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Palazzo Hotel

5.0 star property

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Photo gallery for Palazzo Hotel

Outdoor pool, pool umbrellas, sun loungers
Penthouse | Living area | Flat-screen TV, iPod dock
Interior entrance
Front of property
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Room service

Explore the area

Map
Montecasino Boulevard, Fourways, Sandton, Gauteng, 2021
  • Montecasino
    ‪2 min walk‬
  • Fourways Mall
    ‪8 min walk‬
  • Lion & Safari Park
    ‪14 min drive‬
  • Johannesburg (JNB-O.R. Tambo Intl.)
    ‪26 min drive‬

Room options

View all photos for Presidential Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Penthouse

Hypo-allergenic bedding, minibar, in-room safe, desk

Penthouse

  • Sleeps 9
  • 3 King Beds

View all photos for Deluxe Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Palazzo Hotel

5-star hotel in Sandton
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, spa services, and 24-hour room service.
Palazzo Hotel offers 246 accommodations with iPod docking stations and minibars. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include body wraps, body scrubs, body treatments, and manicures and pedicures.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 5-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers an outdoor pool, spa services, and a terrace. Onsite secured self parking is complimentary.

Palazzo Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Medeo - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 325 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Medeo

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 325 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 325 per person
  • Rollaway bed fee: ZAR 325 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Montecasino Palazzo
Palazzo Montecasino
Palazzo Montecasino Hotel
Palazzo Montecasino Hotel Johannesburg
Palazzo Montecasino Johannesburg
Palazzo Hotel Johannesburg
Palazzo Hotel Sandton
Palazzo Johannesburg
The Palazzo At Montecasino
Palazzo Sandton

Palazzo Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 336 out of 466 reviews
Rating 8 - Good. 75 out of 466 reviews
Rating 6 - Okay. 28 out of 466 reviews
Rating 4 - Poor. 13 out of 466 reviews
Rating 2 - Terrible. 14 out of 466 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Brett

Stayed 1 night in Feb 2025

6/10 Okay

John

Palazzo- MonteCasino

We booked a deluxe room because it had an outside space. The room was dark with poor lighting making it virtually impossible for my wife to do her makeup or for me to shave. We had to continually ask for items that were complimentary to be put in the room ( tea, coffee etc). The front of house were bordering on rude and the guy Elliot in charge of customer services was a complete liar, which led to a stressful time. The place is in need of decoration and updating as it’s supposed to be a top quality establishment. The tv was dated and could not be tuned in properly with no menu or any way to find out what programs were playing. The outside seating area gave a lovely view of the gardens ( that are magnificent) but the table and chairs were never cleaned. The pool area and all the outside spaces are lovely and probably the best features of the hotel. Some positives but overall disappointing. Photos showing poor quality tv , the lines are all over the screen and broken light that was supposed to have been fixed .
Stayed 7 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Vironica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Uchenna

Stayed 1 night in Jan 2025

8/10 Good

Gokhan

Stayed 2 nights in Jan 2025

2/10 Terrible

ney

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Eric

Disliked: Property conditions & facilities

NOT 5 STAR

Standard of this hotel is poor. No ways a 5 star hotel. Place is tired and service is below average.
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly great hotel. Beautiful, convenient with plenty to do.
Stayed 1 night in Jan 2025

4/10 Poor

Andrew

Traveled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Stayed 1 night in Dec 2024

8/10 Good

William Lee

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 4 nights in Dec 2024

6/10 Okay

Henrik

Stayed 2 nights in Dec 2024

10/10 Excellent

christopher, Alpine

Stayed 1 night in Dec 2024

2/10 Terrible

Yashen Satyendra

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No hot water
Stayed 2 nights in Dec 2024

10/10 Excellent

Jubril

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place for families
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Amenities
Great luxury hotel
Stayed 4 nights in Dec 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel close to entertainment

Lovely hotel, beautiful grounds and pool. Food average taste and WiFi was poor
Stayed 5 nights in Dec 2024

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Absolutely amazung staff. So friendly and helpful. Stunning place and we always enjoy going there.
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic choice of hotel

Rooms fabulous Hotel was beautiful Breakfast amazing and we felt very safe
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2024