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Hilton Garden Inn Jacksonville

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Garden Inn Jacksonville

Terrace/patio
Lobby
Exterior
Pool
Bar (on property)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Gym
  • Laundry

Explore the area

Map
1016 Jacksonville Parkway, Jacksonville, NC, 28540
  • Challenge Course Park
    4 min walk
  • Mad Boar
    2 min walk
  • Jacksonville Station
    6 min drive
  • Jacksonville, NC (OAJ-Albert J. Ellis)
    27 min drive

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks & Snacks)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Courtyard Jacksonville

Pool
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (782)
The price is $114
per night
$129 total
includes taxes & fees
Jan 21 - Jan 22
Courtyard Jacksonville

About this property

Hilton Garden Inn Jacksonville

3-star Jacksonville hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Hilton Garden Inn Jacksonville offers 128 accommodations with safes and complimentary toiletries. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A 24-hour business center is on site at this 3-star property.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 5000 square feet (465 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff. Complimentary self parking is available on site.

Hilton Garden Inn Jacksonville is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Lime & Lemon Asian Fusion - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lime & Lemon Asian Fusion

Things to do

  • Gym
  • Pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5,000 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9.95 for adults and USD 6.95 for children
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 9 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Jacksonville
Hilton Garden Jacksonville
Hilton Garden Inn
Hilton Garden Inn Jacksonville Hotel
Hilton Garden Inn Jacksonville Jacksonville
Hilton Garden Inn Jacksonville Hotel Jacksonville

Hilton Garden Inn Jacksonville Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 384 out of 590 reviews" "
Rating 8 - Good. 124 out of 590 reviews" "
Rating 6 - Okay. 44 out of 590 reviews" "
Rating 4 - Poor. 22 out of 590 reviews" "
Rating 2 - Terrible. 16 out of 590 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, and the property is spotless!
Stayed 2 nights in Oct 2024

8/10 Good

Cordelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Rebecca, New Castle

Traveled with partner, Traveled with pets
Liked: Amenities
Had a pet fee that didn’t match the booking. Was more expensive and was basically told tough. The front desk host was very abrupt about it. Any good business would have given the customer the benefit. He did not which turned me off instantly to the check in process. The room was ok but the floor was absolutely TERRIBLE!!!! We had to wear shoes and our socks were black by the time we walked from the shower to the bed. The lighting could have been softer vs institutional. The in house shampoo, conditioner and soaps were very nice.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

10/10 Excellent

Tiana

Stayed 2 nights in Aug 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camp Lejeune Family Visit
Great staff and service
Stayed 2 nights in Sep 2024

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2024

8/10 Good

Zaida

Stayed 1 night in Aug 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Lisa, Attleboro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Our room was near elevator so not as quiet as we liked. There was no internet at the property. They did offer another property but there was only one room available and our family was gathering there from out of town so we didn’t want to separate from them. We used a hot spot from our phone and it took a lot longer to get work done as it was a slow connection. We ended up trying to get sleep when the fire alarm went off and we had to evacuate. (No fire) you would think they would offer something for the inconvenience but nothing was offered except a bottle of water. If they made an attempt to make things right I would not be writing this review. We travel to Jacksonville at least 4 times a year and there are MANY choices in the area. Will chose elsewhere. The restaurant, staff and grounds were very nice. Indoor pool was extremely small.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Price matches the hotel. It’s not perfect but probably the best on in the area
Stayed 4 nights in Aug 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, the smell of curry is really strong. But it was a great stay.
Stayed 2 nights in Aug 2024

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of your staff members was rude
We arrived at 3:30 (my Hotels.com itinerary specifically said our check in was at 3pm) and to our surprise, the room was not ready. There were 2 people at the front desk, a man and a woman- I unfortunately did not catch their names. The woman was very apologetic and sincere, while the man rudely pointed to the sign on the wall to us and said "just so you know, check in is at 4pm" That statement right there irritated both my husband and myself since my itinerary CLEARLY said check in was at 3pm. Normally, we wouldn't get upset about a simple mistake like that (hey no problem at all, we will grab a bite to eat and come back after 4pm). But it was the shear tone that the man said this to us that irked us to the core. It felt like he was trying to tell us that we weren't "worthy" of staying at this hotel because of not seeing that sign. Then a moment later, that same man moved over to the other side of the counter and very politely and enthusiastically greeted an airline crew and checked them in (meanwhile, this is still before 4pm). So we decided to just leave and grab some dinner. When we came back, the nice woman that tried to check us in earlier was no longer at the counter, but the rude man was, so I showed him the screenshot of my itinerary and said "just so YOU know, it WAS on my itinerary that check in was at 3pm". He didn't even apologize, but he changed his tone with us and then checked us in. I doubt we will be back to this hotel on our next stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Vonkisha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

10/10 Excellent

Thaiz

Stayed 1 night in Jul 2024

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Stephane

Stayed 2 nights in Jun 2024

10/10 Excellent

Salvador

Stayed 2 nights in Jun 2024

10/10 Excellent

My-Duyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Fernita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was excellent, but housekeeping was terrible!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 3 nights in Jun 2024