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21st Floor 360 Suitop Hotel

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Suite (Platinium Duplex) | Premium bedding, in-room safe, desk, blackout drapes
View from property
Presidential Duplex, 2 Bedrooms (suite) | Private kitchen | Fridge, microwave, espresso maker, electric kettle
Presidential Duplex, 2 Bedrooms (suite) | Living room | 35-inch LCD TV with cable channels, TV, video-game console
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • Kitchen
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Ben Yehuda 34, Jerusalem
  • Ben Yehuda Street
    ‪1 min walk‬
  • Machane Yehuda Market
    ‪10 min walk‬
  • Church of the Holy Sepulchre
    ‪19 min walk‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪41 min drive‬

Room options

View all photos for Suite (Platinium Duplex)

Suite (Platinium Duplex) | Living room | 35-inch LCD TV with cable channels, TV, video-game console

Suite (Platinium Duplex)

  • 592 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Presidential Duplex, 2 Bedrooms (suite)

Presidential Duplex, 2 Bedrooms (suite) | Living area | 35-inch LCD TV with cable channels, TV, video-game console

Presidential Duplex, 2 Bedrooms (suite)

  • 969 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (Prestige Duplex)

35-inch LCD TV with cable channels, TV, video-game console

Suite (Prestige Duplex)

  • 807 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

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About this property

21st Floor 360 Suitop Hotel

Hotel in Jerusalem City Centre
A fitness center, self parking, and concierge services are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, express check-in, and express check-out are onsite.
21st Floor 360 Suitop Hotel offers 14 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate sitting areas. Beds feature premium bedding. 35-inch LCD televisions come with premium cable channels and video-game consoles. Kitchens offer refrigerators, microwaves, and espresso makers. Bathrooms include shower/tub combinations with jetted bathtubs, slippers, designer toiletries, and complimentary toiletries.

This Jerusalem hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
21st Floor 360 Suitop Hotel features a fitness center, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers dry cleaning/laundry services, a convenience store, and express check-in. Parking is available onsite for a surcharge.

21st Floor 360 Suitop Hotel has designated areas for smoking.

Languages

English, French, Hebrew, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (USD 26 per day)

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Soundproofed rooms

Conveniences

  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 1 building
  • 1 floor
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 35-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock
  • Video game console

Food and drink

  • Chef service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 8 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Please note that check-in starts at 8 PM on Saturdays and Jewish holidays.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 210 per night
Cribs (infant beds) are available for USD 50 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 100 per vehicle (one-way)
  • Airport shuttle fee per child: USD 100 (one-way)
  • Self parking fee: USD 26 per day
  • Crib (infant bed) fee: USD 50 per night
  • Rollaway bed fee: USD 210 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

21st Floor 360 Suitop Hotel Jerusalem
21st Floor 360 Suitop Hotel
21st Floor 360 Suitop Jerusalem
21st Floor 360 Suitop
21st Floor 360 Suitop
21st Floor 360 Suitop Hotel Hotel
21st Floor 360 Suitop Hotel Jerusalem
21st Floor 360 Suitop Hotel Hotel Jerusalem

21st Floor 360 Suitop Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 346 reviews
Rating 8 - Good. 71 out of 346 reviews
Rating 6 - Okay. 19 out of 346 reviews
Rating 4 - Poor. 19 out of 346 reviews
Rating 2 - Terrible. 20 out of 346 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

AnAs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Perfect Family Stay at the 21st Floor Hotel – Highly Recommended! We recently stayed at the 21st Floor Hotel in Jerusalem for a family vacation, and we couldn’t have asked for a better experience. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. Everyone was extremely helpful, friendly, and attentive to every need—whether it was giving us tips on the best local restaurants or helping us organize transportation. One of the biggest highlights of this hotel is its unbeatable location. It’s situated right in the heart of Jerusalem, and we loved how close it was to everything. Machne Yehuda Market is just a short walk away. We also walked to the Western Wall (Kotel) several times during our stay. It’s about a 25-minute walk through the beautiful streets of Jerusalem, and we really appreciated being able to experience the city on foot. The suites themselves are exceptional. We stayed in one of the family suites, and it was incredibly spacious—plenty of room for everyone to relax. The suite was thoughtfully designed with a modern touch, and the large windows gave us breathtaking panoramic views of the city. The layout is perfect for families, with separate areas for sleeping, lounging, and even a small kitchen space that came in handy. Another thing that stood out was the impeccable cleanliness of the hotel. Housekeeping kept everything spotless, and the suite felt fresh and well-maintained every day.
Stayed 1 night in Mar 2025

