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Waldorf Astoria Jerusalem

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Parking available
  • Housekeeping

Explore the area

Map
26-28 Agron Street, Jerusalem, 9419008
  • Mamilla Mall
    ‪5 min walk‬
  • Western Wall
    ‪17 min walk‬
  • Machane Yehuda Market
    ‪19 min walk‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪43 min drive‬

Room options

King Deluxe Room

9.2 out of 10
Wonderful
(9 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

King Grand Deluxe Room

10.0 out of 10
Exceptional
(4 reviews)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Twin Deluxe Room with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

King Superior Room with Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

Twin Superior Room

  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds

Twin Deluxe Room

9.0 out of 10
Wonderful
(4 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

Ambassador Suite

  • 807 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Twin Grand Deluxe Balcony - High Floor

  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

Twin Grand Deluxe Room

  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

King Grand Deluxe Balcony - High Floor

9.4 out of 10
Exceptional
(3 reviews)
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

King Accessible Superior Room

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

King Family Studio

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

King Terrace Room

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

King Deluxe Room with Balcony

9.0 out of 10
Wonderful
(7 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Noble Suite

  • 1614 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Family Room

  • 829 sq ft
  • Sleeps 4
  • 3 Twin Beds

Palace Suite

  • 2045 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

One Bedroom Suite

  • 678 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

King Junior Suite

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

David Tower Suite

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Family Studio Room

  • Sleeps 4
  • 1 King Bed

2 Twin Bed Superior Room

  • Sleeps 2
  • 2 Twin Beds

Superior King Room with Balcony

  • Sleeps 2
  • 1 King Bed

Superior King Room

  • Sleeps 2
  • 1 King Bed

Grand Deluxe King Room With Balcony-High Floor

  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room with Balcony

  • Sleeps 2
  • 2 Twin Beds

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

Junior Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

One Bedroom Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

King Terrace Room

  • Sleeps 3
  • 1 King Bed

Grand Deluxe King Room

  • Sleeps 3
  • 1 King Bed

2 Twin Bed Grand Deluxe Room

  • Sleeps 3
  • 2 Twin Beds

High Floor Grand Deluxe Room With 2 Twin Beds And Balcony

  • Sleeps 3
  • 2 Twin Beds

Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

David Tower Suite

  • Sleeps 3
  • 1 King Bed

Noble Suite

  • Sleeps 2
  • 1 King Bed

Ambassador Suite

  • Sleeps 2
  • 1 King Bed

Grand Family Interconnecting Room

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Palace Suite

  • Sleeps 2
  • 1 King Bed

Superior King Room-Accessible

  • Sleeps 2
  • 1 King Bed

About this property

Waldorf Astoria Jerusalem

Hotel in Jerusalem City Centre
3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Waldorf Astoria Jerusalem offers 226 accommodations with DVD players and minibars. Memory foam beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
The onsite spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
In addition to a full-service spa, Waldorf Astoria Jerusalem features an indoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a fitness center, a rooftop terrace, and a library. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Waldorf Astoria Jerusalem is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11 AM.
The Palace - This restaurant specializes in Mediterranean cuisine.
The Kings Court - This restaurant specializes in local and international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Garden Terrace - This restaurant overlooks the garden and specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
24-hour room service is available.

Languages

Arabic, English, French, Hebrew, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (ILS 60 per day; includes in/out privileges)
  • Valet parking on site (ILS 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • The Garden Terrace
  • The Kings Court
  • The Palace

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 10 floors
  • Built in 2013
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium channels
  • DVD player

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ILS 500.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: ILS 250 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: ILS 250 (one-way), (up to 2 years old)
  • Self parking fee: ILS 60 per day (in/out privileges)
  • Valet parking fee: ILS 20 per day
  • Rollaway bed fee: ILS 500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jerusalem Waldorf Astoria
Waldorf Astoria Hotel Jerusalem
Waldorf Astoria Jerusalem
Waldorf Astoria Jerusalem Hotel
Waldorf Astoria Jerusalem Hotel
Waldorf Astoria Jerusalem Jerusalem
Waldorf Astoria Jerusalem Hotel Jerusalem

Waldorf Astoria Jerusalem Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 375 out of 493 reviews
Rating 8 - Good. 64 out of 493 reviews
Rating 6 - Okay. 21 out of 493 reviews
Rating 4 - Poor. 16 out of 493 reviews
Rating 2 - Terrible. 17 out of 493 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Oded

Stayed 1 night in Mar 2025

10/10 Excellent

Elya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Avigdor

Stayed 2 nights in Feb 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2025

10/10 Excellent

Jack

Stayed 8 nights in Dec 2024

6/10 Okay

nathanael

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
la nourriture n'est vraiment pas bonne .
Stayed 3 nights in Dec 2024

10/10 Excellent

Sheila

Stayed 1 night in Dec 2024

4/10 Poor

Ishay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Sara

Stayed 1 night in Nov 2024

10/10 Excellent

eliyahu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

ISRAEL

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
צוות הנקיון צועק בבוקר מוקדם במסדרונות כאילו הם בשוק
Stayed 1 night in Nov 2024

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Naftali

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible experience

Hotels.com didn’t inform in the receipt that tax will be charge at the hotel, nor when the guests arrive, but in their departure.The spa took an order and my credit card I asked to pay from it, in the departure they ask to charge the guest, which all the order was a gift and pay by me. Was great disappointment and embarrassing and misleading have the guests ask to pay things that shouldn’t be. I order a cake birthday extra which was expensive and not tasty. Beside good breakfast noting to mention for excellent . Will not visit again, nor do order in local hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and courteous. Food was exceptionally delicious. Highly recommend. 5 Stars
Stayed 3 nights in Oct 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Menachem

Stayed 1 night in May 2024

10/10 Excellent

Levi

Liked: Cleanliness
Nice, clean
Stayed 1 night in Jul 2024

10/10 Excellent

Arava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Ariel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jerusalem Mamila

great location and stuff
Stayed 2 nights in Jun 2024

10/10 Excellent

Uri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

2/10 Terrible

solomon

Liked: Cleanliness, amenities
Horrific issues with the front desk, credit card got charged on multiple occasions without my knowledge or consent. To such an extent that we got charged almost the triple the cost of our advertised booking rate. Still waiting for refunds , apparently it can take up to 20 days to process.
Stayed 4 nights in Feb 2024

10/10 Excellent

Maayan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really like the people who work for making me feel happy. Thank you very much you have such an incredible customer service and beautiful hotel with so much good food
Stayed 1 night in Jan 2024