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Herbert Samuel Jerusalem

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Photo gallery for Herbert Samuel Jerusalem

Indoor pool
Front of property
Meeting facility
Luxury Suite | View from room
Food court

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • Room service
$226
Aug 30 - Aug 31

Explore the area

View in a map
Shamai 25, Jerusalem
  • Ben Yehuda Street
    ‪1 min walk‬
  • Mamilla Mall
    ‪8 min walk‬
  • Western Wall
    ‪6 min drive‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪43 min drive‬

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

8.4 out of 10
Very good
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Comfort

Minibar, in-room safe, desk, blackout drapes

Superior Comfort

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room (Zion square view)

Minibar, in-room safe, desk, blackout drapes

Superior Room (Zion square view)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

View from room

Deluxe Room

9.6 out of 10
Exceptional
(19 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Suite

Luxury Suite | Living area | 40-inch flat-screen TV with cable channels, TV

Luxury Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, desk, blackout drapes

Executive Room

  • Sleeps 2
  • 1 King Bed

Deluxe Room

  • Sleeps 2

Luxury Suite

  • Sleeps 3

Superior Room

  • Sleeps 2

Deluxe Twin Room

  • Sleeps 2

View all photos for Standard Room

Minibar, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

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About this property

Herbert Samuel Jerusalem

Hotel in Jerusalem City Centre
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Herbert Samuel Jerusalem offers 137 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

The onsite spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Herbert Samuel Jerusalem features an indoor pool and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. This business-friendly hotel also offers a 24-hour fitness center, spa services, and a library.

Herbert Samuel Jerusalem is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
Dining Room - This restaurant specializes in Middle Eastern cuisine and serves dinner only. Reservations are required.
Lobby Cafe - This café specializes in vegetarian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Arabic, English, Hebrew, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 35 for adults and USD 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dining Room
  • Lobby Cafe

Things to do

  • 24-hour gym
  • Bicycles
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility

More

  • 1 building
  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Check-in on Saturdays and public holidays is 1 hour after sunset, which is approximately 7 PM in winter and 9 PM in summer.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Herbert Samuel Jerusalem Hotel
Herbert Samuel Hotel
Herbert Samuel Jerusalem
Herbert Samuel
Herbert Samuel Jerusalem Hotel
Herbert Samuel Jerusalem Jerusalem
Herbert Samuel Jerusalem Hotel Jerusalem

Herbert Samuel Jerusalem Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 459 out of 736 reviews
Rating 8 - Good. 174 out of 736 reviews
Rating 6 - Okay. 56 out of 736 reviews
Rating 4 - Poor. 26 out of 736 reviews
Rating 2 - Terrible. 21 out of 736 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Herbert Samuel in Jerusalem provides incredible value for money and world-leading service. Every staff member I encountered was friendly, professional, helpful, and committed to customer service. Nothing was too much trouble for them, and they always followed up on requests to make sure things had been sorted or resolved. It's not the cheapest hotel around this area, but with the Herbert Samuel, you get way more than you pay for. I look forward to my next stay there.
Stayed 5 nights in May 2025

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Always Stay Here when in Jlem!

Tamar at reception is a great host and representative of the hotel. Large rooms and shower space. Beautiful pool and spa area. Breakfast is worth waking up and to die for. Highly recommend. Great location right of the rail line and near Ben Yehudah St. Plenty of food, coffee shops and sites nearby. A+
Stayed 1 night in May 2025

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Apr 2025

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located. Great breakfast. Clean rooms
Stayed 1 night in Apr 2025

8/10 Good

liza

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

marcelo

Stayed 4 nights in Mar 2025

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is central and well situated where Ben Yehuda meets Jaffa Street with excellent transport links. We found the staff to be very pleasant and very helpful (especially Tamir on reception) and check in/out was straightforward. Our bedroom was clean, good sized and well appointed. There is a warm, decent sized swimming pool in the basement and a small gym (though I must confess to being defeated by the multipurpose exercise machines!) There is a good sized lounge area on the entrance floor and an extensive breakfast available in the rooftop restaurant. There is a drinks bar in the lounge area but I would have preferred that snacks could be made available there also (I think they sometimes are). All in all, our stay here was a very pleasant experience
Stayed 9 nights in Feb 2025

10/10 Excellent

Elissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Accommodating staff. Nice rooms.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Old fashion hotel.

Stayed 1 night in Feb 2025

10/10 Excellent

Aryeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jerusalem's hidden gem

Hidden gem in Jerusalem. Great location, great room, very good breakfast, great view from dining room. Looking forward to our next visit.
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Avi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and friendly. They have a great breakfast.
Stayed 1 night in Feb 2025

8/10 Good

Pearl

Liked: Amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Very Good Hotel in the middle of everything. Excellent breakfast.
Stayed 2 nights in Feb 2025

10/10 Excellent

Bluma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally in the heart of Jerusalem ! Everything is walking distance
Stayed 3 nights in Jan 2025

10/10 Excellent

Leon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the heart of everything

Excellent food and service. Amazing location next to all the places you want to see in Jerusalem. 15 minute walk to the Western Wall.
Stayed 5 nights in Jan 2025

10/10 Excellent

israel

Stayed 1 night in Jan 2025

10/10 Excellent

Hanah

Stayed 4 nights in Jan 2025

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in excellent location. Great place to stay in Jerusalem.
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

A.J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Eli

Traveled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. Did not receive the complimentary bottle of wine as promised. 2. The hotel was completely empty, yet I was told there were no available upgrades. I was assured my room was the best they had, which is simply untrue as their website clearly shows better options. 3. On the first night, I called the main office to request the heat be turned on. They said they would handle it, but they didn’t. I woke up in a freezing room and ended up catching a cold. 4. Overall, the staff’s attitude was dismissive and unprofessional, making me feel undervalued as a guest.
Stayed 2 nights in Nov 2024