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Swan Garden Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Swan Garden Hotel

Executive Premier | Desk, blackout drapes, free WiFi, bed sheets
Standard Double Room, Shared Bathroom | Bathroom | Hair dryer, towels, soap, shampoo
Standard Double Room, Shared Bathroom | Bathroom | Hair dryer, towels, soap, shampoo
Interior
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Laundry
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
26 & 28, Jalan Suria 7, Bandar Seri Alam, Masai, Johor, 81750
  • Regency Specialist Hospital
    7 min walk
  • Kah Kah Loke 佳佳乐苦瓜汤
    1 min walk
  • Sumang Station
    31 min drive
  • Singapore (XSP-Seletar)
    45 min drive

Room options

View all photos for Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Double Room, 1 Double Bed

  • 200 sq ft
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds, Ensuite, City View

Superior Twin Room, 2 Twin Beds, Ensuite, City View | Desk, blackout drapes, free WiFi, bed sheets

Superior Twin Room, 2 Twin Beds, Ensuite, City View

  • 250 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Desk, blackout drapes, free WiFi, bed sheets

Family Suite, 3 Bedrooms

  • 580 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very Good, (47)
The price is $33
per night
$42 total
includes taxes & fees
Jan 8 - Jan 9
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About this property

Swan Garden Hotel

3-star Masai hotel walkable to Regency Specialist Hospital
This hotel features a restaurant, a rooftop terrace, and a conference center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk. Change of towels is available on request.
Swan Garden Hotel offers 103 accommodations with complimentary bottled water and blackout drapes/curtains. 32-inch flat-screen televisions come with premium satellite channels. This Masai hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 5640 square feet (524 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, barbecue grills, and a vending machine. Onsite self parking is complimentary.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Swan Garden Hotel has a restaurant on site.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 20 for adults and MYR 10 for children
  • A restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Conference center (5,640 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private or shared bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 20 for adults and MYR 10 for children
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Swan Garden Hotel Masai
Swan Garden Hotel
Swan Garden Masai
Swan Garden
Swan Garden Hotel Hotel
Swan Garden Hotel Masai
Swan Garden Hotel Hotel Masai

Swan Garden Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 27 reviews" "
Rating 8 - Good. 14 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jamilah umar

Stayed 2 nights in Jan 2023

8/10 Good

Rizal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good
Stayed 1 night in Oct 2022

8/10 Good

Nordin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are restaurants, pharmacy nearby the hotel - very convenient
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Stayed 12 nights in Sep 2020

4/10 Poor

Verified traveler

booked the toilet is too dirty and not well maintained.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
The restaurant staff not aware of my break fast booking [Vegetarian]. and when i request she was not friendly way taking my message.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The aircon was a bit noisy. Bathroom not as clean as possible.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location, facilities, comfort, the staff, a very peaceful and safe area.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to complain about the facilities but during weekend the Uptown nearby can be quite busy and noisy.
Stayed 2 nights in Feb 2019

8/10 Good

Adrena

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
More specific about the toilet attachment.
Stayed 3 nights in Jan 2019

8/10 Good

Zameer, Johor

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with many eateries in the surrounding. The location is convenient.
Stayed 3 nights in Oct 2018

8/10 Good

SamaulAK, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for short stay
Very convenience with surrounding walking distance facilities
Stayed 1 night in Mar 2018

6/10 Okay

Zabidah

Liked: Staff & service
Near to Uptown so convenient to get variety of food easily

10/10 Excellent

Nurul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

2/10 Terrible

Lovely, Singapore

Disliked: Property conditions & facilities, room comfort
Extremely Disappointing
On the day of check-in, approximately 1 to 2pm, hotel staff emailed me saying, cannot access expedia website, therefore my booking is cancelled. When I called to check, she recommended a higher pricing garden room and I have to pay more for it, which I find totally unreasonable and ridiculous. I was also on my way there at the moment. I have to stop and call expedia and was assisted by Prakash from customer service. He was a pleasant officer and was helpful, but the info given by him was incorrect. I booked a family suite and also confirmed with him, if it comes with 2 bedrooms and he said yes absolutely thrice. I have the call recording as well. Upon reaching the hotel, I was given a pathetic single room, which has a queen bed and 2 single beds on the floor. I felt very uncomfortable and 1st time experiencing all this last min negatives issues. When I check with the recep, she said she has no others rooms. Breakfast time, when we enter, no staff to greet, instead were chit chatting away within them. Closed restaurant has mosquitoes on food. We felt uncomfortable as we friends 2 males & 2 females has no privacy and the price paid 189RM per night is NOT WORTH IT AT ALL! On the first day night, the male recep refuse to call taxi for us saying the service is unavailable and was busy shaking legs and texting in his mobile while we stand there looking at him. It was very irritating. The service level is very bad. WE ARE UNHAPPY CUSTOMERS! I would never recommend this hotel to any

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Mun Seong, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Acceptable hotel to stay
One of the better available hotel in the vicinity. Reasonable rates. Surrounding is good & convenient. I had stayed in the hotel for 7 consecutive days. Need improvements in housekeeping.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convinience spot while in Masai.
It's sufficient enough for the price. Wi-fi a bit weak.

10/10 Excellent

Muhammad Azman, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two days business in johor
It very comfortable as shops are within the arms length of the hotel. The staff are friendly and helpful. Rooms are clean and comforting.