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Never have been disappointed staying here. Great staff, excellent food, great piano player, comfortable rooms

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

I had an excellent stay at Melrose Place Boutique Hotel. The staff, hospitality, ambience, location, security were all top notch. I will be back!

BEFORE YOU BOOK: CHECK IF THIS PLACE IS STILL A CONSTRUCTION SITE We visited the website, thought the property looked beautiful, and booked what we hoped would be a relaxing weekend away in the country. Unfortunately, what we arrived to felt more like a construction site than a peaceful country escape. From our first day, the drilling and construction noise was so loud that we couldn’t even open our doors and enjoy the view. There were workers constantly moving around directly in front of our windows and doors, and any sense of privacy or tranquillity was completely lost. What made it more frustrating was the lack of response from management. We raised our concerns with reception and were told the matter would be escalated. We never heard another word. We also followed up by email and received no response. It’s a real pity because this is a beautiful property with loads of potential, and we can absolutely see the vision for what it could become. But guests paying full rates should be made aware if significant construction is taking place during their stay. My advice before booking is simple: phone the hotel and specifically ask whether construction is still underway and whether it will affect your room. If it is, I would personally wait until it’s finished. We came for a relaxing country weekend and instead spent it listening to drilling and construction. For a property with this much potential, we expected considerably better communication and service.

Stayed here for one night on way south after flight from the UK. Everything about this was excellent, service, food, friendly.