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SureStay Plus Hotel by Best Western Jackson

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
1 bedroom, pillowtop beds, in-room safe, iron/ironing board
Exterior
Business center
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$74
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Casey Jones Village
    ‪3 min walk‬
  • Union University
    ‪19 min walk‬
  • Old Hickory Mall
    ‪3 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Jackson

Jackson hotel with free breakfast
This smoke-free hotel features a microwave in a common area, a seasonal outdoor pool, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite.
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Jackson hotel also offers a seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

SureStay Plus Hotel by Best Western Jackson is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Reviews

SureStay Plus Hotel by Best Western Jackson Reviews

7.0

Good

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 194 out of 760 reviews
Rating 8 - Good. 225 out of 760 reviews
Rating 6 - Okay. 151 out of 760 reviews
Rating 4 - Poor. 96 out of 760 reviews
Rating 2 - Terrible. 94 out of 760 reviews

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay staff very professional. Highly recommend this hotel to all my friends.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rachelle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re looking for Cheap and disgusting dirty motel this is your place to stay! The manager is absolutely worthless, the made they and be helpful but without the proper leadership they have zero idea on what needs to be done. Do not go and make a request to move your room to accommodate the reservation that you originally made with the proper request they will tell you that they do not make request and there is nothing available and that you are being unreasonable. The pool and outside area is also dirty, when asked to vacuum the pool of a lot of debris that was on the bottom, the managers reply was he can not tolerate the heat so it will not be getting cleaned. Worst motel experience ever!
Stayed 4 nights in Jun 2025

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy parking great staff
Stayed 1 night in Jun 2025

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
A very nice hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Stayed 2 nights in Jun 2025

10/10 Excellent

Shannon, BREA

Stayed 1 night in Jun 2025

8/10 Good

Jo

Liked: Cleanliness, amenities, property conditions & facilities
The people were great
Stayed 1 night in Jun 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised at parking entry rather than internal hallway entry. Limited green space to walk the dog. Bathroom fan very noisy. Staff was extremely and friendly and accommodating. Room was clean.
Stayed 1 night in Jun 2025

8/10 Good

LaVene

Liked: Cleanliness, staff & service, room comfort
Overall very nice
Stayed 1 night in Jun 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Kelly

Liked: Amenities
So close to food and other things I needed for my trip. Quiet and felt safe.
Stayed 1 night in Jun 2025

10/10 Excellent

Gaynell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean quiet
Stayed 1 night in May 2025

6/10 Okay

Marta, Waynesboro

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This sounded like a hotel but it was a motel with only access from outside and upstairs making it difficult for mobility challenged adults. The room had a pungent marijuana smell despite being “non-smoking”. It was clear that improvements have been made to the property to enhance the experience, but it could use an updated listing to properly set expectations when booking.
Stayed 1 night in Jun 2025

10/10 Excellent

judith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby and breakfast area was clean and welcoming. The employee, Sagar, was super helpful and friendly throughout the evening! Our group of 4 played cards in the breakfast area later and he even offered to make us a fresh pot of coffee. There were apples on the table for a snack, and he even us a taste of his supper, which was a foreign cuisine to us, and smelled so good. It was from a restaurant that was within walking distance. We had eaten at another place across the street called The Old Country Store. Had Ruby’s Cafe and 2 other places beside it to eat, including an Olde Ice Cream Shoppe. Gift shop and Candy Store! Walk around Casey Jones Train Museum and his old house, and many other shops to visit around it. I would stay there again just to have more time to walk around that area. Busy intersection and lots of traffic, (only bad comment) but even had a TRAIN, up on a Telephone pole. lol New management, at least the one we met, is doing a great job! Oh, and the pool was even open and clean. The free breakfast was a hot buffet too. Different hot items throughout the week, and always waffles..
You could spend a couple hours in here, which is just across the street..
Stayed 1 night in Jun 2025

10/10 Excellent

Devin

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in May 2025

8/10 Good

Karina

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The trash in my room had not been taken out from the last guest. Other than that it was a good place to stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff
Stayed 1 night in May 2025

8/10 Good

La'Javeon

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jeff

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Last

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff respects privacy was very friendly bed was comfy
Stayed 2 nights in May 2025

8/10 Good

Desmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, clean, up to date, & price was reasonable.
Stayed 2 nights in May 2025

6/10 Okay

Kalin

Disliked: Cleanliness, property conditions & facilities, room comfort
Seems like the properly was recently bought by a private owner. Room was fine not really what I expected for over $100 a night. Ok stay.
Stayed 1 night in May 2025

10/10 Excellent

jing

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FILTHY

The hotel room was absolutely filthy. The towels were wet, and the sheets appeared dirty. The floor was filthy and had ants everywhere. There were noticeable stains all over the curtains, walls and shower curtain. The toilet was filthy. Our experience was terrible.
Stayed 1 night in May 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always peaceful and I get plenty of rest and I feel safe here
Stayed 3 nights in May 2025