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Residence Inn Jackson

3.0 star property

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Photo gallery for Residence Inn Jackson

Indoor pool
Property amenity
Lobby lounge
Desk, blackout drapes, iron/ironing board, free WiFi
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Gym
  • Housekeeping
$118
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
126 Old Medina Xing, Jackson, TN, 38305
  • West Tennessee Healthcare Sportsplex
    ‪4 min drive‬
  • The Ballpark at Jackson
    ‪5 min drive‬
  • Casey Jones Village
    ‪6 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪16 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | Flat-screen TV, Netflix

Suite, 1 Bedroom

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area | Flat-screen TV, Netflix

Suite, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, blackout drapes, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(48 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Property amenity

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  • Free WiFi
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About this property

Residence Inn Jackson

3-star Jackson hotel with in-room kitchens
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and a meeting room. Housekeeping is available on request.
Residence Inn Jackson offers 96 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels and Netflix. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Residence Inn Jackson provides a hot tub and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers barbecue grills, a fireplace in the lobby, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

Residence Inn Jackson is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 8:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Grab bar near toilet (35 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 4 floors
  • Built in 2000
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 40 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 11 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jackson Residence Inn
Residence Inn Hotel Jackson
Residence Inn Jackson
Residence Inn Jackson Hotel Jackson
Residence Inn Jackson Hotel
Residence Inn Jackson Hotel
Residence Inn Jackson Jackson
Residence Inn Jackson Hotel Jackson

Residence Inn Jackson Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 336 out of 552 reviews
Rating 8 - Good. 95 out of 552 reviews
Rating 6 - Okay. 52 out of 552 reviews
Rating 4 - Poor. 23 out of 552 reviews
Rating 2 - Terrible. 46 out of 552 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LAVAIRE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

Great stay. I enjoyed the room. My omly comment is the bed lamp outlets need to be repaired. I use a medical equipment to sleep CPAP and the socketa are loose. The one nearest the window is not useable. The one xloaeat to the bath room works when you don't turn on the lamp and the socket is loose.
Stayed 2 nights in Jun 2025

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good, The room was nice and clean. Had a slight issue with AC.
Stayed 2 nights in Jun 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2025

2/10 Terrible

Christopher

Stayed 1 night in Jun 2025

10/10 Excellent

Mary, Sahuarita

Liked: Cleanliness, amenities, property conditions & facilities
I was only there for one night but it's was very comfortable. Clean. Quiet. I could see staying there a few days for sure.
Stayed 1 night in Jun 2025

2/10 Terrible

Colleen

Traveled with pets
Disliked: Amenities, property conditions & facilities
There was a fire ring outside of my window. There were loud guests until after midnight. I was told that since they were long-term guests and the fact that I had booked through Expedia that I would not receive a refund. Then they advertise pet friendly. And I found out as I checked in that pet friendly is yes pets are welcome and they charge a $75 fee for cleaning fee. Need to explain what pet friendly means on the website right beside where it says pet friendly. I picked this hotel because it was rated very good on the Expedia website. I do not agree!
Stayed 1 night in Jun 2025

6/10 Okay

Kathy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bed was not the usual quality of a Mariott property. Very noisy and soft.
Stayed 1 night in Jun 2025

10/10 Excellent

Kelly

Stayed 1 night in Jun 2025

10/10 Excellent

Troy, Irving

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff, loved the breakfast, safe environment for a family with children!
Stayed 1 night in Jun 2025

6/10 Okay

Charles

Stayed 1 night in Jun 2025

4/10 Poor

Robert

Stayed 1 night in Jun 2025

10/10 Excellent

Ricardo

Stayed 2 nights in May 2025

10/10 Excellent

linda

Traveled with family and small children, Traveled with family
Liked: Amenities
I have had an awesome time pool hot tub were wonderful. Was in a very good location. The kids have had a blast we for sure will come back.
Awesome kitchen
Beds were so comfortable
Stayed 1 night in Jun 2025

8/10 Good

Karla

Liked: Staff & service
Stayed 1 night in May 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and broken down.
Stayed 3 nights in May 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean soacious room fully furnished kitchen. great hot breakfast choices
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility. Would stay again.
Stayed 1 night in May 2025

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and so accommodating. We had a big family gathering and spent a lot of time in the lobby. The staff were so hospitable providing ice and even cookies to us while we laughed, talked and watched the NBA playoffs.
Stayed 3 nights in May 2025

10/10 Excellent

HELEN, Farmville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
After driving all day, landing at the Residence Inn in Jackson, TN was a welcomed overnight stay. The property is well-appointed and well-maintained. We were warmly greeted and informed about amenities available during our stay. Thank you!
Stayed 1 night in May 2025

8/10 Good

Brad

Liked: Cleanliness, amenities, property conditions & facilities
Friendly people and clean property
Stayed 1 night in May 2025

4/10 Poor

David

Stayed 1 night in May 2025

6/10 Okay

Duncan

Traveled with family
Liked: Amenities, property conditions & facilities
Residence Inn is still claiming COVID as a reason for not providing room refresh on stays of 3 days or less. Even when requested. Unacceptable. The Jackson Residence Inn was more or less as expected. Friendly staff. Generally clean and fairly well maintained. With the exception of the floors, our room was clean on arrival. The floors in kitchen and bathroom areas had been mopped, but were sticky. We requested a re-mop, and were told a they would attend to it. Didn't happen. 2nd request made, still not corrected. Empty apology when we checked out, claiming "Policy" due to COVID in May of 2025. Not OK.
Stayed 3 nights in May 2025

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in May 2025

4/10 Poor

David

Liked: Cleanliness

Unsatisfactory

No one cleaned the room for the 3 days we were there. No clean towels or linens very u satisfied
Stayed 3 nights in May 2025

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We came back here for the hot tub lol

The hot tub was very nice although the chlorine hurt our eyes. The breakfast was decent however they didn't start breakfast until like 8 am and it was supposed to start at 6 am. Apparently they were trying to get someone else to fill in for an employee before breakfast could start. For some reason there was the same lady at the front desk at night and in the morning. I don't know if she had to work a double shift or what? Unfortunately the mattress was kind of old and worn out and didn't have any support. Secondly the coffee machine in my room wasn't working. I don't know why but I couldn't press the button to turn it on.
Stayed 1 night in May 2025