2/10 Terrible
Esduar
Apr 18, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write reviews, but I felt I had to share this so others know what they are walking into. I visit Izmir often and usually stay at the Swiss Hotel in Alsancak. This time, I was trying to save money and chose this hotel instead. It was still pretty expensive regardless and I stayed for two weeks.
The experience was disappointing from the start. The reception staff were consistently rude and unprofessional. This was not just someone having a bad day. It was a pattern throughout the stay. The valet service was just as frustrating. Many times I was told there was no parking, so I had to drive around Alsancak looking for a spot and pay extra out of pocket.
Housekeeping was also a letdown. The room looked clean at first, but during the entire two weeks they never vacuumed once. Trash that was not placed directly in the bin was left in the room. It was clear that attention to detail and basic cleanliness were not priorities.
The worst part was the overall energy. There was no sense of hospitality. It felt like the staff were annoyed by guests. A couple of workers were kind, but most seemed like they did not want to be there.
If I had known how bad this would be, I would have booked a cheaper and lower-rated hotel. At least then I would have known what to expect. This hotel is not worth the price or the stress. Avoid it.
Esduar
Stayed 13 nights in Apr 2025
