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SureStay Hotel by Best Western Richland

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Richland

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Down comforters, pillowtop beds, desk, laptop workspace
Combined shower/tub, free toiletries, hair dryer, towels
Seasonal outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Lobby
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Laundry
$71
includes taxes & fees
Oct 2 - Oct 3

Explore the area

View in a map
390 Highway 49 South, Richland, MS, 39218
  • Mississippi Coliseum
    ‪6 min drive‬
  • Jackson State University
    ‪6 min drive‬
  • Jackson Convention Complex
    ‪7 min drive‬
  • Jackson, MS (JAN-Evers Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Down comforters, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • Parking included
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About this property

SureStay Hotel by Best Western Richland

Richland hotel with free breakfast
This hotel features a seasonal outdoor pool, concierge services, and dry cleaning. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite.
SureStay Hotel by Best Western Richland offers 50 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 25-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 17 years old are not allowed in the swimming pool.

A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and concierge services. Complimentary uncovered self parking is available on site.

SureStay Hotel by Best Western Richland has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool, and guests under 17 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Rodeway Inn Hotel Richland
Rodeway Inn Richland

SureStay Hotel by Best Western Richland Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 176 out of 614 reviews
Rating 8 - Good. 161 out of 614 reviews
Rating 6 - Okay. 111 out of 614 reviews
Rating 4 - Poor. 73 out of 614 reviews
Rating 2 - Terrible. 93 out of 614 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory, Costa Mesa

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean. Desk was Friendly.
Stayed 1 night in May 2025

2/10 Terrible

Nirali

Disliked: Cleanliness, amenities, property conditions & facilities
Ridiculous staff charged me twice and also downgraded the type of room and now not responding at all!! Would never go back!!
Stayed 1 night in Jun 2025

8/10 Good

Lindsay

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Amenities
I was pleasantly surprised with the cleanliness of our room considering we paid under $80/night. The only complaint I had was their lack of amenities - they didn't have pillows for the pullout sleeper and they were not able to provide anymore towels than two for an entire week. If you're a low maintenance kind of guest but still expect proper cleanliness, this is a good option for you. There are no stores in walking distance.
Stayed 4 nights in Jun 2025

10/10 Excellent

Shakia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Anita

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When we got here after check-in time, they would not let us check in because they said they only had one housekeeper so we had to come back again later. They said the room was clean the second time, but it was not there were dirty towels and the floor. The bathroom had not been cleaned. The only thing that had been done was the beds were made up. So we went to eat and came back later and the bathroom still had not been cleaned. The door had been left open and there was a heavy aroma of marijuana smell in the room. The TV does not work. The bathtub has mud all in it and they won’t even talk to us about offering a discount or anything until in the morning but in the morning is too late the owner would not even advise the man at the desk what to do. He said he would handle it himself in the morning
Stayed 1 night in Jun 2025

10/10 Excellent

Debra

Traveled with group, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Extremely kind and clean the staff is awesome
Stayed 1 night in Jun 2025

8/10 Good

Kardessa

Traveled with family
Liked: Cleanliness, amenities
The room I stayed in had a broken lamp, a hole in the bathroom wall, broken shampoo dispenser, and a door that had a gap in the door frame.. The room was very clean, staff was friendly, the hotel location was ok, but not very close to and restaurants or shopping places.
Broken shampoo dispenser
Hole in bathroom wall
Broken lamp
Stayed 1 night in Jun 2025

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderately priced motel with regular services. Room was clean, bed comfortable out of body wash in the shower.
Stayed 1 night in Jun 2025

6/10 Okay

Miguel

Liked: Amenities
La tapa del baño estaba suelta y también la chapa del baño
Stayed 1 night in May 2025

2/10 Terrible

Ashton

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you want a clean and somewhat updated hotel to stay at, DO NOT stay at this one. The pictures of the rooms on here are not what you will get, not even close. The photos of the rooms are inaccurate. We checked in with three kids and checked right back out as soon as we walked into our room. I wouldn’t suggest this hotel if you have children, not a safe environment imo. The AC wasn’t even on when we walked in our room, it was so hot. Don’t waste your time or your money!
Stayed 1 night in Jun 2025

6/10 Okay

Mary

Disliked: Property conditions & facilities
We were disappointed. Shampoo and conditioner in bathroom were empty; refrigerator was off balance and filled with ice. Never checked by cleaning staff? I ended cleaning it out and put something to balance it. Nightstand was off its hinge. TV remote did not work. Office replaced the batteries which was good. Water spot on ceiling in bathroom. Room had a stale oder which was a turnoff. Front desk person was friendly and addressed my tv remote problem
Stayed 1 night in Jun 2025

10/10 Excellent

chasady

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
My door was hard to get in and out of if no one was inside I would have never been able to get in the room.
Stayed 2 nights in Jun 2025

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a decent stop for a late night stop. Room was clean and ready.
Stayed 1 night in Jun 2025

8/10 Good

Luz

Y
Stayed 1 night in Jun 2025

6/10 Okay

James

Business traveler
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
The location isn’t as bad as some reviews, yes it’s in an industrial area and near a rail yard, but it wasn’t bad noise wise. I had a rough time getting in the room due to the door being broken. Front desk staff wasn’t that helpful, had a bit of a language barrier. The room had no shampoo, soap, or conditioner. And only half a roll of toilet paper. Tried to get more supplies, but the front desk was gone and locked up. Neighbors were noisy, but calmed down around bedtime. The rooms appear to have been modernized, and the bed was exceptionally comfortable. I will say that I slept great. Would I stay here again? Maybe if I couldn't find a better option or if I had to choose between here and the cockroach inn.
Stayed 1 night in Jun 2025

8/10 Good

Kim

Stayed 2 nights in May 2025

10/10 Excellent

vaibhav

Stayed 1 night in May 2025

4/10 Poor

Elyse

Liked: Room comfort
Disliked: Property conditions & facilities

Richland MS

Well where do I start. First, the tv we couldn’t get off the opening screen we couldn’t select the icon for Directtv. We checked with other guests who had no clue, even the front desk didn’t know how to do it. Then the air conditioner we couldn’t get it off cold the room was like a freezer. The pictures of the rooms were nothing like our room. There were no rugs just tile flooring which was nice, the bed was relatively comfortable and it was quite but that’s all. The ceilings needed help, in the bathroom and the room itself. You could see someone had smoked in the room as the tub had cigarette burn marks. I was less than impressed with the room.
Stayed 1 night in May 2025

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Anthony

Business traveler, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in May 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Dominique

Stayed 2 nights in Apr 2025

10/10 Excellent

Mccraney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean , beds were soft , good customer service and more
Stayed 2 nights in Mar 2025