Hilton Garden Inn Jackson Downtown

3.0 star property

Choose dates to view prices

Photo gallery for Hilton Garden Inn Jackson Downtown

Exterior
Meeting facility
Lobby
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • Pool

Explore the area

Map
235 W Capitol St, Jackson, MS, 39201
  • Jackson Convention Complex
    ‪5 min walk‬
  • Jackson State University
    ‪14 min walk‬
  • Mississippi Coliseum
    ‪3 min drive‬
  • Jackson, MS (JAN-Evers Intl.)
    ‪19 min drive‬

Room options

1 King Accessible Room with Bathtub

8.0 out of 10
Very good
(11 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

King bed evolution room

7.4 out of 10
Good
(40 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (With Drinks-Snacks)

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Two queens evolution room

7.6 out of 10
Good
(18 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

King bed bedroom suite

10.0 out of 10
Exceptional
(2 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible

  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About this property

Hilton Garden Inn Jackson Downtown

3-star hotel in Downtown Jackson
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hilton Garden Inn Jackson Downtown features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This Jackson hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Hilton Garden Inn Jackson Downtown has designated areas for smoking.

Self-serve breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 22 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately USD 14.95 for adults and USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 362 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 164 out of 1001 reviews
Rating 4 - Poor. 112 out of 1001 reviews
Rating 2 - Terrible. 150 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

rayshad

Liked: Cleanliness
My entry into my hotel room I noticed that there was stains and burn wax left on the tv stand. I have noticed the bed appears broken, mirror has glue residue, iron board was completely broken, the coffee maker has coffee powder inside the machine and the shower gel inside the shower was completely empty. I went down to speak with the hotel staff at the desk and he just told me ok. He didn't try and accommodate me with the hotel issue. the next following morning I spoke with a separate hotel front desk staff and advised her of my issues with the room. she informed me due to me booking with Expedia I wasn't able to get any refund or they wasn't able to help me out with the issues. later towards that evening she did try and relocate me to a separate room but due to me leaving in a few hours checking out I told me that's not good if I leave in a few hours. I was only given a sorry.
Stayed 2 nights in Apr 2025

8/10 Good

Jas

Traveled with partner
Disliked: Staff & service
This was my third stay here. This was the first time I got someone at the front desk that wasn’t too friendly. Other than a little wear and tear in the shower, the room was clean and I tend to to always enjoy my stay. Whatever scent is used throughout the property smells really good.
Stayed 1 night in Apr 2025

4/10 Poor

Eli

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Still had to pay for parking, and we left a blanket in our room and the lady at the front desk would not go look for it.
Stayed 1 night in Apr 2025

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people was very friendly. The valet and the desk attendant where excellent very professional and kind. I would chose this hotel again and recommend to others.
Stayed 1 night in Apr 2025

10/10 Excellent

Willie

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the quietness.
Stayed 1 night in Apr 2025

10/10 Excellent

Debra

Stayed 1 night in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2025

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place
Stayed 1 night in Mar 2025

2/10 Terrible

Alexanndria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Carmen

Dirty
Stayed 2 nights in Mar 2025

6/10 Okay

Antonio

The hotel isn’t how it used to be
Stayed 2 nights in Mar 2025

6/10 Okay

Hanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Jerry

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Victor

Stayed 1 night in Mar 2025

4/10 Poor

Kenosha

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Water wouldn’t get hot. Limited amount of towels. Could’ve done better with cleaning
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

brooklynne

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the room was dirty the coffee machine didn’t work the faucet to the sink was broken no tv remote way overpriced for what you get online doesn’t say before you get there it is valet only or at least I wasn’t informed terrible hotel do not recommend
Stayed 2 nights in Mar 2025

6/10 Okay

Mark

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Lot of construction still underway. Obviously bought out the old hotel and haven’t finished it. A lot of things to be cleaned and organized. Staff could be nicer. Hot tub didn’t work. Bathrooms were interesting.
Stayed 1 night in Mar 2025

10/10 Excellent

Jimmie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Stayed 1 night in Mar 2025

4/10 Poor

Corey, TULSA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Ashly

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Southern get away

Enjoyed our stay, hot tub in pool area was not hot
Stayed 1 night in Mar 2025

2/10 Terrible

Terri T

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has construction going on. The water was cold/lukewarm. We had to go down stairs to get towels after requesting them several times. The toilet leaked and the room had an order; dirty carpet. I was there for a conference. They ran out of food twice for the event. The food was not good at all. Will not stay at this hotel again.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay- valet only parking

Overall comfortable. The water temp was hot the first night and only warm by day two. I was disappointed with the valet-only parking option at a steep $30 a night rate.
Stayed 2 nights in Mar 2025