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Crocs Resort & Casino

4.5 star property

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Photo gallery for Crocs Resort & Casino

Outdoor pool, pool umbrellas, sun loungers
On the beach, beach volleyball
Luxury Condo | Premium bedding, down comforters, in-room safe, individually decorated
Front of property - evening/night
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Gym

Explore the area

Map
800 metros norte del Banco de Costa Rica, Jacó, Puntarenas, 61101
  • Rainforest Adventures Costa Rica Pacific Park
    ‪5 min drive‬
  • Jacó Beach
    ‪12 min drive‬
  • Marina Los Sueños
    ‪17 min drive‬
  • Tambor (TMU)
    ‪199 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down comforters, in-room safe, individually decorated

Junior Suite, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Premium bedding, down comforters, in-room safe, individually decorated

Junior Suite, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View | Balcony view

Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

View from room

Room, 2 Queen Beds, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Premium bedding, down comforters, in-room safe, individually decorated

Room, 2 Queen Beds, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View | Premium bedding, down comforters, in-room safe, individually decorated

Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 1 Bedroom

Premium bedding, down comforters, in-room safe, individually decorated

Condo, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms | Premium bedding, down comforters, in-room safe, individually decorated

Condo, 2 Bedrooms

  • Sleeps 7
  • 2 King Beds

View all photos for Room, 1 King Bed (Limited View)

Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed (Limited View)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, individually decorated

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Limited View)

Room, 2 Queen Beds (Limited View) | Premium bedding, down comforters, in-room safe, individually decorated

Room, 2 Queen Beds (Limited View)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Crocs Resort & Casino

4.5-star Jacó hotel close to Rainforest Adventures Costa Rica Pacific Park
Catch some rays at the beach or spend the day relaxing at Crocs Resort & Casino's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of towels is available on request.
Crocs Resort & Casino offers 166 air-conditioned accommodations with iPod docking stations and safes. These individually decorated and furnished accommodations include day beds. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
In addition to a full-service spa, Crocs Resort & Casino features a waterslide and an outdoor pool. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1377 square feet (128 square meters) include a conference center. This luxury hotel also offers a casino, a nightclub, and a fitness center. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite self parking is complimentary.

Crocs Resort & Casino is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
La Stanza - Overlooking the pool, this fine-dining restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
Game On Sports Bar - This sports bar serves lunch and dinner. Open daily.
Los Cuates - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Liquidity - Overlooking the pool, this bar serves dinner and light fare. Open daily.
El Zarpe - This poolside restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: USD 22 to 30 for adults and USD 18 to 25 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Zarpe
  • Game On Sports Bar
  • La Stanza
  • Liquidity
  • Los Cuates

Things to do

  • 60 slot machines
  • 7 gaming tables
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (17,222 square feet of space)
  • Ecotours
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Sportsbook
  • TV in common areas
  • Waterslide

Family friendly

  • Fenced pool
  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference center (1,377 square feet of space)

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 22 to 30 for adults, and USD 18 to 25 for children
  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino

Crocs Resort & Casino Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 539 out of 1001 reviews
Rating 8 - Good. 246 out of 1001 reviews
Rating 6 - Okay. 113 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Traveled with group
Liked: Cleanliness
The property was beautiful and I had a nice time. My major complaints were 1) we came before check in and they told us we could hang at the pool, however, they never gave us our bracelets to prove we were guests so we had security constantly coming to us and watching us. It made me feel uncomfortable. 2) the door to our room wasn’t working and didn’t lock. We didn’t even notice until the second day of our stay. Anybody could have entered our room at any time. On another note, there were 3 people that made our stay great. Gerald was very attentive and was always around to cater to us. William was our bartender and he was so much fun. And Sumbu is a great food and beverage director. I really enjoyed our conversations.
Stayed 3 nights in Jan 2025

10/10 Excellent

Justin

Stayed 5 nights in Jan 2025

8/10 Good

Lawson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall positive.
Stayed 1 night in Jan 2025

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the property was very clean if your meaning the neighborhood it's a little low rent
Stayed 5 nights in Jan 2025

10/10 Excellent

Elizabeth Nowak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right on the beach, nice pool , excellent and attentive staff !
Stayed 12 nights in Jan 2025

10/10 Excellent

Marek Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities
I can highly recommend this hotel
Stayed 8 nights in Jan 2025

10/10 Excellent

SONJA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan Castro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Hamid

Well maintained with friendly and professional staff. Overall excellent! !
Stayed 7 nights in Jan 2025

8/10 Good

PAUL, Islip

Traveled with partner
Liked: Cleanliness, staff & service
Gracious and accomodating
Stayed 5 nights in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for 1 night but had a very enjoyable stay . The room was large and the bed was comfortable . The pool area was pleasant with a heated pool. Service from staff was excellent

8/10 Good

Yanela

Stayed 1 night in Jan 2025

10/10 Excellent

Darling

Stayed 3 nights in Dec 2024

10/10 Excellent

Adalberto

Stayed 1 night in Jan 2025

10/10 Excellent

Lesly

Stayed 2 nights in Dec 2024

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. But they need to offer room service. The casino offered 2 margaritas .The steak house was good on property. Breakfast could’ve been better.
Stayed 6 nights in Dec 2024

8/10 Good

Salvador

Traveled with partner
Great view on ocean side. But the pool area doesn't have a HOT jacuzzi. We were looking forward to some nights under the stars!
Stayed 4 nights in Dec 2024

6/10 Okay

Dave

Traveled with family
Disliked: Property conditions & facilities, room comfort

Scorpions in the hotel

It was okay, I paid for two queen beds we didn't get. They put us in cramped full size beds. Towels were an issue for the guests, lastly I was stung by a scorpion in the middle of the night laying in my bed. Not sure how it got up to the 10th floor but I got stung. Called the front desk and they sent someone and took it away. No questions were asked about how I was doing from the venom, not even an ice pack. Won't be staying here again, they didn't even offer to comp a room for the discomfort of the scorpion. Luckily it stung me and not one of my kids...
Stayed 3 nights in Dec 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach ⛱️
Stayed 2 nights in Dec 2024

6/10 Okay

JUAN

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Bryan

Stayed 4 nights in Dec 2024

8/10 Good

Mark, Shanty Bay

Liked: Amenities
Everything
Stayed 2 nights in Dec 2024

10/10 Excellent

Wendolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

December

Place was nice, not many food options but the ones they had were good. Casino was a nice touch.
Stayed 1 night in Dec 2024

6/10 Okay

Mario

Traveled with partner
Liked: Staff & service
They have terrible internet service
Stayed 2 nights in Dec 2024