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Hotel Austin Paradise - Pulai Utama

2.5 star property

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Photo gallery for Hotel Austin Paradise - Pulai Utama

Desk, iron/ironing board, free WiFi, bed sheets
Superior Twin | Aerial view
Interior entrance
Room amenity
Aerial view

Reviews

6.8 out of 10

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi
  • Air conditioning
$61
includes taxes & fees
Oct 9 - Oct 10

Explore the area

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No 75, 77&79, Taman Pulai 7, Taman Pulai Utama, Johor Bahru, Johor, 81300
  • Universiti Teknologi Malaysia
    ‪15 min walk‬
  • Sutera Mall
    ‪10 min drive‬
  • Paradigm Mall Johor Bahru
    ‪10 min drive‬
  • Johor Bahru (JHB-Senai Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Deluxe

Superior Deluxe | Desk, iron/ironing board, free WiFi, bed sheets

Superior Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite | Desk, iron/ironing board, free WiFi, bed sheets

Executive Suite

  • 10 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Desk, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 10 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Triple Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Triple Room

  • 10 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Superior Twin

Shower, free toiletries, hair dryer, slippers

Superior Twin

  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel Austin Paradise - Pulai Utama

Johor Bahru hotel with free in-room WiFi
This smoke-free hotel features concierge services, free self parking, and free WiFi in public areas.
Hotel Austin Paradise - Pulai Utama offers 40 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Hotel Austin Paradise - Pulai Utama features concierge services and an elevator. Public areas are equipped with complimentary wireless Internet access. Onsite self parking is complimentary.

Hotel Austin Paradise - Pulai Utama is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Touch 'n Go eWallet and Boost
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Austin Paradise Taman Pulai Utama Hotel Skudai
Austin Paradise Taman Pulai Utama Hotel
Austin Paradise Taman Pulai Utama Skudai
Hotel Austin Paradise Pulai Utama Johor Bahru
Hotel Austin Paradise Pulai Utama Johor Bahru
Austin Paradise Pulai Utama Johor Bahru
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Hotel Hotel Austin Paradise - Pulai Utama
Hotel Austin Paradise - Pulai Utama Johor Bahru
Hotel Austin Paradise Pulai Utama
Austin Paradise Pulai Utama
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Austin Paradise Taman Pulai Utama
Austin Paradise Pulai Utama
Austin Paradise Pulai Utama
Hotel Austin Paradise - Pulai Utama Hotel
Hotel Austin Paradise - Pulai Utama Johor Bahru
Hotel Austin Paradise - Pulai Utama Hotel Johor Bahru

Reviews

Hotel Austin Paradise - Pulai Utama Reviews

6.8

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Property conditions & facilities
Rating 10 - Excellent. 1 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 4 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

Reviews

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
This might be a nice place for locals however it didn’t work for me. I like the Austin Heights area where there are multiple food choices, bars and massage businesses.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Julz, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brand new hotel

Everything is brand new so there were no problems. The room and its bathroom are very clean. But if I decide to stay there again, I will request for a room that is not facing the main road as it gets noisy at night, could not sleep well at night with the cars noises. Another complaint is one of the staff at the front desk was not that friendly, did not greet properly, I don't remember his name but he should treat his visitors equally regardless our races or our religious beliefs.
Stayed 2 nights in Feb 2018

8/10 Good

meksu83, Perak, Malaysia

Liked: Staff & service, property conditions & facilities

Simple but nice hotel

Quite far from Johor Bharu city but its ok if u have ur own transport Near to a local university This hotel is near to a convenience store 7E I booked a room with twin beds and the room a bit small and no window I have to join the bed so that i can pray bedsheet is dirty, i wonder if they changed it or not The towels are old so i used my own towels The room is very nice actually They provide toiletries, kettle, hair dryer Iron is exactly near my room but outside The staff is humble The hotel even got the security to look out their customers’ cars Parking quite a lot in front of the hotel and its building at night Im sure will book this hotel again
Stayed 1 night in Dec 2017

6/10 Okay

Ong

Simple & Basic

Basic, nothing outstanding.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Disliked: Staff & service

Nice small hotel but not so friendly

The hotel is value for money. However, the staffs there might not seems as friendly as they should. Simple gestures of friendliness should be shown as a basic hospitality to the customers. However, there are not much to complain about the hotel as the hotel is basically clean and well maintained. The location of the hotel is near to malls and also near to foodstalls (walking distance)

6/10 Okay

Verified traveler

Liked: Staff & service

Small hotel but nice

Compared to the price it is worth to stay in with nice & humble hotel staffs.

6/10 Okay

Bernard Ling

Liked: Staff & service

Overall, not bad.

Couldn't get access to their WiFi services. Kinda disappointed. Had to use own data for Internet access.

6/10 Okay

Verified traveler

Disliked: Staff & service

Budget stay

The check-in process is lengthy. The reception requested for prove of reservation which is not being practice by other property. Good for location and budget stay.

4/10 Poor

Ganesh

Stayed 1 night in Nov 2022