2/10 Terrible
Bethany
Traveled with partner
Jan 9, 2025
Disliked: Staff & service, amenities
It's a cheap resort. You get what you pay for and personally we decided we will never be going to a Best Western again even if it has the best priced option. While we figured it would not quite be as luxurious as other all-inclusives, we were not prepared for exactly how poor quality of an experience it would be. VERY little is included in this "all inclusive". Rooms were clean but very minimal, rock hard beds that gave us back pain, no comforter on bed, just a single sheet and throw blanket folded on a shelf. One very basic painting as well so overall, the room had more of the vibe of a hospital than a resort. The beaches and pool were lovely, great views, again clean but there was a strict towel limit, no umbrellas or cabanas, not enough beach chairs and the few chairs provided were basic plastic, no cushioning. There were excursions and laundry services advertised but they cost money which is quite frustrating at a self-proclaimed "all-inclusive". The snack bar and alcohol were all very cheap and simple foods, the cocktails weren't bad but weren't great either. There is also no choice of restaurants for meals, just one buffet and the food was horrible, mass-produced, most of it probably frozen, all very dry and very little flavor. Keys also frequently deactivated which was frustrating. We saved money but would never come back and wish we had paid more for a better experience at a different resort. Very dissatisfied.
Bethany
Stayed 3 nights in Jan 2025
