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Fairmont Orchid

4.5 star property

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Photo gallery for Fairmont Orchid

Outdoor pool, cabanas (surcharge), pool umbrellas
Creator video
Private beach, white sand, beach cabanas, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
$740
includes taxes & fees
Dec 18 - Dec 19

Explore the area

View in a map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Place, Puakō Petroglyph Park
    ‪1 min walk‬
  • Place, Mauna Lani Resort Golf Course
    ‪19 min walk‬
  • Place, Mauna Lani Beach
    ‪9 min drive‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪37 min drive‬

Room options

View all photos for One Bedroom King Suite Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom King Suite Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(2 reviews)
  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Fairmont Garden View 1 King Bed (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Garden View 1 King Bed (Newly Renovated)

9.4 out of 10
Exceptional
(34 reviews)
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View King (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Partial Ocean View King (Newly Renovated)

9.4 out of 10
Exceptional
(17 reviews)
  • 516 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View King (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Ocean View King (Newly Renovated)

7.8 out of 10
Good
(12 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Ocean View (Newly Renovated, High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Garden View Queen/Queen (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Garden View Queen/Queen (Newly Renovated)

8.6 out of 10
Excellent
(33 reviews)
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View Queen/Queen (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Partial Ocean View Queen/Queen (Newly Renovated)

8.8 out of 10
Excellent
(16 reviews)
  • 516 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Queen/Queen (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Ocean View Queen/Queen (Newly Renovated)

8.6 out of 10
Excellent
(11 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Ocean View (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Ocean View (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(4 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Suite 2 Queen Beds Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Suite 2 Queen Beds Ocean View (Newly Renovated)

  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Oceanfront Luxury 1 Bedroom Suite 1 King, Spectacular Ocean View (Newly Renovated)

Oceanfront Luxury 1 Bedroom Suite 1 King, Spectacular Ocean View (Newly Renovated) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Oceanfront Luxury 1 Bedroom Suite 1 King, Spectacular Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(1 review)
  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Oceanfront View King (Newly Renovated)

Oceanfront View King (Newly Renovated) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Oceanfront View King (Newly Renovated)

  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanfront Queen/Queen (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Oceanfront Queen/Queen (Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Suite Garden View 1 King (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Suite Garden View 1 King (Newly Renovated)

  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold 1 Bedroom King Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold 1 Bedroom King Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold 1 Bedroom Suite 2 Queens, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold 1 Bedroom Suite 2 Queens, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (1 Bedroom. Accessible Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (1 Bedroom. Accessible Shower)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite 2 Queen Beds Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Suite 2 Queen Beds Ocean View (Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold, 1 King Bed, Ocean View Gold Lounge Access. Accessible Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, 1 King Bed, Ocean View Gold Lounge Access. Accessible Shower

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold 1 Bedroom King Suite, Gold Lounge Access, Accessible Shower (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold 1 Bedroom King Suite, Gold Lounge Access, Accessible Shower (Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Garden View King Accessible Roll-in-Shower, Newly Renovated

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Garden View King Accessible Roll-in-Shower, Newly Renovated

  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Garden View King (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Garden View King (Newly Renovated)

  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Garden View King (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Garden View King (Newly Renovated)

  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Garden View Queen/Queen Accessible Roll-in Shower (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Garden View Queen/Queen Accessible Roll-in Shower (Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Queen/Queen Accessible Tub (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Ocean View Queen/Queen Accessible Tub (Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View Queen/Queen Accessible Tub (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Partial Ocean View Queen/Queen Accessible Tub (Newly Renovated)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Garden View (1 Bedroom, Accessible Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Garden View (1 Bedroom, Accessible Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Fairmont Orchid

4.5-star Kamuela resort steps from Puakō Petroglyph Park
Spend the day relaxing at Fairmont Orchid's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Housekeeping is available on request.
Fairmont Orchid offers 540 air-conditioned accommodations with espresso makers and safes. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 8 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. Enjoy a summer holiday at Fairmont Orchid, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a beach bar. A computer station is located on site and wired and wireless Internet access is complimentary. This luxury resort also offers an outdoor pool, outdoor tennis courts, and a health club. Onsite parking is available (surcharge), along with a car charging station.

Fairmont Orchid has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hale Kai Restaurant - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
Brown's Beach House - This beachfront restaurant specializes in Hawaiian cuisine and serves dinner only. A children's menu is available. Open daily.
Binchotan: Bar & Grill - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
The Orchid Court - Overlooking the garden, this buffet restaurant serves breakfast only. A children's menu is available. Open daily.
Luana Louge - Overlooking the ocean, this lobby lounge specializes in local cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 40 per day; includes in/out privileges)
  • Valet parking on site (USD 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Brown's Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Things to do

  • 18-hole golf course
  • 2 outdoor pickleball courts
  • 24-hour gym
  • 8 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night, plus a deposit of USD 75 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 40 per day (in/out privileges)
  • Valet parking fee: USD 60 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1001 reviews
Rating 8 - Good. 169 out of 1001 reviews
Rating 6 - Okay. 69 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MK

Stayed 2 nights in Aug 2025

10/10 Excellent

MK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking paths and vegetation do a great job of lessening the feel of a large resort - you never see more than a handfull of people at any one moment.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rachael Ann

Traveled with partner
Liked: Amenities
It’s a large resort and the passages can be a bit confusing at first, but once you are familiar with the layout it’s a breeze. The property hosts many large parties and events on the lawn directly in front of the oceanfront rooms on the golf course side of the property. Be aware of that if you’re seeking tranquility. The beach and pool are great for couples and families. If you are using the spa on site I recommend the waterfall massage. It’s really amazing! My husband had a window through the floor looking down on the koi pond during his massage. Do not buy water, especially at Browns deli where we unknowingly spent $24 on 2 bottles of water. Not much is priced in their cooler. Bring your resort provided water bottle, there are refill stations everywhere and the filtered water is cold.
Stayed 7 nights in May 2025

