming. Pools were overcrowded, overall not worth the money spent.
Stayed 2 nights in Nov 2024

4/10 Poor

Uzziel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was cockroaches in our room and aside from that there was also ants and NO AC in our room. Also other costumers entered our room while we were still staying there( with a different key they were given from the front desk).
Stayed 3 nights in Nov 2024

2/10 Terrible

Eneida

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST EXPERIENCE EVER!
To start off they did not have my reservation and no rooms were available. It was unbelievably hot & humidity was at 89. We were not offered any water as they tried to resolve the issue. Front desk service felt like I was at the DMV. After showing them proof of my reservation 45 minutes later they game me a room. There are 3 elevators for the entire hotel 1 was not working and they are small with a weight limit. There were so many people staying there and a long line as only 4 people fit in the elevator. Walking up stairs was not an option as we were on the 9th floor. Needless to say we ALWAYS took it to go down 9 flights otherwise we'd be waiting over 15 minutes to go down. The all-inclusive drinks were a joke. I am a light weight when it comes to drinking, I had 3 at the pool at not even buzz. To get a pool towel was like buying a car! They literally have a book were again at sloth speed write down your name, room number and once you hand them a pool key card they write done a serial number on this old faded unraveled edge towel that felt like sandpaper. The buffet was mediocre. They take reservations for 3 of their restaurants at 9am everyday so if you have earlier plans forget about it! The corner sheet became undone on our bed and the mattress was unbelievably disgusting! The shower would stop. On last night I got a note that the AC would be getting maintenance from 8am to 9pm! Remember the weather was humid and hot! I about lost my mind. This was thee worst hotel ever!
Stayed 3 nights in Nov 2024

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel i have ever stayed at. Worse staff at check in. I would never recommend Krystal hotel to anyone. Ever!!!!
Stayed 3 nights in Nov 2024

6/10 Okay

Lorena

Stayed 2 nights in Oct 2024

4/10 Poor

Miguel

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2024

4/10 Poor

Alejandra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best experience overall. Very poor choices for food. There were only three elevators for the entire hotel which two of them were only working most of the time allowing only 5 people at a time. While showering the water kept shutting off. The AC was not fully working at some point it seemed as it was turned off. I tend to travel 3/4 times a year. Definitely not a place I would visit again.
Stayed 5 nights in Jul 2024

4/10 Poor

Cristina

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
N/a
Stayed 2 nights in Jul 2024

6/10 Okay

Ivan

Stayed 3 nights in Jun 2024

6/10 Okay

Saul

Traveled with family
Liked: Staff & service
The Hotel is aging and needs some updates. the staff is attentive and helpful. the food is on par. Not great, but not bad either. The pool is way too crowded. drinks felt weak and watered down. views were great.
Stayed 3 nights in Jun 2024

2/10 Terrible

Marisela

Disliked: Staff & service, amenities, property conditions & facilities
First time staying here. I got a room in the 11th Fl. They only have 3 elevators 1 was out of service. The elevators doesn’t have A/C so you feel suffocated and they take long. The pool is warm and dirty with all the kids in it. They don’t have an ice machine or a refrigerator in the room the food is not great. The worse part is that I didn’t have water the next morning! I wouldn’t stay here again.
Stayed 1 night in Jun 2024

2/10 Terrible

Mario

Stayed 4 nights in Jun 2024

10/10 Excellent

Jesus

Stayed 2 nights in May 2024

10/10 Excellent

Jesus

Stayed 3 nights in May 2024

10/10 Excellent

Kenneth, Exeter

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024

8/10 Good

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

raquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the option to add breakfast buffet as part of our stay, made our mornings run smooth. In addition, our kids really enjoyed the water slide and having a lifeguard on for the entire time was a plus for peace of mind... hotel is beautiful but pool is a bit small as it was vacation time and hotel fully booked...
Stayed 3 nights in Mar 2024

10/10 Excellent

Josué

Stayed 3 nights in Mar 2024

6/10 Okay

cathy

Disliked: Amenities
Good location
Stayed 3 nights in Mar 2024

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Property conditions & facilities
Catering more to the local population; poor English language skills. Food services had gone down hill since the last time I was there.
Stayed 11 nights in Feb 2024

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for 1 night in Expedia but the hotel also charged me for the same night. No wash cloth, frayed towels, but biggest problem was no hot water. I talk to the front desk twice. Water was probably 75 degrees. I understand I am in Mexico but very few employees could speak English. Stayed 7 days prior at annother hotel and almost all employees could speak English. Had to extend my stay by 3 days but changed with in hours to 2 extra days. Had fantastic massage but I would never stay at this resort again too many other nice hotels in the area. This was our third year staying in Ixtapa.
Stayed 1 night in Feb 2024

4/10 Poor

Charles

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No refrigerator in room No hot water until last day.
Stayed 7 nights in Feb 2024

6/10 Okay

Efren

Traveled with family
Beware of “all inclusive”
Travelers be wary. We got the all inclusive option, but it’s not what it seems. They will nickel and dime you at every turn, even if you’ve bought in to their all inclusive option. We needed some extra water and they charged us for more water bottles that you bring up to your room. At dinner we were watching the SuperBowl in one of the restaurants. The food was free but canned beer was not included. Another example of this was when we checking out. We were missing an electronic key for pool towels, and they wanted to charge is $37US for this missing plastic key. (600 pesos). Thankfully, ended up finding the missing key in my mom’s purse. The food was okay to good tasting. Service in the restaurants was good. Works were stay here again? Probably not. They didn’t seem to care about new travelers becoming loyal customers. Many workers do not speak fluent English. If you only speak English then you may have a difficult time having a conversation with some staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Is not fully all inclusive you have to pay for water and other essentials.
Stayed 1 night in Feb 2024

10/10 Excellent

Marco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024