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SureStay Hotel by Best Western Richland

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Richland

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Down comforters, pillowtop beds, desk, laptop workspace
Combined shower/tub, free toiletries, hair dryer, towels
Lobby
Seasonal outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$71
includes taxes & fees
Dec 30 - Dec 31

Explore the area

View in a map
390 Highway 49 South, Richland, MS, 39218
  • Place, Trustmark Park
    ‪3 min drive‬
  • Place, Mississippi Coliseum
    ‪4 min drive‬
  • Place, Mississippi Trade Mart
    ‪4 min drive‬
  • Airport, Jackson, MS (JAN-Evers Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Down comforters, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

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Lobby
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About this property

SureStay Hotel by Best Western Richland

Richland hotel with free breakfast
This hotel features a seasonal outdoor pool, concierge services, and dry cleaning. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite.
SureStay Hotel by Best Western Richland offers 50 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 25-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 17 years old are not allowed in the swimming pool.

A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and concierge services. Complimentary uncovered self parking is available on site.

SureStay Hotel by Best Western Richland has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool, and guests under 17 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Rodeway Inn Hotel Richland
Rodeway Inn Richland

SureStay Hotel by Best Western Richland Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 194 out of 639 reviews
Rating 8 - Good. 163 out of 639 reviews
Rating 6 - Okay. 116 out of 639 reviews
Rating 4 - Poor. 73 out of 639 reviews
Rating 2 - Terrible. 93 out of 639 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jude

Stayed 1 night in Sep 2025

2/10 Terrible

John

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't Stay Here

Upon entering the room, immediately noticed that the stand between the beds was falling off the wall. There was no TV remote or phone in the room. Upon procuring a TV remote that worked after two trips to the office, it didn't control the DirecTV. There was no weather stripping under the door to the room, so bugs and hot air could creep in the room. The bath tub was dirty and brown. The shower head barely worked. I'd highly recommend that if this is the only hotel with vacancy in Richland, you drive somewhere else.
Stayed 1 night in Sep 2025

6/10 Okay

Keith

Traveled with partner
Liked: Staff & service
Room clean but the room smells old
Stayed 1 night in Sep 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Bryan

Stayed 1 night in Aug 2025

8/10 Good

Kelsie

Stayed 1 night in Aug 2025

6/10 Okay

George

Traveled with partner
Disliked: Staff & service
Location location
Stayed 1 night in Aug 2025

8/10 Good

Demeshia

Stayed 1 night in Aug 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Norman

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room smelled of smoke. Was not asked what we preferred. I left my pillow in the room when we checked out. I called as soon as I reached my destination. He said he would check the room when the current guests checked out. What I didn’t understand is if the room was cleaned after we checked out why didn’t the cleaning staff notice that my pillow didn’t belong in that room. The person that answered the phone said he would call back. No response.!called again,No response
Stayed 1 night in Jul 2025

2/10 Terrible

Janice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Q
Stayed 1 night in Aug 2025

6/10 Okay

April

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Food choice was limited and the bed sheets needs washing
Stayed 2 nights in Aug 2025

10/10 Excellent

Erik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent and customer service was great
Stayed 1 night in Aug 2025

10/10 Excellent

Ken

Stayed 1 night in Jun 2025

10/10 Excellent

Gabriella

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay all the staff where helpful and kind. The pool was fantastic.
Stayed 2 nights in Aug 2025

4/10 Poor

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I wouldnt recommend staying at this hotel.

During the check-in process, my debit card was charged three different times for the full amount of the 7-day stay. I am still waiting to see the reversal of these charges. The rooms are not adequately cleaned before guests check in. The first room I got had a problem with the air conditioner, in the middle of the second night, it shut off and could not be restarted. The second room I was assigned had issues with its AC unit, the grill on the unit was missing, and it had dust caked in the screen. After the first night, I found a puddle of condensation water on the floor in front of the AC, so I had to move rooms again. In the third room I was assigned, the sheets on the beds were still dirty from the last guest and had what I can only guess were blood stains.
Stayed 7 nights in Aug 2025

4/10 Poor

Andrew

Stayed 1 night in Aug 2025

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

David

Traveled with partner
Disliked: Amenities, property conditions & facilities
A place to sleep and leave quickly. Room was dirty and in ill repair. Breakfast was horrible, generic all carbs. Waffle maker broken. At least you had coffee
Stayed 1 night in Aug 2025

2/10 Terrible

Amber

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Could u please get ahold of me there were terrible condition the owner said he would give me 60% off but I had to get ahold of you and they will email u
Stayed 1 night in Aug 2025

6/10 Okay

Tracie

Traveled with group
Stayed 1 night in Jul 2025

10/10 Excellent

Rita, Benton

Liked: Cleanliness, staff & service, property conditions & facilities
Too far out of the eay
Stayed 1 night in Jun 2025

6/10 Okay

Kendra

Business traveler, Traveled with family
Disliked: Amenities
It was fine i mean tbe cending machines take your money also i was told if i extended my stay the room would only be 52 but tgen i went to do itv
Stayed 2 nights in Jul 2025

8/10 Good

Jenny

Stayed 2 nights in Jul 2025

8/10 Good

Anthony

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025