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The staff was absolutely amazing ! Valentina was my favourite ! She made an extra effort to make my stay much more pleasant!

Me encanto el lugar, suer lindo y la hubicacion increible, los guardias fue amables al igual que las personas de limpieza, nuestra estancia fue increible y esperamos pronto poder regresar a Medellín y poder hospedarnos de nuevo con ustedes, gracias por todo y un saludo desde México 🇲🇽👍🇨🇴

Clean room but no real amenities but very conveniently located.

El Hotel es excelente, excepto muy incomodo el papel higiénico... es una tontería... pero también es importante

Amazing hotel! The view from the rooms was so nice. The staff were very friendly and helpful. The rooms were so comfortable. Breakfast buffet was really good, it was a full buffet with hot food too. Would 100% come back to this hotel. Easy to get to the Piedra and downtown Guatape in the motochivas from hotel.

I stayed 6 nights in a 2-bedroom apartment on the 5th floor. The layout was nice with a kitchen, washer, balcony, A/C in the bedrooms, and a restaurant downstairs with good food. Unfortunately, the positives ended there. The biggest issue was the showers flooding on two separate nights, sending water into the bedrooms. Staff told us this “happens all the time,” yet the only solution was to hand us towels. We spent over an hour each time cleaning the water ourselves because no one helped and there was no mop. One shower was never repaired, so when my son used the other shower, it flooded too. I even slipped on the wet floor that night. We also returned one day to find a housekeeping employee using my personal phone charger to charge their vape without permission. Housekeeping also left the balcony doors open, letting insects in and preventing the A/C from cooling the apartment. I requested to speak with the manager, but no one ever contacted me or apologized. For the premium price we paid, I expected much better maintenance and customer service. I would not stay here again.