4/10 Poor
Heather
Traveled with family
Mar 14, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk help was very unfriendly especially at check-in. Acted like we were an inconvenience. Took my credit card and handed me the room keys and said you're all set. Not a mention of breakfast or wifi or any other amenities. There were not a ton of guests in the hotel, yet we were placed in the room directly adjacent to the elevator. Our headboard shared a wall with the elevator that went up and down at all hours of the day and night. Room was very dingy and there was trash left from previous guests in our room. Signs everywhere indicating the hotel was completely smoke free and guests would be fined, yet when walking through the lobby there was a distinct and obvious presence of fresh cigarette smoke coming from the area behind the front desk where employees were gathered. A few minutes later there was an overwhelming smell of air freshener that had been sprayed to cover it up. Considered eating in the steak house until we looked at the prices! No way could the food at this hotel be worth those prices.
Heather
Stayed 3 nights in Mar 2025