4/10 Poor
Edward
Aug 27, 2024
Liked: Staff & service
The Hotel is not prepared to accommodate guests in my opinion. My first night my room was infested by gnats. When I reported it I was told” nothing can be done about it”. When I tried turning on my lampshade, I was zapped because instead of a knob to turn the lampshade on , it was raw exposed electrical wires. They moved me immediately to another room. Then there was the water issue the entire stay. They provided water bottles for us to wipe ourselves, this is unacceptable. Monique guest service manager, Vilma and the housekeeping supervisor were extremely nice and accommodating. Had it not been for them, I would rate the hotel a full zero!
Edward
Stayed 7 nights in Aug 2024