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Hilton Garden Inn Jackson Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Jackson Downtown

Exterior
Lobby
Lobby
Lobby
Meeting facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • Pool

Explore the area

Map
235 W Capitol St, Jackson, MS, 39201
  • Jackson Convention Complex
    ‪5 min walk‬
  • Jackson State University
    ‪14 min walk‬
  • Mississippi Coliseum
    ‪3 min drive‬
  • Jackson, MS (JAN-Evers Intl.)
    ‪19 min drive‬

Room options

View all photos for 1 King Accessible Room with Bathtub

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

1 King Accessible Room with Bathtub

8.0 out of 10
Very good
(11 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed evolution room

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

King bed evolution room

7.4 out of 10
Good
(40 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds (With Drinks-Snacks)

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queens evolution room

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Two queens evolution room

7.6 out of 10
Good
(17 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium channels, TV

Suite, 1 King Bed, Accessible

  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (With Drinks-Snacks)

  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed bedroom suite

32-inch LCD TV with premium channels, TV

King bed bedroom suite

10.0 out of 10
Exceptional
(2 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible

  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room, 1 King Bed, Accessible, City View | City view

Hilton Jackson

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
3.8 out of 5, Good, (1002)
$116 nightly
The price is $116 total
includes taxes & fees
Hilton Jackson

About this property

Hilton Garden Inn Jackson Downtown

3-star hotel in Downtown Jackson
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hilton Garden Inn Jackson Downtown features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This Jackson hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Hilton Garden Inn Jackson Downtown has designated areas for smoking.

Self-serve breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 22 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately USD 14.95 for adults and USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 359 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 165 out of 1002 reviews
Rating 4 - Poor. 113 out of 1002 reviews
Rating 2 - Terrible. 151 out of 1002 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

brooklynne

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the room was dirty the coffee machine didn’t work the faucet to the sink was broken no tv remote way overpriced for what you get online doesn’t say before you get there it is valet only or at least I wasn’t informed terrible hotel do not recommend
Stayed 2 nights in Mar 2025

6/10 Okay

Mark

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Lot of construction still underway. Obviously bought out the old hotel and haven’t finished it. A lot of things to be cleaned and organized. Staff could be nicer. Hot tub didn’t work. Bathrooms were interesting.
Stayed 1 night in Mar 2025

10/10 Excellent

Jimmie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Stayed 1 night in Mar 2025

4/10 Poor

Corey, TULSA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Ashly

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Southern get away

Enjoyed our stay, hot tub in pool area was not hot
Stayed 1 night in Mar 2025

2/10 Terrible

Terri T

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has construction going on. The water was cold/lukewarm. We had to go down stairs to get towels after requesting them several times. The toilet leaked and the room had an order; dirty carpet. I was there for a conference. They ran out of food twice for the event. The food was not good at all. Will not stay at this hotel again.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay- valet only parking

Overall comfortable. The water temp was hot the first night and only warm by day two. I was disappointed with the valet-only parking option at a steep $30 a night rate.
Stayed 2 nights in Mar 2025

10/10 Excellent

Paulneikia

Stayed 2 nights in Mar 2025

10/10 Excellent

Tennille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great visit at this location. My son attends Jackson State so whenever I'm in town, I stay at this location. Staff, parking, facilities are all great. Maybe get a washing machine and dryer that takes a card, but otherwise always a pleasant time.
Stayed 1 night in Mar 2025

2/10 Terrible

Meghann

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn’t like how my card was kept on file; it should’ve allowed us to pay for things as needed. Also being charged $50 more for what they said was their insurance purposes incase we were to mess something up, which we were never told about or asked if it was okay to charge my card before doing so. Still haven’t got it back. Property doesn’t exactly look like the pictures online. Most things were broken or not working. When booking online we were told certain things like breakfast were free which was not, you have to pay for parking which we were not made aware of; it’s like they wanted to find every little reason to charge $ Property and online booking need to be on the same page and pictures and information need to be honest and accurate.
Stayed 1 night in Mar 2025

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
It wasn’t so good. Furniture in the hallway. Closet door off the hinge and had to find someone to put them back in. To pay the amount of money per night needed to have been cut in half. I will not be staying. Plus I didn’t even receive my key cash for this visit.
Stayed 2 nights in Feb 2025

6/10 Okay

Mikyta

Liked: Cleanliness
Stayed 2 nights in Feb 2025

6/10 Okay

Chazarae

Liked: Cleanliness
Disliked: Room comfort
The hotel didn’t specify valet parking which cost an additional 28 plus tip
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Overall was a great place to stay.
Stayed 2 nights in Feb 2025

4/10 Poor

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities
It was quiet. However there was no one to help you with your luggage, no wake-up call. I only stayed one night, but I couldn't get a refund for the second night. I won't be staying there again for sure.
Stayed 2 nights in Feb 2025

8/10 Good

Jacqueline

Everything was easy. I went through Expedia. Valet was great.
Stayed 1 night in Feb 2025

8/10 Good

Koffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely needs a upgrade and restaurant closed due to staffing concerns per hotel
Stayed 2 nights in Feb 2025

2/10 Terrible

Kaitlynn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I am extremely dissatisfied with my experience at the Hilton Garden Inn Jackson. Just two hours after checking into our room, my husband and I were appalled to discover stains on the bed linens, including the pillowcases. Additionally, we found pubic hair on the bathroom floor and in the shower, as well as a noticeable ring around the toilet. These issues clearly suggest that the room had not been adequately cleaned and prepared for the next guest. Each guest is charged a cleaning service fee, so there’s no excuse for the room to be in the condition it was. Upon making the decision to gather our belongings and proceed to the reception desk for an early checkout, I voiced my concerns to the employee, Will. He displayed no concern whatsoever, offering neither an apology nor a resolution to the issue at hand. Instead, I was informed that I would need to reach out to the manager on Monday when he returns. Shortly after, I received an email indicating that my reservation had been canceled, and I might incur a late cancellation fee. It is important to note that we had already checked in and subsequently checked out. This situation is entirely unacceptable.
Stayed 1 night in Feb 2025

8/10 Good

Molly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and were welcoming. The restaurant bartender was great- we arrived near closing and he was very accommodating. Room was clean and comfy!
Stayed 1 night in Feb 2025

8/10 Good

Antoinette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, staff was very nice and room was comfortable
Stayed 1 night in Feb 2025