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Hilton Garden Inn Jackson Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Jackson Downtown

Exterior
In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds
32-inch LCD TV with premium channels, TV
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • Pool
  • Gym

Explore the area

Map
235 W Capitol St, Jackson, MS, 39201
  • Jackson Convention Complex
    ‪5 min walk‬
  • Jackson State University
    ‪14 min walk‬
  • Mississippi Coliseum
    ‪3 min drive‬
  • Jackson, MS (JAN-Evers Intl.)
    ‪19 min drive‬

Room options

View all photos for 1 King Accessible Room with Bathtub

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

1 King Accessible Room with Bathtub

  • City view
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King bed evolution room

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

King bed evolution room

  • City view
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed, Accessible

  • City view
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 2 Queen Beds (With Drinks-Snacks)

  • City view
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queens evolution room

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Two queens evolution room

  • City view
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium channels, TV

Suite, 1 King Bed, Accessible

  • City view
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible

  • City view
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed (With Drinks-Snacks)

  • City view
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King bed bedroom suite

32-inch LCD TV with premium channels, TV

King bed bedroom suite

  • City view
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible

  • City view
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room, 1 King Bed, Accessible, City View | City view

Hilton Jackson

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
3.8 out of 5, Good, (1000)
$125 nightly
The price is $125 total
includes taxes & fees
Hilton Jackson

About this property

Hilton Garden Inn Jackson Downtown

3-star hotel in Downtown Jackson
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hilton Garden Inn Jackson Downtown features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This Jackson hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Hilton Garden Inn Jackson Downtown has designated areas for smoking.

Self-serve breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 22 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately USD 14.95 for adults and USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 360 out of 1003 reviews
Rating 8 - Good. 215 out of 1003 reviews
Rating 6 - Okay. 167 out of 1003 reviews
Rating 4 - Poor. 112 out of 1003 reviews
Rating 2 - Terrible. 149 out of 1003 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities
It was quiet. However there was no one to help you with your luggage, no wake-up call. I only stayed one night, but I couldn't get a refund for the second night. I won't be staying there again for sure.
Stayed 2 nights in Feb 2025

8/10 Good

Jacqueline

Everything was easy. I went through Expedia. Valet was great.
Stayed 1 night in Feb 2025

8/10 Good

Koffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely needs a upgrade and restaurant closed due to staffing concerns per hotel
Stayed 2 nights in Feb 2025

2/10 Terrible

Kaitlynn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I am extremely dissatisfied with my experience at the Hilton Garden Inn Jackson. Just two hours after checking into our room, my husband and I were appalled to discover stains on the bed linens, including the pillowcases. Additionally, we found pubic hair on the bathroom floor and in the shower, as well as a noticeable ring around the toilet. These issues clearly suggest that the room had not been adequately cleaned and prepared for the next guest. Each guest is charged a cleaning service fee, so there’s no excuse for the room to be in the condition it was. Upon making the decision to gather our belongings and proceed to the reception desk for an early checkout, I voiced my concerns to the employee, Will. He displayed no concern whatsoever, offering neither an apology nor a resolution to the issue at hand. Instead, I was informed that I would need to reach out to the manager on Monday when he returns. Shortly after, I received an email indicating that my reservation had been canceled, and I might incur a late cancellation fee. It is important to note that we had already checked in and subsequently checked out. This situation is entirely unacceptable.
Stayed 1 night in Feb 2025

8/10 Good

Molly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and were welcoming. The restaurant bartender was great- we arrived near closing and he was very accommodating. Room was clean and comfy!
Stayed 1 night in Feb 2025

8/10 Good

Antoinette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, staff was very nice and room was comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025

2/10 Terrible

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Jerime

Stayed 2 nights in Jan 2025

10/10 Excellent

Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jeanne

Stayed 1 night in Jan 2025

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the historic building (the old King Edward Hotel). Breakfasts were GREAT, there was a nice selection of beers in the hotel bar, and the valet service was very efficient and friendly.
Stayed 3 nights in Jan 2025

6/10 Okay

Kory

Traveled with family
Disliked: Staff & service, amenities
Bedding was clean and fresh. Floor seemed clean. Shower floor grout had stains. Things seemed a little run down. We were exited about the hot tub and specifically asked about the hours of the pool & hot tub upon checking in. The attendant didn’t tell us the hot tub was not operational. We discovered it had cold water and no jets after changing clothes and making our way down to the pool area. We called several times. The attendant finally answered to say it was broken. This was one of the main reasons we booked here.
Stayed 1 night in Feb 2025

8/10 Good

Tenoa

Stayed 1 night in Jan 2025

10/10 Excellent

Tracy

Stayed 1 night in Jan 2025

4/10 Poor

BrandiKay

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was in terrible shape for a Hilton property. No bed skirt, bathroom supplies were not restocked or refilled, walls need repainting, grease finger prints on all of the wood and surfaces and window. Room was put together as an afterthought. The lobby is beautiful and clean. The rooms are horrible conditions. The breakfast terrible and low budget.
Stayed 1 night in Jan 2025

2/10 Terrible

Gregory

Business traveler, Traveled with family
Disliked: Cleanliness
Did provide clean towels next day unless renter request clean of second or thrid day. Room temperature could not be adjusted for comfort felt cold in room. Extra charge $50. For what ?
Stayed 2 nights in Jan 2025

6/10 Okay

Johnny

Stayed 1 night in Dec 2024

6/10 Okay

Reata

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Christopher

Stayed 2 nights in Nov 2024

4/10 Poor

Lori

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

No heat/no ac - no tv

Cleanliness wasn’t an issue , the AC/heat didn’t work , the TV may have worked but you couldn’t watch because it no Signal to be able to watch . And with all the lights/lamps in the room and it was still very dimly lit. YES there were windows , but we had not ac/or heat and the temps dropped to the 20’s- so we kept the blinds pulled down.
Stayed 1 night in Jan 2025

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2024

2/10 Terrible

CURTIS

Stayed 2 nights in Nov 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Dec 2024