Ventana Hotel

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher in each accommodation. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received their complete COVID-19 vaccination at least 30 days prior to check-in.

One child stays free

Service animals are allowed

Guests must provide health documentation

Service animals are exempt from fees/restrictions

Guests must provide proof of COVID-19 vaccination

Minimum age for proof of COVID-19 vaccination requirement: 18

COVID-19 vaccine must have been received a minimum number of days before check-in: 30

Front desk opens daily at 7:00 AM

Front desk closes daily at 10:00 PM

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Pets allowed in specific rooms only

Debit cards not accepted

Guests are provided with free hand sanitizer

Staffed front desk

Children stay free - maximum age 8

Social distancing measures are in place

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Children stay free

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pool access available from 9:00 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the pousada prior to arrival, using the contact information on the booking confirmation.

One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

At check-in, guests must provide a record of full COVID-19 vaccination.

The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in.