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Grand Hyatt Jakarta

5.0 star property

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Photo gallery for Grand Hyatt Jakarta

Exterior
Premium bedding, minibar, in-room safe, desk
Outdoor pool, sun loungers
Lobby
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Parking included
  • Room service

Explore the area

Map
Jalan M.H. Thamrin, Kav. 28-30, Jakarta, Jakarta, 10350
  • Bundaran HI
    ‪2 min walk‬
  • Grand Indonesia
    ‪4 min walk‬
  • Thamrin City Shopping Mall
    ‪9 min walk‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪44 min drive‬

Room options

View all photos for Room, 2 Twin Beds (Club Access)

City view

Room, 2 Twin Beds (Club Access)

  • 538 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premier Suite

Premier Suite | Premium bedding, minibar, in-room safe, desk

Premier Suite

  • 1076 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed (Bundaran View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Bundaran View)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds, City View

Separate tub and shower, free toiletries, hair dryer, bathrobes

Room, 2 Twin Beds, City View

  • 538 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds (Bundaran View)

City view

Deluxe Room, 2 Twin Beds (Bundaran View)

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, City View (1 King Bed)

Premium bedding, minibar, in-room safe, desk

Family Room, City View (1 King Bed)

  • 534 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room (1 King Bed, with Bundaran View)

Premium bedding, minibar, in-room safe, desk

Family Room (1 King Bed, with Bundaran View)

  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite (Bundaran View)

City view

Grand Suite (Bundaran View)

  • 807 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Grand Suite, City View

City view

Grand Suite, City View

  • 807 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed (Club Access, Bundaran View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Club Access, Bundaran View)

  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, City View (Capital)

Premium bedding, minibar, in-room safe, desk

Suite, City View (Capital)

  • 1076 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Suite (Capital, Bundaran View)

Premium bedding, minibar, in-room safe, desk

Suite (Capital, Bundaran View)

  • 1076 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Club Access, Bundaran View)

City view

Room, 2 Twin Beds (Club Access, Bundaran View)

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Club Access)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Bed With Bundaran View

Premium bedding, minibar, in-room safe, desk

1 King Bed With Bundaran View

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premium bedding, minibar, in-room safe, desk

Premier Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Diplomatic Suite

Premium bedding, minibar, in-room safe, desk

Diplomatic Suite

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed With Club Access

Lobby

1 King Bed With Club Access

  • Sleeps 2
  • 1 King Bed

View all photos for Family King Room With Bundaran View

Premium bedding, minibar, in-room safe, desk

Family King Room With Bundaran View

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Capital Suite Bundaran View Non Smoking

Premium bedding, minibar, in-room safe, desk

Capital Suite Bundaran View Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds With Club Access

Lobby

2 Twin Beds With Club Access

  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Suite

Premium bedding, minibar, in-room safe, desk

Grand Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Family King Room With City View Non Smoking

Premium bedding, minibar, in-room safe, desk

Family King Room With City View Non Smoking

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Deluxe King Room with Bundaran View Smoke-Free

Premium bedding, minibar, in-room safe, desk

Deluxe King Room with Bundaran View Smoke-Free

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds With Bundaran View

Premium bedding, minibar, in-room safe, desk

2 Twin Beds With Bundaran View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Capital Suite Non Smoking

Premium bedding, minibar, in-room safe, desk

Capital Suite Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds With City View

Premium bedding, minibar, in-room safe, desk

2 Twin Beds With City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed With City View

Premium bedding, minibar, in-room safe, desk

1 King Bed With City View

  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed With Club Access And Bundaran View

Lobby

1 King Bed With Club Access And Bundaran View

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite Bundaran View Non Smoking

Premium bedding, minibar, in-room safe, desk

Grand Suite Bundaran View Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Twin Room With Bundaran View Non Smoking

Premium bedding, minibar, in-room safe, desk

Grand Twin Room With Bundaran View Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Twin Beds With Club Access And Bundaran View

Lobby

2 Twin Beds With Club Access And Bundaran View

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hotel Indonesia Kempinski Jakarta

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, (464)
The price is $156
per night
$189 total
includes taxes & fees
Mar 23 - Mar 24
Hotel Indonesia Kempinski Jakarta

About this property

Grand Hyatt Jakarta

5-star Jakarta hotel, connected to a shopping center in Central Jakarta
This hotel features 5 restaurants, an outdoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a coffee shop/cafe, and valet parking.
Grand Hyatt Jakarta offers 424 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 45-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Jakarta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, Grand Hyatt Jakarta provides a sauna and a fitness center. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. Business-related amenities at this 5-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 7556 square feet (702 square meters) include conference space. This luxury hotel also offers multilingual staff, gift shops/newsstands, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary secured self parking is available on site, along with a car charging station.

