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Shangri-La Jeddah

5.0 star property

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Photo gallery for Shangri-La Jeddah

Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Exterior
Sundeck
Apartment, 1 Bedroom | Living area | Smart TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Breakfast available
  • Spa
  • Gym

Explore the area

Map
Burj Assila, Corniche Road, Jeddah, Jeddah, 23611
  • Jeddah Corniche
    ‪11 min walk‬
  • Red Sea Mall
    ‪11 min walk‬
  • Mall of Arabia
    ‪10 min drive‬
  • Jeddah (JED-King Abdulaziz Intl.)
    ‪23 min drive‬

Room options

View all photos for Horizon Suite Sea View King

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite Sea View King

  • 1270 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Twin Beds, City View

  • 569 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Sea View

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 1 King Bed, City View

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 2 Twin Beds, Sea View

  • 560 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Suite City View King

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite City View King

  • 1270 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Two Bedroom Suite King

Minibar, in-room safe, individually decorated, individually furnished

Horizon Two Bedroom Suite King

  • 1815 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 1 Bedroom

Minibar, in-room safe, individually decorated, individually furnished

Apartment, 1 Bedroom

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Suite Sea and City View Twin

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite Sea and City View Twin

  • 1270 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Suite City View Twin

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite City View Twin

  • 1270 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Suite Sea View Twin

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite Sea View Twin

  • 1270 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Apartment One Bedroom

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Apartment One Bedroom

  • 1722 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Suite Sea and City View King

Minibar, in-room safe, individually decorated, individually furnished

Horizon Suite Sea and City View King

  • 1270 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Shangri-La Jeddah

5-star hotel in Ash Shati
This smoke-free hotel features a full-service spa, an outdoor pool, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Change of towels is available on request.
Shangri-La Jeddah offers 220 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Smart televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Jeddah hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
In addition to a full-service spa, Shangri-La Jeddah features an outdoor pool and a sauna. The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center, 10 meeting rooms, and coworking spaces. Event facilities measuring 431 square feet (40 square meters) include conference space. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a terrace. Complimentary self parking is available on site.

Shangri-La Jeddah is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
COPA - Onsite café.
Late night fare is available from 24-hour room service.

Languages

Arab (Sign language), Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Secured, covered valet parking on site (SAR 75 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: SAR 145 for adults and SAR 72.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • COPA

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • 431 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 145 for adults and SAR 72.5 for children
  • Covered valet parking fee: SAR 75 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001796

We should mention

Couples wishing to share a room must provide proof of marriage
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Shangri-La Jeddah Hotel
Shangri-La Jeddah Jeddah
Shangri-La Jeddah Hotel Jeddah

Shangri-La Jeddah Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 18 reviews
Rating 8 - Good. 1 out of 18 reviews
Rating 6 - Okay. 0 out of 18 reviews
Rating 4 - Poor. 5 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

8.4/10

Cleanliness

6.0/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hatem

Stayed 1 night in Sep 2024

8/10 Good

Anas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t happy with arrival experience the rest is great
Stayed 1 night in Jul 2024

10/10 Excellent

Hashem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Yakhoub

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Talal

Stayed 2 nights in May 2024

10/10 Excellent

Amr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Sultan

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

khaled

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Saudi so far
The best hotel in Saudi so far. The only downside they don’t have free valet parking.
Stayed 1 night in Oct 2023

10/10 Excellent

Adil

Stayed 1 night in Sep 2023

4/10 Poor

Faisal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
Not a 5 star service ...overpriced for what you get
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Best building , WORST service
A hotel is more than a nice building and comfortable rooms , its about feeling welcomed and taken care of . In this luxury establishment the staff are not trained in hospitality at all . Their pool is not attended by staff. The staff charges for things we didn't use such as laundry and breakfast for young kids (even though they told us the kids are free of charge) . Even though , I tired to air my frustration to the manager , nothing is resolved . Above the awful stay , when we checked out , the. staff didn't even ask the standard " how was your stay?" What shame
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst hospitality experience , never again
The amenities in this hotel are top notch . However , the service there is not deserving to a 2 star hotel . Our stay in the hotel was disastrous in so many levels . It started when we checked in after 3PM to find out that my booking request of having all the rooms in one floor is not met (even though it was confirmed by the guest services). So to accommodate our request , we were forced to upgrade to room that is 50% more expensive then my original booking . Over that , we had to wait 3 hours for the rooms to be ready even though we came after the check-in time . When I aired my frustration to the manager , he wanted to make it up for us by making the breakfast on the hotel free of charge. When we went for the breakfast the next day , we were charged for breakfast fully !! The horror show continued in many occasions including : - While at the pool , I was there for two hours , no staff was present to serve us any water , food or towels . we had to leave the pool just because we were dehidrated - The other time we were in the pool with the kids , we were locked out in the pool for twenty minutes trying to get inside the building . The staff forgot to keep the door open . - The TV in all rooms were scrambled in middle of an important match my kids were looking forward to - The laundry service delivered clothes that was not for us even though we didn't have any of our clothes washed and insisted that this is our laundry . Worst hospitality experience , never again
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
UTERLY Disappointing
While i was much looking forward to stay at the hotel with my family . We had our experience ruined before setting foot in our rooms . While my original booking asked to be in the same floor for 3 rooms in which two are connected (for the kids) . As soon as we arrived and asked about the arrangement we asked for and was confirmed with the guest services the day of our booking , we were surprised that that won’t be possible . Instead of trying to accommodate our needs with the same rates we booked with , they Forcibly upgraded us to a higher tier room and charged us the difference of the upgrade which amounted to more then 10,000 SAR !!! The real slap in the face was when I tried to air my frustration to the manager about this ludicrous forced upgrade due to guest services incompetence. The manager who promised to find a way to resolve this , his answer was a 12 piece box of chocolate and a letter . The manager then told us that the breakfast will be on the house . When me and the family went to breakfast the next day , we were surprised that we had to pay full . over that , when I was in the pool , I stayed there for two hours and NO STAFF was there to ask if I needed water or anything to drink. I. had to leave the pool because I was dehydrated and no one was serving us
Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Ghazi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
exceptional stay
Was nice and comfortable stay of 2 nights with great view of the formula 1 at jeddah and sea , Great breakfast with multiple options and helpful waiters,
Stayed 2 nights in Mar 2022

10/10 Excellent

MAJED

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفخامة التي تبحث عنها تجدها بشنغريلا
اقامة مميزة جدا وتجربة فريدة من نوعها
Stayed 1 night in Mar 2022