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SureStay Plus Hotel by Best Western Jackson

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Jackson

Relax in a spacious room with a comfortable seating area, large flat-screen TV, and desk with computer and printer.
Work in comfort with a flat-screen TV, desk, and comfortable chair.
Two single beds with dark headboards and white bedding, a nightstand, and a wall-mounted light fixture.
Hotel features a modern design with a flat roof and balconies on each floor, surrounded by a beautifully landscaped area.
Relax in our inviting lobby, featuring comfortable seating areas and a warm atmosphere.

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$77
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Casey Jones Village
    ‪3 min walk‬
  • Union University
    ‪19 min walk‬
  • Old Hickory Mall
    ‪3 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Relax in comfort with a large bed, two bedside tables, and a cozy reading nook.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Relax in this stylish living room with a comfortable sectional sofa and a coffee table.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Two single beds with dark headboards and white bedding, a nightstand, and a wall-mounted light fixture.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Sink, mirror, and hairdryer in a well-appointed bathroom.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Relax in a spacious room with a large bed, nightstand, and comfortable chair, offering a serene view of the outside.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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3.5 out of 5, Good, (1004)
$90 nightly
The price is $90 total
includes taxes & fees
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About this property

SureStay Plus Hotel by Best Western Jackson

Jackson hotel with free breakfast
This smoke-free hotel features a microwave in a common area, a seasonal outdoor pool, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite.
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Jackson hotel also offers a seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

SureStay Plus Hotel by Best Western Jackson is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 190 out of 743 reviews
Rating 8 - Good. 221 out of 743 reviews
Rating 6 - Okay. 147 out of 743 reviews
Rating 4 - Poor. 93 out of 743 reviews
Rating 2 - Terrible. 92 out of 743 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Stacey

Stayed 2 nights in Apr 2025

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was great
Stayed 1 night in May 2025

8/10 Good

Mark

Stayed 1 night in May 2025

10/10 Excellent

Kassandra

Traveled with family and small children
Liked: Amenities
Very fast check in and very clean room
Stayed 1 night in May 2025

6/10 Okay

john, Phila

Traveled with group
Liked: Staff & service
There was not alot of attention to details here and as a place for a stay over is is adequate at best! Long way @ the bldg to get to the office or pool, or breakfast . Not a place for a long term stay and the adults in house make bringing children here a less than favorable idea! Need a nap,stop in !! If you have certain expectations you may be disappointed !! Jus Sayin !!
Stayed 1 night in Apr 2025

10/10 Excellent

Tatjana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rooms were clean. Beds were comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Barry

the pics are much better than the room i received, all in all ok in a pinch
Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything especially the management they were nice
Stayed 7 nights in Mar 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and I’m comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2025

10/10 Excellent

Erica

Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great that’s why I stayed so many times
Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Amenities
It’s always great, always quiet and reasonable staff and even breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

8/10 Good

Gabriela

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Karyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was a little dated the beds were very comfortable, the breakfast was good, however, none of the juices were available and staff did not seem eager to replace them.
Stayed 1 night in Mar 2025

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable. Water pressure was a little low. Although pet friendly, no real place to walk my dog. Ambient noise from roadway was horrible.
Stayed 1 night in Mar 2025

10/10 Excellent

Ginger, Massillon

Liked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Kayla

Stayed 1 night in Jan 2025

4/10 Poor

Ilsi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Light and telephone not working
Stayed 1 night in Jan 2025

10/10 Excellent

Tim

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Could be cleaner

The staff was amazing. The room's cleanliness was questionable. Cobwebs around the ceilings & bathroom floor was dirty. The safety latch was missing & lock didn’t seem very secure.
Stayed 1 night in Dec 2024