Grand Hyatt Jakarta has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Grand Cafe - This restaurant serves breakfast, brunch, lunch, and dinner.
C's Steak And Seafood - This restaurant serves breakfast, lunch, and dinner. Open daily.
Fountain Lounge - This café serves light fare only. Open daily.
Sumire - This restaurant serves lunch and dinner. Open daily.
Poolside restaurant - This poolside restaurant serves dinner only. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Secured, covered valet parking on site (USD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 31.76 per person
  • 5 restaurants
  • A coffee shop/cafe

Restaurants on site

  • C's Steak And Seafood
  • Fountain Lounge
  • Grand Cafe
  • Poolside restaurant
  • Sumire

Things to do

  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 7,556 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 26 floors
  • Ballroom
  • Banquet hall
  • Built in 1991
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste

Entertainment

  • 45-inch LCD TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 31.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 31.76 per person
  • Airport shuttle fee: USD 590000 per vehicle (one-way, maximum occupancy 4)
  • Covered valet parking fee: USD 15 per day
  • Rollaway bed fee: USD 31.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Hyatt Jakarta
Grand Hyatt Jakarta Hotel
Jakarta Grand Hyatt
Grand Hyatt Jakarta Hotel Jakarta
Hyatt Jakarta
Jakarta Hyatt
Grand Hyatt Jakarta Hotel
Grand Hyatt Jakarta Jakarta
Grand Hyatt Jakarta Hotel Jakarta

Grand Hyatt Jakarta Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 260 out of 392 reviews
Rating 8 - Good. 95 out of 392 reviews
Rating 6 - Okay. 25 out of 392 reviews
Rating 4 - Poor. 5 out of 392 reviews
Rating 2 - Terrible. 7 out of 392 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Halik

Stayed 2 nights in Nov 2024

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a very lovely hotel. Only thing to be improved was the breakfast but this is being picky. It’s a lovely place.
Stayed 1 night in Nov 2024

10/10 Excellent

Wilhelmus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel , spacious room , fantastic food area
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Stayed 4 nights in Sep 2024

10/10 Excellent

Douglas Alex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ridwaan, Rivervale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

SHeena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Jun 2024

10/10 Excellent

Cheer

Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor First Impression but Improved
Check in was stated to be 3pm, we arrived a little after but our room wasn’t ready until 3:45pm. Also upon arrival the full benefits of our Grand Club access were not explained, including breakfast arrangements Throughout the afternoon we found the team to be very friendly but lacking the attention to efficiency and detail one expects of 4* hotel. Things reached a head when we were nearly seated at the wrong table for dinner in their C’s Steakhouse. Fortunately we spoke to the Director of F&B who was very understanding regarding all our concerns since checking in. Then everything improved Throughout dinner both the service and food were great and the following day it was obvious our complaint had been related to The Grand Club team. Service was then swift and attentive culminating in receiving a complimentary chauffeur ride to the airport. While our experience didn’t start well, I really appreciate the team for responding to our concerns and taking action to improve our overall experience As such when travelling though Jakarta again, we will probably revisit the Grand Hyatt.
Stayed 1 night in May 2024

10/10 Excellent

Sandeep

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
excellent location
Stayed 1 night in Mar 2024

10/10 Excellent

liz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room was quite spacious and the service was amazing.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mario

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for 2 weeks. Besides the mosque singing loudly everyday at 4am, it was an amazing stay starting with the room number which was our anniversary. The service was great as well.
Stayed 13 nights in Feb 2024

6/10 Okay

Chi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bath towel is not clean and old, should replace with new ones
Stayed 3 nights in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel di Jakarta. It’s clean and tidy and nice view. The staffs are polite and excellent customer service. Good transport link and shopping around the area. Beautiful garden and swimming pool.
Stayed 3 nights in Feb 2024

8/10 Good

Dede

Liked: Property conditions & facilities
Property are nice, food and drinks nut do good.
Stayed 1 night in Jan 2024

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

CHEK MENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

faisal

Stayed 5 nights in Dec 2023

10/10 Excellent

moulayll

Stayed 4 nights in Dec 2023

10/10 Excellent

Nanak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good to be back with some new outlook around the lobby and room. Things to improve are the amenities. It’s a bit weird to find no body lotion and razor for a 5 star hotel (these two seem to be on request), also wishing the breakfast provides more variant than what they offer now, and limited place to walk around the food counters is a bit concerning when more people having breakfast, but overall it was a pleasant stay xx
Stayed 2 nights in Dec 2023

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the Christmas decor. Location was convenient for shopping as there are 2 big malls within walking distance. Hotel room is spacious with luxurious amenities
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is nice and lots of varieties as well. Next to Plaza Indonesia and just walk across to Grand Indonesia. Will visit again next time.
Stayed 5 nights in Nov 2023

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the experience
Clean, spacious and modem for a older hotel..
Stayed 3 nights in Nov 2023