4/10 Poor
Brandy
Sep 24, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
⭐☆☆☆☆ Very disappointing stay – would not return
When we first arrived, before even entering the building, there was a strong bleach smell outside. It got even worse once we walked through the main doors and continued into our room. The odor was so overwhelming it gave me a headache and made my throat hurt. We asked to move rooms, and the second floor was slightly better, but the smell was still noticeable.
The room itself had multiple issues. The microwave did not work, the armchair was not very clean, and the office chair at the desk would not stay up — it would slowly sink all the way to the floor every few seconds. The beds were extremely hard, and the feather pillows were so small and uncomfortable that they felt like little rocks. The comforters even had stains on them.
The bathroom water temperature was great — nice and hot — but the water pressure in the shower was terrible. It’s also ridiculous that there’s no exhaust fan in the bathroom. Because of this, you have to keep the bathroom door closed or the steam sets off the fire alarm — which is exactly what happened at 5:30 AM on the day we were leaving, waking everyone up.
The cleanliness throughout the hotel was very poor. The dining area was covered in syrup — on the tables and all over the floor. The elevator had popcorn in it the first day and was never cleaned. Later, there were wrappers and even spilled coffee in the elevator and by the front entrance doors, none of which were ever cleaned up during our sta
Brandy
Stayed 3 nights in Sep 2025