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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4.0 star property

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Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Breakfast, lunch, dinner served; garden views
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Lobby
View from property
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Pool
  • 24/7 front desk
  • Gym
$118
includes taxes & fees
Sep 12 - Sep 13

Explore the area

View in a map
22 Whitely Street, Johannesburg, Gauteng, 2076
  • Melrose Arch Shopping Centre
    ‪3 min walk‬
  • Nelson Mandela Square
    ‪5 min drive‬
  • Sandton City Mall
    ‪6 min drive‬
  • Johannesburg (JNB-O.R. Tambo Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 265 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Guest Room,1 King Bed ,Non-smoking

Minibar, in-room safe, desk, laptop workspace

Guest Room,1 King Bed ,Non-smoking

8.6 out of 10
Excellent
(10 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

View from room

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4-star Johannesburg hotel, connected to a shopping center in Birnam
An outdoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a 24-hour fitness center, a conference center, and a coffee shop/cafe are onsite. Change of bedsheets is available on request.
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and in-room fitness.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch provides a 24-hour fitness center and in-room fitness. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 2214 square feet (206 square meters) include a conference center. This business-friendly hotel also offers a terrace, a garden, and concierge services. A complimentary area shuttle within 6 kilometers is available for guests. Onsite parking is available (surcharge).

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 12 and younger eat free breakfast.
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 6 km
  • Covered self parking on site (ZAR 50 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 for adults and ZAR 235 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Designer stores
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Free area shuttle
  • High chair
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 5 meeting rooms
  • Conference center (2,214 square feet of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 235 for adults and ZAR 235 for children
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Covered self parking fee: ZAR 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 191 out of 382 reviews
Rating 8 - Good. 133 out of 382 reviews
Rating 6 - Okay. 28 out of 382 reviews
Rating 4 - Poor. 18 out of 382 reviews
Rating 2 - Terrible. 12 out of 382 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and always helpful staff made this a great stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very professional
Stayed 1 night in Feb 2025

8/10 Good

Dominic

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A very good tidy clean hotel with a good breakfast. Rooms small'ish but good comfortable bed and clean Staff are helpful but unfortunately I did get my Bose Headphones stolen from my room during my stay so be careful with leaving valuables.
Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

10/10 Excellent

Jerome

Stayed 2 nights in Jan 2025

10/10 Excellent

Jerome

Stayed 1 night in Jan 2025

10/10 Excellent

Stewart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Holiday

Family holiday to kuger starting in Johannesburg, hotel and area is safe and excellent for walking around
Stayed 3 nights in Dec 2024

10/10 Excellent

INNOCENT

Stayed 7 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Dec 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter break

Lovely hotel staff are first class
Stayed 1 night in Nov 2024

10/10 Excellent

Prajeet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property!

Amazing property and great location with lots of restaurants around.
Breakfast with a view and nice weather
Restaurants nearby
Restaurants near by
Stayed 1 night in Nov 2024

2/10 Terrible

Olivier

Stayed 1 night in Oct 2024

10/10 Excellent

TARRYN

Stayed 2 nights in Oct 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Olumide

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing especially the staff. Great shops and restaurants located in walking distance
Stayed 2 nights in Oct 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely phenomenal. From the moment you enter the hotel every single person no matter the position is ensuring you are well taken care of. The front desk was so amazing. The dining room staff could not have been more accommodating. The servive was top notch and the food was incredible. The omelets were my favorite, cooked to perfection. The chef remembered my order the next day Impressive!!! The bellhops were very efficient and friendly. Try this hotel you will not be disappointed. Also the decor is straight out of a architectural magazine, very beautiful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Love it!
Stayed 3 nights in Oct 2024

10/10 Excellent

Carolina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Sep 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

EM

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a safe and accessible location within Melrose Arch. The retro decor takes a while to get used to but don’t let that put you off. The rooms are comfortable and the breakfast’s spectacular. The best part of the hotel is the people. From the front desk to the restaurant to the laundry facilities, everyone is incredibly friendly and efficient. I have stayed here multiple times with my family and alone, and will keep on coming back. Very good value for money.
Stayed 4 nights in Aug 2024

10/10 Excellent

AIREDALE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I am coming back here next time

The stay was great. Staffs were so friendly in reception and hosting.
Stayed 2 nights in Jul 2024