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OUTRIGGER Kona Resort and Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for OUTRIGGER Kona Resort and Spa

2 outdoor pools, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Beach nearby, snorkeling, rowing
Aerial view
2 bars/lounges, poolside bar
Indoor wedding

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping

Explore the area

Map
78-128 Ehukai Street, Kailua-Kona, HI, 96740
  • Haleo Luau
    4 min walk
  • Keauhou Bay Beach
    8 min walk
  • Kona Country Club
    15 min walk
  • Kailua-Kona, HI (KOA-Kona Intl.)
    28 min drive

Room options

View all photos for Club Suite, 1 King Bed with Sofa bed, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Ocean View (Newly Renovated)

  • 840 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, Multiple Beds, Ocean View (Newly Renovated)

Club Suite, Multiple Beds, Ocean View (Newly Renovated) | Premium bedding, in-room safe, desk, laptop workspace

Club Suite, Multiple Beds, Ocean View (Newly Renovated)

  • 840 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Club Room, Multiple Beds, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, Multiple Beds, Ocean View (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Ocean View (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Ocean View (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Partial Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Partial Ocean View (Newly Renovated)

  • 420 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Oceanfront (Newly Renovated)

  • 840 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Club Room, 2 Double Beds, Partial Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Partial Ocean View (Newly Renovated)

  • 420 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, Multiple Beds, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, Multiple Beds, Oceanfront (Newly Renovated)

  • 840 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Partial Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Partial Ocean View (Newly Renovated)

  • 420 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View, Poolside (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View, Poolside (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View, Poolside (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View, Poolside (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Ocean View (Newly Renovated)

  • 840 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Oceanfront (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Resort View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Resort View (Newly Renovated)

  • 420 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Oceanfront (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed, Resort View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Resort View (Newly Renovated)

  • 420 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Resort View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Resort View (Newly Renovated)

  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Oceanfront (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Oceanfront (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Oceanfront (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Partial Ocean View (Newly Renovated)

  • 420 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View (Newly Renovated)

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Mountain View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mountain View (Newly Renovated)

  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mountain View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mountain View (Newly Renovated)

  • 420 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Accessible, Oceanfront (Club)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed with Sofa bed, Accessible, Oceanfront (Club)

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, Multiple Beds, Oceanfront (Club)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, Multiple Beds, Oceanfront (Club)

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Similar properties

Exterior

Royal Kona Resort

Pool
Spa
Restaurant
Air conditioning
4.1 out of 5, Very Good, (2567)
The price is $195
per night
$259 total
includes taxes & fees
Dec 11 - Dec 12
Royal Kona Resort

About this property

OUTRIGGER Kona Resort and Spa

4-star resort in Kahaluu-Keauhou
2 restaurants, 2 outdoor pools, and 2 bars/lounges are available at this smoke-free resort. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
OUTRIGGER Kona Resort and Spa offers 508 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to furnished lanais. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Kailua-Kona resort provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

OUTRIGGER Kona Resort and Spa features 2 outdoor swimming pools, an outdoor tennis court, a waterslide, and a spa tub. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 10000 square feet (929 square meters) include a conference center. This business-friendly resort also offers a children's pool, a fitness center, and multilingual staff. Parking is available onsite for a surcharge.

OUTRIGGER Kona Resort and Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Piko Wine & Coffee Bar - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Holua Bar - Onsite bar. Open daily.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (USD 25 per night)
  • Secured, uncovered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 35 for adults and USD 35 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Holua Bar
  • Piko Wine & Coffee Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Golf carts
  • Golf driving range
  • Gym
  • Outdoor tennis court
  • Rowing/canoeing
  • Shopping
  • Snorkeling
  • Spa tub
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free crib
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (10,000 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • High-pile carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 175 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 41.29 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children
  • Uncovered self parking fee: USD 25 per night (in/out privileges)
  • Uncovered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 175 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

OUTRIGGER Kona Resort and Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 449 out of 916 reviews" "
Rating 8 - Good. 241 out of 916 reviews" "
Rating 6 - Okay. 123 out of 916 reviews" "
Rating 4 - Poor. 58 out of 916 reviews" "
Rating 2 - Terrible. 45 out of 916 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2024

10/10 Excellent

Steven, Captain cook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so happy and welcoming!
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The staff were all friendly and helpful. The pool is a great place to spend some downtime. The manta ray viewing area is a must!
Stayed 5 nights in Aug 2024

