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Bad room layout

Loved staying at La Suite. The location within Biarritz was perfect, easy access to the beach, the shops, and the restaurants. The room was terrific and very spacious. The daily breakfast was terrific and the staff were very kind and helpful. Definitely helped make our trip to Biarritz so enjoyable. Will definitely stay here again.

This is far from a 4 stars hotel. It looked better on the pictures than it is. The is no sauna/hammam/spa service available except for an offer 2 half-days a weeks… The breakfast was unavailable to us. It is irritating to pay the “ hotel price” we paid but to be ask to deal with removing the bed sheets and get the trash out. The pool is nice and it is walking distance from the beach and the downtown area with dining options.

La chambre n'a pas été la même que ce qui a été montré sur le site. Elle était sale, très tâché et vieillotte.

We couldn’t get to our room earlier than 5pm even though we came after 3pm. I requested a room on highest floor with best ocean view and got ground floor facing bushes with no A/C - they said rules changed with no notice & I had to pay extra for view! The spa opens from 10am- 8pm, so we had almost no time to use it 1st day, and couldn’t use it the next day! The spa needs a lot of work: peeling paint, stains everywhere, missing tiles! Front desk personnel aren’t the friendliest. I asked to check out late since our room was delayed, & was told it was impossible but for 30€ I was able to stay till noon - so it is all about money! It was basically a sleepover, not an enjoyment of the hotel. Dark hallway by our room - no ceiling light! Dark entrance to the hotel past 8pm - no lights at all! It is advertised as a spa resort but you don’t get neither pool nor spa towels! The grounds need some TLC. The sidewalk from the back of the building was leading to an abandon terrace with large pieces of steel just sitting in the corner - dangerous and misleading. The front desk closes at 8pm so in case you need a towel, help, anything - you are on your own. This hotel should never be advertised as a 4 star hotel…most 2 stars! This hotel needs a lot of updates, repairs, proper maintenance and better customer service. I didn’t feel welcomed! I didn’t feel comfortable and I definitely will never stay here again! I definitely overpaid and I will be looking for a partial refund!

Hotel was great. One quibble... only given complementary bottles of water (2) on first day. This meant that having booked for 5 nights we had to pay for 8 bottles of water. If the room had been booked by 5 different couples for one night each I am guessing 2 bottles per day would have been provided!

Very nice hotel with a very friendly welcome when we arrived. Room was excellent, the pool area was very clean and well maintained. Parking underground out of the sun was great too.