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Holiday Inn Express New Albany - Louisville NW by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New Albany - Louisville NW by IHG

Exterior
Exterior
Indoor pool
Suite, 1 Bedroom | Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
506 W Spring St, New Albany, IN, 47150
  • Louisville Slugger Museum
    ‪7 min drive‬
  • Kentucky International Convention Center
    ‪8 min drive‬
  • KFC Yum Center
    ‪9 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible (Mobility)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds

  • 384 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications)

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility)

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room

  • 384 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

  • 384 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (610)
The price is $118
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$133 total
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About this property

Holiday Inn Express New Albany - Louisville NW by IHG

New Albany hotel with indoor pool
This smoke-free hotel features an indoor pool, a business center, and a 24-hour front desk. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-out, free newspapers, and a front-desk safe.
Holiday Inn Express New Albany - Louisville NW by IHG offers 76 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This New Albany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an indoor pool, complimentary newspapers in the lobby, and express check-out. Onsite self parking is complimentary.

Holiday Inn Express New Albany - Louisville NW by IHG is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends

Things to do

  • Golf
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Paper towels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The host will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay
  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express New Albany Hotel
Holiday Inn New Albany
New Albany Holiday Inn

Holiday Inn Express New Albany - Louisville NW by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 271 out of 659 reviews
Rating 8 - Good. 189 out of 659 reviews
Rating 6 - Okay. 82 out of 659 reviews
Rating 4 - Poor. 56 out of 659 reviews
Rating 2 - Terrible. 61 out of 659 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent person at desk. Clean, comfortable and feels safe.
Stayed 1 night in Feb 2025

8/10 Good

Jamal

Liked: Amenities
Satisfied with what I saw.
Stayed 1 night in Jan 2025

10/10 Excellent

Marques

Liked: Amenities, property conditions & facilities
Best place ever
Stayed 2 nights in Jan 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jan 2025

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel, hot room

The hotel itself was perfectly nice and clean, and the beds were comfortable. The only downside was the room was unbelievably hot. We adjusted the in room heat but it never did cool down. It made for a very uncomfortable night of sleep. I'm not sure if something was wrong with our particular room unit or not, but had we been staying more than one night I would have to have someone fix/resolve the issue.
Stayed 1 night in Jan 2025

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Front dest was very nice. Bonus room on first floor
Stayed 2 nights in Jan 2025

10/10 Excellent

Kristopher

Business traveler
Good value for the money. Property is about what a person could expect.
Stayed 1 night in Jan 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing not to like. Everything was very good.
Stayed 1 night in Jan 2025

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service
Nice for what we needed it for. Breakfast was great, staff was lovely, a little dated and the garbage receptacle outside was full needed to be emptied.
Stayed 1 night in Jan 2025

10/10 Excellent

Clayton

Stayed 1 night in Jan 2025

4/10 Poor

Margaret

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Bath tub was so slick I almost fell. Keys did not work.
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was excellent for this property
Stayed 1 night in Dec 2024

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Clean, comfortable, friendly.
Stayed 1 night in Dec 2024

4/10 Poor

Camy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

No heat in the pool!!

We booked this hotel with my children and their kids so the kids could swim in the pool. We could have stayed at numerous other hotels!! They did not have the heat in the room or the water turned on. They tried to act like it just had happened but we talked to other families there and they said the hotel knew for days there was a problem but did nothing to fix it. Very disappointed.
Stayed 1 night in Dec 2024

2/10 Terrible

Kayla

Disliked: Property conditions & facilities
Upon check in, I was told the pool was closed indefinitely.
Stayed 2 nights in Nov 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Audrianna

Disliked: Staff & service, property conditions & facilities
Terrible the pool is always broke and they don’t tell you until you get their they lady at the front desk is a crack head and it’s just a horrible hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Clean and spacious room. Our only complaint was the brightness of the bathroom light. It was blinding!
Stayed 1 night in Nov 2024

6/10 Okay

Kimberly

Traveled with family
The indoor pool was closed due to cleaning when we arrived Friday evening. Then Saturday it was still closed and Sunday morning closed. Why advertise a indoor pool if its going to be closed. Nit far to our kids who looked foto the pool.
Stayed 2 nights in Nov 2024

2/10 Terrible

Kayla

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The whole reason I booked this hotel was because it was close to where we needed to be and it had an indoor pool. Pulling in, there are signs everywhere that say they aren't liable for your car being broken into. I understand that, but I never saw any security or cameras suggesting they're taking action on this. It just didn't feel like a completely safe place. The second issue was, when checking in, the girl at the desk informed me that the pool was closed. Not for the day, not temporarily, just closed. That was a big selling point for me, so to hear that it was closed was very disappointing. For a cheap hotel, I guess you get what you pay for.
Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

J.K.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A quick & clean stay, with a nice breakfast buffet set-up the next morning.
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Stayed 3 nights in Oct 2024

10/10 Excellent

Karen

Stayed 3 nights in Oct 2024

10/10 Excellent

Bruce

Stayed 1 night in Nov 2024