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The fitness center was undergoing renovations and unusable, which I did not expect and was disappointing. The pool is only open 8-6 as is the restaurant, which is unusable for someone traveling for business.

Realice mi reservación, llegué al hotel y nunca apareció mi reservación en el sistema del hotel. Me comuniqué con expedía y ellos me indicaron que todo estaba bien, pero el hotel nunca me dio solución. Espere al rededor de 1 hora y media mi grupo y yo. Por más que les dije que tenía factura de pago, reservación y confirmación no fue posible que me dejaran ingresar a descansar.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

:)

Yes there was everything we needed right there to cook with, we didn’t make it to the pool but next time!!

Property staff were rude , they don’t have every day room service for cleaning need to stay with the same bed clothes till check out also need to approach everything even to get bath towel in front desk , not to feel comfortable to recommend for friends r family members.

relatively new property and clean. ISSUE - faced street EXTREMELY LOUD STREET NOISE. BIGGER ISSUER - Dad in nearby hospital My 85 year mom check in (10pm) with me for 4 nights stay with me. Room on 4th Floor with Portable AC (Main AC not working in room) ... portable AC Did Not Work and vented through window so extremely LOUD. Also could not turn on shower. Next morning we reported issue and front desk told us the would change the room. Came back 9pm in evening and they did not switch the room 2nd night. Next morning we check-ed out with 2 nights remaining. IT TOOK 3 PHONE CALLS TO EXPEDIA TO GET A PARTIAL REFUND. TOOK EXPEDIA 3 X TRYING TO VALIDATE WE CHECKED OUT OF HOTEL AND I HAD TO PROVIDE THEM WITH FRONT DESK MANAGERS CONTACT INFORMATION. I even booked another hotel via Expedia for next 2 nights. CUSTOMER SERVICE BY EXPEDIA AND THE HOTEL WAS AWFUL. I thought I should get full refund, but had to Micro manager the process with Expedia to get a partial refund approx. half of cost (but included selfserving One Cash rewards). I'm a Gold Expedia Member Trending towards Platinum (have lots international travel) AND SERIOUSLY CONSIDERING BOOKING DIRECTLY Through Marriott, IHG and my Safire / Platinum AMEX who provide Strong Customer Service Experiences.