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Candlewood Suites Jackson by IHG

2.5 star property

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Photo gallery for Candlewood Suites Jackson by IHG

Premium bedding, down comforters, desk, laptop workspace
Seasonal outdoor pool
Premium bedding, down comforters, desk, laptop workspace
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
112 HOSPITALITY DRIVE, Jackson, GA, 30233
  • Tanger Outlets
    ‪9 min drive‬
  • Noah's Ark Rehabilitation Center
    ‪10 min drive‬
  • High Falls State Park
    ‪16 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Accessible (Comm, Mobil, Accessible Tub)

Premium bedding, down comforters, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Comm, Mobil, Accessible Tub)

  • 352 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite

Premium bedding, down comforters, desk, laptop workspace

Standard Suite

  • 318 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Suite

Premium bedding, down comforters, desk, laptop workspace

Premium Suite

  • 580 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, desk, laptop workspace

Suite, 1 Bedroom

  • 580 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Walk-In Shower)

Premium bedding, down comforters, desk, laptop workspace

Studio Suite, 1 King Bed (Walk-In Shower)

  • 318 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Bath Shower Combination)

Premium bedding, down comforters, desk, laptop workspace

Studio Suite, 1 King Bed (Bath Shower Combination)

  • 318 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds (Bath Shower Combination)

Studio Suite, 2 Queen Beds (Bath Shower Combination) | Premium bedding, down comforters, desk, laptop workspace

Studio Suite, 2 Queen Beds (Bath Shower Combination)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Comm, Mobil)

Premium bedding, down comforters, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Comm, Mobil)

  • 352 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express & Suites Jackson by IHG

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, (277)
The price is $125
per night
$149 total
includes taxes & fees
Mar 21 - Mar 22
Holiday Inn Express & Suites Jackson by IHG

About this property

Candlewood Suites Jackson by IHG

Jackson hotel with free self parking
This smoke-free hotel features coffee/tea in a common area, a seasonal outdoor pool, and laundry facilities. Self parking is free. Additionally, a 24-hour front desk, gift shops/newsstands, and a front-desk safe are onsite. Weekly housekeeping is available.
Candlewood Suites Jackson by IHG offers 86 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels and Netflix.

This Jackson hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a seasonal outdoor pool.
Candlewood Suites Jackson by IHG features a seasonal outdoor pool, gift shops/newsstands, and coffee/tea in a common area. This Jackson hotel also offers laundry facilities, a front-desk safe, and an elevator. The property has a 24-hour front desk. Complimentary uncovered self parking is available on site.

Candlewood Suites Jackson by IHG is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • In-room crib
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

The seasonal pool will be open from May 27 to September 30

Property is also known as

Candlewood Suites Jackson
Candlewood Suites Jackson by IHG Hotel
Candlewood Suites Jackson an IHG Hotel
Candlewood Suites Jackson by IHG Jackson
Candlewood Suites Jackson by IHG Hotel Jackson

Candlewood Suites Jackson by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 177 reviews
Rating 8 - Good. 25 out of 177 reviews
Rating 6 - Okay. 5 out of 177 reviews
Rating 4 - Poor. 4 out of 177 reviews
Rating 2 - Terrible. 7 out of 177 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

jonquavis

Stayed 1 night in Dec 2024

10/10 Excellent

quentin

Liked: Property conditions & facilities
Good stay
Stayed 1 night in Nov 2024

6/10 Okay

Kenneth

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
disappointed
This is our third time staying here. The first time we really liked it but the last two times we found the place not clean and the place is falling apart. Housekeeping did a terrible job our last two visits and this time we noticed the things are just not holding up very well. The shower valve in our room was all messed up and the shower door was all bound up so it wouldn't slide in the track
Stayed 1 night in Nov 2024

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Alexie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Nov 2024

8/10 Good

TRACY

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the staff and convenience to my job.
Stayed 4 nights in Nov 2024

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Job!
Great place, very clean and staff is always friendly!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kyrsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and beautiful hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk staff very friendly, room was great, nice and clean as well as the rest of the hotel! There is a nice outdoor seating area that we enjoyed at night!! If in the area again would definition stay here!! Shopping and food options close by!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Tañia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean, and quiet!
Stayed 1 night in Oct 2024

6/10 Okay

Tracy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check your credit card charges!!
Overall, the room was clean & safe which was all I was looking for. I paid in full in advance in July for our Oct stay. I printed out my receipt to give to the person at the desk on check in. He asked for my credit card, which I thought was for verification. The next thing I knew he ran my card without letting me know. I got an instant notification from my bank that the guy tried to charge me $850 ON TOP of what I paid in full! I was shocked & angry. I pulled up my bank statement & showed my payment. I told him if I did not get a room that I paid for, I would call my bank there on speakerphone & file a fraud claim. He instantly gave me the room key. When I woke up in the morning, I saw another attempted charge to my bank for $190! I didn't do or use anything but the restroom & shower. We were there 3 days & never had housekeeping come at all.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kristy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! They were always kind and helpful. Our room was nicer than we expected. Quiet. Would stay here again for sure.
Stayed 3 nights in Oct 2024

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Loved my stay. Everything was top notch.
Stayed 1 night in Aug 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Rayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was fantastic and super helpful. Hotel was clean, right off interstate, perfectly fine for one night in transit.
Stayed 1 night in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! I had never heard of Candlewood Suites and I must say I wish I had. Most extended stays don’t have the greatest rep due to various reasons but this location is on the opposite spectrum from all the rest! It’s a newer property but very clean and the cleaners and the maintenance guy do an excellent job. It’s starts at the top with Drew, the GM and spreads throughout the property..from Valarie, Javier, Eric and every staff member have a smile and make you feel welcome. The beds are on par with high end hotels, the sheet count has to be high as they are soft and feel great..they do a great job with noise to..it’s quiet so it seems they got everything right and it shows. I’m not the only one who notices as I’ve heard plenty of other guests saying the same…this location is the blueprint that all extended type places should try to become…not sure it’s possible because they do an outstanding job. The only issue I’ve had is I’m here on business but have been paying retail prices and they annotated I was here on business, it’s been over a month since I checked in and it’s still about the same rate but I’m so happy with everything that I don’t mind paying extra if it helps keep the high level of customer service and cleanliness of the property! Keep up the good work yall! I truly have really enjoyed the stay thus far…Thank you!
Stayed 4 nights in Oct 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never heard of this Brand before but I gotta say I wish I had! Extended stays can get a bad rep and often it’s warranted…this location is on the other end of the spectrum of most extended stays…it is very clean, it’s new but the staff is great and that starts at the top and throughout the property you get positive attitudes and smiles…everyone says hello and it’s genuinely like being at a place you look forward to going to. They keep great care of the property and it shows…the beds are really comfortable and sheets gotta have a high thread count because they aren’t the typical sheets at most extended places. The rooms are insulated from noise and it really seems like they got everything right. The only issue I’ve had and it’s probably my fault but I’m here on business and I’ve been paying retail, not the long term stay prices and they did mention that they would set it up as long term business stay which should result in a lower nightly rate…which would be great but I’m so happy with the place that I’m not to upset or Worried about it although everybody likes saving a little if they can but if the retail prices helps keep the customer service at the level it’s at now then it’s worth it to me! Valarie along with Javier and Eric at the front desk, the cleaning crew, particularly the maintenance guy, do an outstanding job! Keep it up yall, it is definitely noticeable and I’ve heard other guests say the same! Thank you!
Stayed 7 nights in Oct 2024

8/10 Good

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. Very comfortable. Fridge did not work Rooms could use more noise reduction insulation No diet colas available
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024