8/10 Good

Joann, Gardena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and resort we had fun .
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outrigger Stay
I stayed with family under their reservations most of the days but also booked part of it myself. Changing rooms, rentals cars, etc was all really convenient. Staff always let us park temporarily and helped us stay in the same room/manage multiple bookings. Also had some free activities and discounts for others. Great place to stay, especially if you fly in/out of the Kona airport.
Stayed 1 night in Aug 2024

10/10 Excellent

Ragnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Phil, Sunnyvale

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The outrigger, previously a Sheraton, is an ageing property that needs some work. The architecture and design of the facility are exceptional. The ocean views and location over the manta ray bay are pure Kona. The facility has a large water slide facing the ocean views with a sand pool, lots for kids to do. A convenient bar & grill menu provides very good food and drinks. A completely separate adult pool is quiet and romantic and makes for easy reading. The only downside currently is a wave damaged restaurant and closed bar. Losing the ocean front dining and views is a big miss. Locals crowd the kiddie pool during the weekends so timing of your visit can make a big difference in your experience. Staff moral ran 50/50. Some were definitely not happy to be working there while others were wonderfully nice. This was our third visit to the property. The easy trip into Kailua-Kona makes this a great place to stay when the restaurant reopens.
Stayed 2 nights in Aug 2024

10/10 Excellent

Louis, Canyon Country

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Katerina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, pools were clean and able to see the manta rays from our room! Loved the ocean view from our room
Stayed 3 nights in Aug 2024

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to relax enjoy everything around, beautiful sea view and excellent customer service thank you.
Stayed 4 nights in Aug 2024

4/10 Poor

Meghan

Traveled with partner
If you plan on staying the entire time at this resort and not leaving then you chose the right spot. If you plan on exploring the island I would recommend another resort as the walk from the parking lot to our hotel room was a 10 minute walk! The parking was $25 per day and very inconvenient to our room as we had a very long walk. Valet parking is $35 per day. The room was very basic as it only had a tiny mini fridge and Keurig machine. We tried finding a microwave and they charged us $10 a day for it, they did however deliver it up to our hotel room but come on $10 to microwave some popcorn! I tried doing a load of laundry and every floor was out of laundry soap, the front desk said they were completely out of stock so I just ran a cycle with water. The first dryer I tried using ate $4 and did not work. Overall, if you plan to stay at the resort and not leave then this is a nice place but if you plan on exploring the island I would recommend another hotel as the walking and carrying things to and from our car was very inconvenient especially after paying $25 per day!
Stayed 6 nights in Aug 2024

4/10 Poor

Tarah

Traveled with family
Disliked: Amenities, property conditions & facilities
The one restaurant was weird. The property was old and lacked any energy or personality. I know it is on an island but my friends room had a ton of roaches. Not what I was expecting at all.
Stayed 7 nights in Aug 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Stefanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool area was great for kids - but there was very limited service at the pool. The rooms were a good size but we kept finding ants all over the place and I work up one morning to some in the bed. The area around the hotel is nice.
Stayed 6 nights in Aug 2024

10/10 Excellent

Liana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely breathtaking views! Beautiful, clean, lovely employees, and overall amazing experience. The green, cleanliness, skies and visuals at sunset were once in a lifetime feel!
Stayed 5 nights in Aug 2024

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean .
Stayed 7 nights in Jul 2024

10/10 Excellent

Cameda Trichele, Stevenson Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Yasuko

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Marrylee, SAN DIEGO

Liked: Cleanliness, staff & service
Stayed 8 nights in Jul 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2024

4/10 Poor

Michelle

Traveled with group, Traveled with family
Liked: Room comfort
Disliked: Staff & service
Crummy service
Pretty disappointing; they wouldn’t check us in when we got off the fight 2 hours early. WIFI didn’t work in the room. Safe was broken in second room, was dirty around the pool, breakfast service took 20 minutes, eggs cold twice, someone left a poop in my friends toilet (!!!), they wouldn’t accommodate a sugar free cocktail, the neighbor played the tv so loud we couldn’t sleep at 1 AM and the told ME TO GO KNOCK on his door!
Stayed 6 nights in Jul 2024

10/10 Excellent

Arocha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024