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The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

Not stay here, choose another hotel, trust me.

super nice experience. The local is excellent and restaurants and stores are everywhere.

This is one of the best hotels I have stayed with The location is the BEST! Where we stay is quite newly developed area where you have all kinds of shops and restaurants available for you The View!! The room we were assigned has the most incredible view looking over Huangpu River, 270 floor to ceiling view, you can’t ask for more . I would encourage everyone to pay a little more for thx River view room You msg need to walk a little longer like 12 -14 mins to the metro which was totally time with us, the walk was fresh, clean and really refreshing for us every time If I ever come back to Shanghai, I will look no further ! This is The Hotel I’m gonna stay !