10/10 Excellent

Ari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

prof

great host and great place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Oz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this apartment was honestly unforgettable! From the moment we walked in, we were blown away by how spacious and comfortable the room was—it felt more like a full suite than a typical vacation rental. There was so much room to breathe, unpack, and just settle in, which made a huge difference for us. The location couldn’t have been better. Being right in the center of Jerusalem meant we were able to walk to most of the main attractions, amazing restaurants, and shops. Whether we wanted to explore the Old City, grab a bite nearby, or just take in the local atmosphere, everything was so accessible. But hands down, the best part was the view. Being on the 21st floor gave us this absolutely breathtaking, wide-open view of the city. We spent every morning and evening just looking out the window or stepping onto the balcony—it’s something that pictures just can’t capture. It gave us a real sense of peace and perspective. Also, major shoutout to the cleanliness. The place was spotless when we arrived—everything felt fresh, well-kept, and thoughtfully prepared. You could tell the hosts really care about making sure guests are comfortable. This place really made our trip feel special. It was a perfect mix of location, comfort, and those little “wow” moments that you don’t forget. Would absolutely stay here again!
Stayed 1 night in Mar 2025

10/10 Excellent

Jerrold, Thornhill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2025

10/10 Excellent

Yissacher Dov

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place I’ve stayed in I had one thing that bothered me and that was the in the winter they don’t have air conditioning only heating and if you are like me and need to sleep cold it can get in the way a lot but let me tell u it was still worth it this place is amazing but they should fix that all in all 10/10
Stayed 6 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Position and View is Great

Great location, easy parking in city centre, not fancy, not luxurious, no food services at all, the view is sublime. This is all about position position position and view...and not much else
Stayed 3 nights in Oct 2024

2/10 Terrible

ido

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During check-in, the receptionist demanded an additional payment with various claims. I insisted that I shouldn't pay anything beyond the VAT, but the worst part was that he spoke to us disrespectfully. We didn't receive the wine in our rooms as stated, and nothing was upgraded for us.
Stayed 1 night in Sep 2024

10/10 Excellent

Ari

Stayed 1 night in May 2024

10/10 Excellent

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, amenities
easy check in. very friendly helpful staff wasn't able to use AC
Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful , great location , very comforatble , i recomend it a lot !
Stayed 2 nights in Oct 2023

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our room was the Presidential Suite. It was very roomy with two floors, a full size kitchen, and two bathrooms. The appliances and furniture were solid but dated. Great views from the room and very convenient located to the major sites of Jerusalem. The best thing about the property is the staff, who were very helpful and accommodating. If you are coming with 2-4 people and don't mind cooking, it is a good place to stay. There is no restaurant or laundry facilities.
Stayed 6 nights in Oct 2023

8/10 Good

Izhak

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

SON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good trip with excellent hotel.
Stayed 4 nights in Sep 2023

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Scott

Views are great especially facing old city
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Penthouse luxury!