10/10 Excellent

Ronald

Stayed 2 nights in May 2025

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

...the shizzat

There is so much to like at the Fairmont Orchid. And I guess that's to be expected at $800 and change a night fees and tax figured in. But still....laundry facilities are free and include product....they let me check out late to line up better with my uber to the airport.....AND the people there are SO nice and helpful....let's see....you can hang at the pool or on the beach regardless of the hour....they use water proof wrist bans as room keys....nice metal water bottles as gifts to take home....the location even by Big Island standards is jaw dropping nice...instead of coffee in the room they have espresso machines....sun screen and aloe Vera at the towel hut....free coffee from 5am to 6:30 at Browns breakfast and deli....room service till midnight....I could go on.....I don't usually stay at places this swank...so maybe this is just the way it is at $800 a pop....but still...highly highly recommended....makati...
Stayed 7 nights in Aug 2025

10/10 Excellent

yunjee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was so cute, clean and well maintained. Service was good. Every staff at the hotel was professional. Love the food at the restaurant. Pool, fitness and complementary yoga class was outstanding. Staff at the concierge office was excellent and helpful. This is the best experience and I would like to definitely come back to this hotel for next vacation.
Stayed 3 nights in Aug 2025

2/10 Terrible

Prakiti

Stayed 4 nights in Aug 2025

8/10 Good

Emily

Liked: Cleanliness, property conditions & facilities
Beautiful property, and housekeeping was amazing - they serviced our room multiple times a day. For 600$ a night,
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a beautiful cove for swimming and snorkeling
Stayed 7 nights in Aug 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful rooms and fitness center. We loved the added touch of in-room chocolates and nespresso coffee!
Stayed 5 nights in Aug 2025

10/10 Excellent

Nataliia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel left a positive impression — very clean, well-maintained grounds, and polite staff. The location is beautiful, and the beach is calm and great for swimming. On the downside, there are no umbrellas on the beach, which can be uncomfortable under the strong sun; the hotel feels a bit dated; and there are no activities or entertainment on site, which could make the stay more engaging.
Stayed 7 nights in Jul 2025

4/10 Poor

melanie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Big Disappointment!!

Garden view room booked on this site was half garden view half parking lot and construction or maintenance materials view. There were miscellaneous things like wrong number of towels left so I dried off with a hand towel one night, no toilet paper because extra wasn’t left when cleaning. Yes front desk was made aware I ended up grabbing some off the housekeeper cart parked in the hall. Tolerant and understanding traveler so these aren’t a big deal. The big deal was treatment at check out by the guy checking me out when I had a question about my bill. He was rude in a passive aggressive way. And we were offered when we couldn’t do a late check out use of a hospitality room or I can’t remember what they called it. But basically we would have a place to shower and change quickly before we left for the airport. So we planned a water activity in Kona and then drove the almost hour back to use the resort amenity that had been offered. We did not ask it was offered. When we got back to the resort we were treated like second class citizens and sent tot the spa to use the shower and again treated the same when we got to the spa. We did not request the amenity it had been offered so we planned accordingly. Had I known how we would be treated I would have planned differently and certainly would have skipped the almost 1 hour drive to the resort before driving back to the airport. This treatment added to the smaller things equaled a big disappointment in this resort.
Stayed 4 nights in Jul 2025

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

hugh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free coffee in the morning.
Stayed 6 nights in Jul 2025

10/10 Excellent

Karen

Stayed 6 nights in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful
Stayed 7 nights in Jul 2025

4/10 Poor

Gavin

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: hotel was very nice with beautiful grounds and housekeeping was excellent. Nice pool (though not as good as most of the Waikoala resorts that have waterfalls/slides, etc). Nice little beach lagoon with snorkeling for the kids. Cons: They nickel and dime you for everything and manipulate you in ways to force you to spend every extra penny you have. Very unwelcoming arrival - was strongly encouraged to valet, being told we couldn't temporarily park our car for checkin otherwise. (I want to come and go as I please without having to talk to an attendant). And then the guest parking is about a mile away, takes literally 10 minutes to walk from our room to the parking spot. Also, the nearest elevator was broken our entire stay which lengthened the distances we had to walk to get to the pool or beach. They also ran out of pool towels the Saturday we were there, telling me they wouldn't have any more until the next day. This is unfathomable for a Hawaii resort, especially one where we were paying an absolute premium to stay at. Totally unacceptable. Overall customer service was not up to par, I never felt welcome - not the most friendly staff and there was a long wait each of the times I had to talk to front desk. Be aware that you are totally captive at this property - very inconvenient that you have to drive to get any outside food/convenience items (and it takes a long time just to get to your vehicle). So you're kind of stuck here, and I'd look elsewhere next time
Stayed 8 nights in Jul 2025

10/10 Excellent

JAMES DALE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Helena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the beach, easy snorkeling right off beach. Browns was definite a highlight dining experience with amazing service.
Stayed 7 nights in Apr 2025

8/10 Good

Elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with its own beach.
Stayed 5 nights in May 2025

10/10 Excellent

Manpreet

Stayed 2 nights in Jul 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff
Stayed 6 nights in Jul 2025

10/10 Excellent

STEVE SINHYUK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel experience I ever had! Great location, great staffs!! I will definitely come back again.
Stayed 5 nights in Jun 2025