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Holiday Inn Kalamazoo West by IHG

3.0 star property

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Photo gallery for Holiday Inn Kalamazoo West by IHG

Indoor pool, open 7:00 AM to 11:00 PM, sun loungers
Meeting facility
Exterior
Daily buffet breakfast for a fee
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
$110
includes taxes & fees
Jan 28 - Jan 29, 2026

Explore the area

View in a map
1247 Westgate Drive, Kalamazoo, MI, 49009
  • Place, Oasis Hot Tub Gardens
    ‪3 min drive‬
  • Place, Western Michigan University
    ‪5 min drive‬
  • Place, Kalamazoo College
    ‪6 min drive‬
  • Airport, Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed (Walk-In Shower)

8.8 out of 10
Excellent
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed (Walk-In Shower)

Standard Room, 1 King Bed with Sofa bed (Walk-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed with Sofa bed (Walk-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Daybed, Walk-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed (Daybed, Walk-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communications)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds (Bath Shower Combination)

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living Area)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom (Living Area)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living Area)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Room amenity

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed with Sofa bed, Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Walk-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds (Walk-In Shower)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Express and Suites Kalamazoo West by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 790 reviews
Holiday Inn Express and Suites Kalamazoo West by IHG

About this property

Holiday Inn Kalamazoo West by IHG

3-star hotel in Oshtemo
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Holiday Inn Kalamazoo West by IHG offers 130 air-conditioned accommodations with safes and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Kalamazoo West by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center. Event facilities measuring 2400 square feet (223 square meters) include conference space. This business-friendly hotel also offers a vending machine, a picnic area, and laundry facilities. Onsite parking is available (surcharge), along with a car charging station.

Holiday Inn Kalamazoo West by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 11:00 AM.
Holiday Inn Kalamazoo West by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Uncovered self parking on site (USD 5 per night)
  • Extended parking on site (USD 5 per night)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 13.95 to 13.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2,400 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 13.95 to 13.95 per person
  • Uncovered self parking fee: USD 5.00 per night
  • Extended parking fee: USD 5.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Kalamazoo West Hotel
Inn Kalamazoo West Hotel
Holiday Inn Kalamazoo West
Holiday Kalamazoo West By Ihg
Holiday Inn Kalamazoo West by IHG Hotel
Holiday Inn Kalamazoo West an IHG Hotel
Holiday Inn Kalamazoo West by IHG Kalamazoo
Holiday Inn Kalamazoo West by IHG Hotel Kalamazoo

Holiday Inn Kalamazoo West by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 272 out of 526 reviews
Rating 8 - Good. 121 out of 526 reviews
Rating 6 - Okay. 54 out of 526 reviews
Rating 4 - Poor. 36 out of 526 reviews
Rating 2 - Terrible. 43 out of 526 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fazal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Nicole

Traveled with family
Disliked: Staff & service
The room was clean however the hotel seems a bit under staffed. Most of the front desk workers were not very friendly- as in they did not smile or make us feel like we were welcome in the hotel. We had to go to the front desk to get towels, our room was not cleaned and the sheets for the pull out couch did not fit the mattress. Also the mattress on the pull out couch was in poor condition and was very uncomfortable. The hotel itself did look nice and it was close to restaurants and stores which was nice. I might book here again because we enjoyed having a separate bedroom and the small kitchen area but if I found another hotel with the same amenities I would definitely check that one out first.
Stayed 2 nights in Sep 2025

10/10 Excellent

Reginald, Atlanta

Stayed 1 night in Sep 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2025

6/10 Okay

Jessica

Traveled with family

Just ok

The stay was ok. Extra bedding was not in the room and the phone didn't work so had to go down to the front to request some, not a big deal and it was brought up quickly. Took the kids swimming and there were no towels. We were told to use our room ones..ok. When I requested replacements (the room only had 2 towels for a 4 person occupancy) I was told I would have them by morning. They never came. The hotel worked for a quick stay but probably will not stay there again.
Stayed 1 night in Sep 2025

8/10 Good

Jenifer K

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine. It could use some maintenance (caulk around the toilet) and small things like that. Everything was fine except that check in was at 3 and we arrived at 4:10 and there was not a room ready. We were told to wait a few minutes for an update. After 25 minutes and no update, I went to the desk and was told the room was ready. It was annoying because there was big group watching a football game in the lobby and they were incredible loud. I expected to be able to check right in as we there full hour after check in. They did give us a free pass for breakfast in the morning, but that was useless since we already had a breakfast planned.
Stayed 1 night in Sep 2025

6/10 Okay

Brian

Traveled with partner
Liked: Amenities
No free breakfast but the Express straight from us did . Our room wasn’t cleaned and given fresh linens .
Stayed 2 nights in Sep 2025

10/10 Excellent

Shelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right off the highway so super convenient. It was clean has a restaurant and bar inside where the staff is super sweet and helpful. Beds are comfortable. Air worked great.Stayed 3 nights would stay again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Ashleigh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Breakfast a bit pricey...
Stayed 2 nights in Sep 2025

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
pillows too soft. even with two they pretty much flatten out
Stayed 1 night in Sep 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

John

Stayed 1 night in Aug 2025

8/10 Good

rio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and polite
Stayed 2 nights in Aug 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff At check in was rude. He was aggressively arguing with another patron about Wi-Fi. Wouldn’t have been a problem but he started my registration then got side tracked and I couldn’t walk away because he had my information and cards.
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Stayed 2 nights in Aug 2025

10/10 Excellent

Todd

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mohsin, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and safe. Nice people too.
Stayed 1 night in Aug 2025

6/10 Okay

Melissa

Traveled with group
Liked: Staff & service, property conditions & facilities
Staff was professional and courteous. Comfy bed. Flexible check-in. Disappointed that no free continental breakfast was offered, though. Was surprised by a $50 “security deposit” that they charged (though they said it would be put back on my account); must be I didn’t read the fine print. This fee, however, didn’t effect my stay so I kept it at 5 stars.
Stayed 1 night in Aug 2025

4/10 Poor

Walter

Stayed 3 nights in Aug 2025

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was very kind, the pool was closed with no information before hand provided and room needed some TLC, over all it was nice the beds were comfortable and did its job.
Stayed 2 nights in Aug 2025

10/10 Excellent

FREDERICK

Traveled with family
Liked: Cleanliness, staff & service, amenities
Not unique but certainly ok.
Stayed 2 nights in Aug 2025

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness
Table next to bed had crumbs or something on it- not clean. No desk chair and no hair dryer in room. Went down to front desk- did not want to get charged for missing items. Not satisfactory response. Sink did not drain - missing pop up drain fixture on sink/fixture. Stayed at this property or the holiday inn Express across the street numerous times, but this property not being kept up.
Stayed 1 night in Aug 2025