This was a top-notch stay. We stayed in a beautiful duplex overlooking Jerusalem and instantly felt cozy as soon as we walked in. The hotel is proximal to so many attractions—we didn’t use our car in Jerusalem once. The staff is so helpful and kind. We stayed here for my girlfriend’s birthday and I’m so glad we stayed here. Gorgeous place, comfortable beds and seating options. Also, the hotel smelled really nice, which was a plus. Will be staying here again!
The view from our apartment. Amazing!
Stayed 4 nights in Jul 2023

8/10 Good

Carmelita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 2 floor apartment, spacious, quiet, with nice view of Jerusalem. Well located, with friendly staff.
Stayed 4 nights in Jul 2023

10/10 Excellent

Mariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and location is good
Stayed 2 nights in Jun 2023

10/10 Excellent

fred

Stayed 2 nights in Jun 2023

8/10 Good

Daniel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel provides great space for the family ina central location in Jerusalem. They provide good breakfast vouchers to get you out and into the city with a full tummy in the morning from a local eatery. While the rooms were spacious everything in them was breaking or on the cusp of breaking. Faucets falling off, multiple door handles falling on the floor, stair railings wobbling and keeping you safe with just a tiny screw, beautiful island in the kitchen that falls over when you lean on it, and mold in the bathrooms. It felt like the room was designed to look good in a photo but was not ultimately maintained for actual guests. The rooms served us well and provide spectacular views of the city. On the next visit I will still consider using this hotel but will definitely look for alternatives.

4/10 Poor

Alon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our department was not clean - to say the least: rice in sink, hair in bathroom and more The toilet seat was broken as were mirror,s.
Stayed 3 nights in Jun 2023

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It doesn’t look like a hotel from the outside. But when you go to 21 st floor there’s the apartments. Excellent view! So much to do around. Very walkable. Excellent breakfast from local venders. Friendly staff too. A couple minor maintenance issues but the rooms are comfortable and have everything you need.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME apartment hotel

This apartment hotel is AWESOME. Two-level suite, so actually the 21st snd 22nd floors. 12 or 13 units around the 21st/22nd floors. Kitchen with appliances, dishes, cookware, etc., dining room/living room, and bathroom, downstairs. Large bedroom and bathroom with hot tub bath/shower upstairs. Nicely furnished, comfortable bed. Picture window along the width of the downstairs. In addition to a traditional dining room table, there was a bar-type table along the entire width of the picture window with high-top chairs so that you could eat or drink wine while enjoying the beautiful view. Our unit looked north in the direction of the Knesset and the Chords Bridge (aka the Bridge of Strings). There was a telescope next to the window. What a great extra! Very conveniently located. Right across the street from one end of the pedestrian area of Ben Yehuda Street and the bus stops to go anywhere in Jerusalem. (You'll need a Rav Kav transit card for the buses and trains.) Lots of good shopping and eating on or right off of Ben Yehuda Street. The apartment came with breakfast vouchers for 3 cafes and restaurants very nearby. The only negative about this apartment is the twisty staircase between the 2 levels. We decided to keep our suitcases downstairs rather than carry them up the narrow winding staircase. The next time we come to Jerusalem, this will be our FIRST CHIOCE of hotels.
Stayed 2 nights in May 2023

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was not rendered by the hotel. I showed up to the hotel to check in and nobody was there to answer the interphone or be available during our arrival day, therefore; I could not use the service. I left the hotel without knowing where to go at 5am. The least that the hotel could do is a refund, but not even. I paid for a service that I have never used. I am warning everybody DO NOT to go to this hotel EVER.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kunhao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel so SORRY to write a late review, so many stuff to catch up after I came back from my Israel trip and finally I can share my experience here. We stayed in this amazing hotel for three nights between Apr 01 to Apr 04 when we traveled to Jerusalem. The hotel is in a very convenient location close to restaurants, shopping area, train/bus station and even have a HUGE local market nearby which we were there everyday (actually serval times in a day!)to try all kinds of local street food and fresh fruit and vegggie. The manager and staffs are very friendly to us. On the first day there was a issue with the air conditioning. After we talked to the manager Oz and the owner, you know what? He actually gave me a great offer that I could not refuse and upgrade us to the president suite which is facing right to the Temple Mount. what a magnificent view! I will never forget such a nice view in my life. Thank you so much Oz! I will definitely comes back again. I have already missed Jerusalem and Israel. This is the best place I have ever been!
Stayed 3 nights in Apr 2023