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Tru by Hilton Jackson, MI

2.5 star property

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Photo gallery for Tru by Hilton Jackson, MI

Reception
Restaurant
Room, 2 Queen Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Exterior
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Gym
  • Laundry
  • 24/7 front desk
$83
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
2401 Shirley Dr, Jackson, MI, 49202
  • Place, Jackson Crossing Mall
    ‪18 min walk‬
  • Place, R.A. Greene Park
    ‪2 min drive‬
  • Place, Lions Park
    ‪3 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

8.4 out of 10
Very good
(60 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(34 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

King Room-Hearing Accessible-Roll-in Shower

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

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About this property

Tru by Hilton Jackson, MI

Jackson hotel with free weekday breakfast
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and a business center. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wired and wireless Internet access. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Tru by Hilton Jackson, MI is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 992 reviews
Rating 8 - Good. 241 out of 992 reviews
Rating 6 - Okay. 82 out of 992 reviews
Rating 4 - Poor. 40 out of 992 reviews
Rating 2 - Terrible. 41 out of 992 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Molly

Stayed 1 night in Aug 2025

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly from moment we walked in...
Stayed 2 nights in Aug 2025

4/10 Poor

Kelly

Stayed 1 night in Aug 2025

2/10 Terrible

Kelly

Stayed 1 night in Aug 2025

8/10 Good

Heoung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, spacious and clean room.
Stayed 1 night in Aug 2025

10/10 Excellent

Jiarong

Stayed 1 night in Aug 2025

10/10 Excellent

Jeff

Stayed 1 night in Aug 2025

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Charlene

Stayed 1 night in Aug 2025

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

William

Stayed 2 nights in Aug 2025

10/10 Excellent

Manjit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Eugene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great One-Niter

We stayed for one night to meet with friends the next morning. Enjoyed the breakfast that was included. We appreciated the helpfulness of the staff, and the cleanliness of our room.
Stayed 1 night in Aug 2025

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good breakfast, clean room but bed was hard
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay, accomodating staff
Stayed 5 nights in Jul 2025

10/10 Excellent

Rayt

Stayed 3 nights in Dec 2024

6/10 Okay

Joshua

Stayed 1 night in Jul 2025

8/10 Good

Alexei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

AMJAD

Stayed 1 night in Jun 2025

8/10 Good

Winston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very similar to Hampton Inn I stayed except decoration style. If you like simple, clean minimalist style hotel room, Try is a good fit.
Stayed 1 night in Jul 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great place toi stay
Stayed 2 nights in Jul 2025

8/10 Good

Anton

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk Joslyn I think , was very nice and helpful .
Stayed 3 nights in Jul 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick overnight stay

Just a quick overnight stop but the hotel was perfect. Room and lobby very clean. Breakfast was just fine.
Stayed 1 night in Jul 2025

10/10 Excellent

DAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Hot full breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

DeShawn

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 7 nights in Jun 2025