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Urban by CityBlue, Kampala

4.5 star property

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Photo gallery for Urban by CityBlue, Kampala

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Suite | Minibar, in-room safe, desk, blackout drapes
Reception
Suite | Private kitchenette | Fridge, coffee/tea maker

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Breakfast included
  • Laundry

Explore the area

Map
Akii Bua Rd, Kampala, 7096
  • Makerere University
    13 min walk
  • Embassy of Sweden
    15 min walk
  • Mulago National Specialized Hospital
    16 min walk
  • Kampala (KLA)
    5 min drive

Room options

View all photos for Poolside Room

Poolside Room | Minibar, in-room safe, desk, blackout drapes

Poolside Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Club Room

Superior Club Room | Minibar, in-room safe, desk, blackout drapes

Superior Club Room

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Club Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Club Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Urban by CityBlue, Kampala

4.5-star Kampala hotel with restaurant
This hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center.
Urban by CityBlue, Kampala offers 16 air-conditioned accommodations with minibars and safes. Plasma televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Urban by CityBlue, Kampala features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and a meeting room. This luxury hotel also offers a terrace, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Urban by CityBlue, Kampala has designated areas for smoking.

Guests are offered a complimentary English breakfast each morning.
Cafe Mamba - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Mamba

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 175000 per person (one-way)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Urban CityBlue Kampala Hotel
Urban CityBlue Hotel
Urban CityBlue Kampala
Urban CityBlue
Mamba Point Guesthouse Hotel Kampala
Urban by CityBlue, Kampala Hotel
Urban by CityBlue, Kampala Kampala
Urban by CityBlue, Kampala Hotel Kampala

Urban by CityBlue, Kampala Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 69 reviews" "
Rating 8 - Good. 30 out of 69 reviews" "
Rating 6 - Okay. 10 out of 69 reviews" "
Rating 4 - Poor. 3 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
It has a very good ambiance. The rooms are very well done and clean
Stayed 3 nights in Mar 2020

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Suzanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, clean rooms
Nice, clean, large rooms with big bathrooms. Never saw anyone in the pool! But a great place to relax and eat. Wifi was good. Only problem was the loud music from the poolside area at night until 10pm so if you need to sleep before then and are sensitive to noise, perhaps avoid this hotel
Stayed 9 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2019

6/10 Okay

Margot, Montreal

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very good. Internet acceptable. There is NO gym at the hotel despite what is advertised online. Pool is tiny. Location ok but no easy access to shopping, restaurants by foot.
Stayed 13 nights in Oct 2019

10/10 Excellent

Tue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpricingly cosy hitten gem
Great room, Great food and service. Unfortunately my stay was shadowed by the fact that I lost my phone in the restaurant and nobody could find it.
Stayed 2 nights in Oct 2019

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, good stay
We had a good two nights at Urban in Kampala. The location was on a quiet street, which was very nice compared to other neighborhoods in the city. The hotel staff replied quickly to emails and arranged a driver to pick us up at the airport. He was more expensive than some other drivers who were recommended to us but the ease of the hotel booking for us was worth it. The restaurant at the hotel was fine for a late dinner and breakfast each day was a nice buffet with eggs cooked to order. The rooms were fine - a little water damage in the bathroom above the shower, but otherwise clean. Appreciated the 4 bottles of water daily.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
cozy and comfortable Hotel with nice garden and pool view. the breakfast meals could be improved abit with more local dishes
Stayed 2 nights in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great mid-market hotel
A great place to stay. Not much from the outside but rooms surround a lovely internal courtyard. Rooms simple, comfortable and clean. Service always prompt and friendly. Food not at all bad.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always staff make the real difference and the team here have been extremely helpful and cooperative with all our needs. The room is clean, well furnished and a very good size (think I went for the superior). The shower is better than mine at home...
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Kimberly

Liked: Staff & service
Not bad, but could definitely be improved.
The staff at reception are friendly and professional. Unfortunately, when I arrived in my room, the floor was dirty despite my having booked the room in advance. There was a blackout on the second night of my stay and the air conditioning stopped working. They were going to upgrade me to another room, but just as they were asking me to pack to change rooms, the air conditioning began to work again.
Stayed 2 nights in May 2019

8/10 Good

Sarah, Calgary, Canada

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, enjoyed breakfast by the pool. The pool area needs a little bit of TLC and updating, only two loungers at the pool, but the rooms were clean and comfortable.
Stayed 1 night in May 2019

6/10 Okay

vinesh

average
Stayed 3 nights in Apr 2019

4/10 Poor

Rodney, Atlanta, GA

Traveled with family
Disliked: Staff & service
We came to check in at around 5pm. They advised us that they gave our room to another person. I informed that this was not proper business they wanted us to go to another room and told us that we would have to pay $30 more I advised them that it was not good business practice for them to do this. They then advised us that they can put us in another room until tomorrow and then told us we will then have to move to the room we paid for on that day when I asked to speak to a manager they advised me that the manager was not there.the next day after breakfast my wife and I was leaving to do our tour. the front desk runs outside to ask us when we would be back after stating to them that we were not sure of the time they advised us that must tell them something because we need to change rooms. This back and forth cnversation resulted in us being late to our tour and causing us to miss out on a lot of time. When we got back to the hotel they told us we need to change rooms because they needed that room for a customer. We ask was our room ready they told us NO and that we have to move our stuff out of the room. I advised them that I need to speak with the district or regionial manager they had the Chef come out to talk to me. Who has nothing to do with the booking of the rooms. Finally after about 45 miniutes they advised me that the room was clean and ready for us to move in. This was my wife and I first visit to Uganda and to this establishment. NO CUSTOMER SERVICE AT ALL!
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 5 nights in Mar 2019

8/10 Good

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

8/10 Good

N

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and set up (around the pool) is cozy and has a great "feel". The location is convenient if you need to be in town. The rooms are great, with big windows and lots of light. The gym equipment was broken when I was there but the area is safe so you can jog outside as well. The restaurant is great with some excellent stone oven pizza.
Stayed 1 night in Mar 2019

6/10 Okay

Steven

Liked: Cleanliness, staff & service
good,clean value
the hotel is a good value option in an area surrounded by more expensive hotels.Most hotels in the aera seam to have problems with their tv's and the gym really isn't a gym but a small room with one exercise bike in it and 3 weights. food was nice and staff pleasant .Pool to small n shallow to swim laps in but perfectly adequate for lounging in or letting kids splash around in it
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but breakfast is lacking. Often, individual items are not available. Good location and good security.
Stayed 14 nights in Dec 2018

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban oasis
Excellent! My fav place in Kampala
Stayed 3 nights in Jul 2018

8/10 Good

Andy, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities. Great breakfast. Beds were a little uncomfortable.
Stayed 11 nights in Jul 2018

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
The staff was very friendly, professional, thorough.
Stayed 9 nights in May 2018