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Tru by Hilton Jackson, MI

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Tru by Hilton Jackson, MI

Reception
Lobby
Pool
Room, 2 Queen Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Gym
  • Laundry
  • Air conditioning
  • Breakfast included

Explore the area

Map
2401 Shirley Dr, Jackson, MI, 49202
  • Jackson Crossing Mall
    ‪3 min drive‬
  • Rod Mills Park
    ‪3 min drive‬
  • Keeley Park
    ‪5 min drive‬
  • Jackson, MI (JXN-Reynolds Field)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Jackson NW - Airport Road, an IHG Hotel

Pool
Kids pool
Parking included
Free WiFi
4.3 out of 5, Excellent, (518)
The price is $105
per night
$117 total
includes taxes & fees
Feb 5 - Feb 6
Holiday Inn Jackson NW - Airport Road, an IHG Hotel

About this property

Tru by Hilton Jackson, MI

Jackson hotel with free weekday breakfast
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and a business center. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wired and wireless Internet access. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Tru by Hilton Jackson, MI is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 505 out of 830 reviews" "
Rating 8 - Good. 199 out of 830 reviews" "
Rating 6 - Okay. 66 out of 830 reviews" "
Rating 4 - Poor. 30 out of 830 reviews" "
Rating 2 - Terrible. 30 out of 830 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

James

Business traveler
Disliked: Cleanliness
Our room smelled like cigarette smoke the whole night, impacted my wife’s sinuses. When in the shower discovered the shampoo was empty. Staff at front desk didn’t seem concerned about these things when we checked out.
Stayed 1 night in Oct 2024

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfy
Checked in after a very long day driving and was very happy with the friendly desk clerk, clean hotel, and comfy bed. Only stayed one night for a college tour visit at UofM Ann Arbor. Much less expensive than staying in Ann Arbor and a very convenient drive the next morning.
Stayed 1 night in Oct 2024

10/10 Excellent

Chaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and clean. The mattress was very uncomfortable though.

10/10 Excellent

Terri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice an clean
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suggestion: Install dimmer switches on light fixture above night stand. The lights were very bright. Thank you!
Stayed 2 nights in Oct 2024

6/10 Okay

Rebecca

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, amenities
The pool had dead bugs and webs on every window and the bathroom/changing room was dirtier than a porta-potty. It smelled like stale pee. Dropped my ring on the bed frame and when we went to lift to go search for it, i wish i would have never seen what the mattress was sitting on. Not many breakfast options to choose from. The remote in the room had no back to it so it barely worked unless you held the batteries down and angled it a certain way. No water bottles available (unless you paid) or cups in the room to go get water. Just very very unclean
Stayed 2 nights in Oct 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great breakfast was not. At 8:30 on a Thursday morning everything as near empty or empty and the lady was grumpy.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant!
Nice room and bed. Clean, roomy bathroom. Decent breakfast and Fooz ball! Would like separate switch for reading lights.
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Stayed 1 night in Sep 2024

4/10 Poor

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

8/10 Good

Patrice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, amenities
Room not ready at 4:30, check-in is 3pm, dirty bathroom, broken blind, no shampoo, dirty floor.
Stayed 1 night in Sep 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice. Love that our room flooring was not rug and the beds were comfortable. The only negative and really not terrible, was that I found the pillows way too soft.
Stayed 1 night in Sep 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were great. Breakfast really good too with lots of choices along with being clean and reasonably priced
Stayed 3 nights in Sep 2024

8/10 Good

Eric

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

james

Clean quiet
Stayed 1 night in Sep 2024

8/10 Good

Robyn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Sep 2024