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I am absolutely DISGUSTED and FURIOUS with my experience at this resort! $350 was stolen directly out of my bag while housekeeping had access to my room! This is completely unacceptable and honestly traumatizing. I came to this resort expecting a relaxing vacation, not to have my personal belongings violated and my money stolen! To make matters worse, the resort PROMISED me a refund, and I have WRITTEN DOCUMENTATION proving it! It has now been TWO MONTHS, and I STILL HAVE NOT RECEIVED A SINGLE DOLLAR! I have reached out several times, only to be completely ignored. No response, no accountability, and absolutely no effort to make things right! What makes this even more insulting is that I was a DIAMOND CLUB MEMBER! This is how you treat guests who pay extra for supposedly premium service? Absolutely disgraceful! This was one of the WORST and most upsetting resort experiences I have ever had. I feel robbed, disrespected, and completely betrayed. I WANT MY $350 REFUNDED AS PROMISED! The lack of professionalism, honesty, and accountability is beyond unacceptable. I would NEVER recommend this resort to anyone after what I experienced!

The fact you have to call for a golf cart to pick you up anytime you have to go ANYWHERE in the resort is just insane. The food was average. This is an all inclusive with nothing on the fridge!! The front door had a 2 inch gap which a huge roach came in and had to kill it before I could go back to sleep. The staff was friendly 😁

The restaurant closes at 9 not many options

What a great stay. Staff very friendly! All girls and guys at the spa. Top notch. Would absolutely return and bring friends back.