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Heritance Tea Factory

5.0 star property

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Photo gallery for Heritance Tea Factory

Front of property
Lobby sitting area
Billiards
Memory foam beds, minibar, in-room safe, desk
Flowerdew Suite | Memory foam beds, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
$209
includes taxes & fees
Jan 28 - Jan 29

Explore the area

View in a map
Kandapola Nuwara Eliya, Kandapola
  • Place, Pedro Tea Factory
    ‪13 min drive‬
  • Place, Lover's Leap Waterfall
    ‪16 min drive‬
  • Place, Lake Gregory
    ‪18 min drive‬

Room options

View all photos for Deluxe Room (Executive Floor)

Memory foam beds, minibar, in-room safe, desk

Deluxe Room (Executive Floor)

  • 215 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Flowerdew)

Memory foam beds, minibar, in-room safe, desk

Suite (Flowerdew)

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Memory foam beds, minibar, in-room safe, desk

Junior Suite

  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Memory foam beds, minibar, in-room safe, desk

Premium Room, 1 King Bed

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Twin Room

  • 344 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed

Memory foam beds, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 215 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

Memory foam beds, minibar, in-room safe, desk

Superior Twin Room

  • 205 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Superior Triple Room

Superior Triple Room | Memory foam beds, minibar, in-room safe, desk

Superior Triple Room

  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds

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About this property

Heritance Tea Factory

5-star Kandapola hotel with restaurant
Along with a full-service spa, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning.
Heritance Tea Factory offers 50 air-conditioned accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Beds feature memory foam mattresses. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Heritance Tea Factory features a full-service spa. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a library, a terrace, and tour/ticket assistance. Onsite self parking and valet parking are complimentary.

Heritance Tea Factory has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Kenmare Restaurant - This restaurant serves breakfast, lunch, and dinner. Reservations are required.
Kenmare restaurant - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 22 for adults and USD 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kenmare restaurant
  • Kenmare Restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Library
  • Mini golf
  • Piano

Family friendly

  • DVD player
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Elevator
  • Thin carpet in room

More

  • 4 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 for adults and USD 11 for children
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Heritance Tea
Heritance Tea Factory
Heritance Tea Factory Hotel
Heritance Tea Factory Hotel Nuwara Eliya
Heritance Tea Factory Nuwara Eliya
Tea Factory
Tea Factory Heritance
Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Heritance Tea Factory Hotel
Heritance Tea Factory Kandapola
Heritance Tea Factory Hotel Kandapola

Heritance Tea Factory Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 156 out of 253 reviews
Rating 8 - Good. 66 out of 253 reviews
Rating 6 - Okay. 18 out of 253 reviews
Rating 4 - Poor. 8 out of 253 reviews
Rating 2 - Terrible. 5 out of 253 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Kanagaratnam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building but personally felt some modernization could be done without compromising the aesthetic qualities for example automate closing of the elevator doors. Also the access path to the property should be widened and resurfaced for safety reasons. Beautiful gardens and friendly helpful staff are redeeming features
Stayed 1 night in Oct 2025

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique stay in a heritage building. Staff amazing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jude Deshan

Liked: Cleanliness, amenities, property conditions & facilities
The staff were incredibly welcoming, we had a great time. The hotel is located in a remote area, so many
Stayed 2 nights in Jul 2025

10/10 Excellent

Atyria

Stayed 1 night in May 2025

10/10 Excellent

majitha thanujaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD HOTEL 100% RECOMENDED
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tea heaven in unique hotel

A unique experience to stay in a historic tea factory immaculately and sympathetically converted into a luxury hotel. Lovely spa treatments but highlight was tea picking and seeing the historic boutique tea factory onsite. Beautiful secluded position in tea plantations and countryside
Stayed 2 nights in Apr 2025

10/10 Excellent

jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so helpful and answered any request right away.
Stayed 2 nights in Apr 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the tiny working tea factory.
Stayed 1 night in Mar 2025

10/10 Excellent

Gurpreet

Stayed 1 night in Mar 2025

10/10 Excellent

Manami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, and I was especially fascinated by the old elevator. Both the dinner buffet and breakfast were excellent. Be sure to try the "curd" — a yogurt-like dish made from buffalo milk. There are plenty of activity options (for an additional fee), and I especially enjoyed tea plucking while wearing a saree. The staff were all helpful. The room wasn’t too spacious but was clean and nicely decorated.
Stayed 1 night in Mar 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heritance tea factory thank you

If you enjoy fantastic landscapes, history and excellent service, this is the perfect place for you. Our welcome to this remarkable building was warm and very professional. The reception, restaurant and bar have been restored from a factory ,impeccably with style, class and sympathy. We were showed to the room via an orginal factory evelator. I loved the bedroom it was comfortable and cosy. Can I add it is very colonial, some would say dated, but I would disagree, and the hotels pictures of the room were accurate. We ate a very good buffet dinner accompied with impeccable service. I would like to add I am an engineer and for me it was a unique experience in a breathtaking landscape. But you will noitce there are no pictures of the bathrooms on the website. There is no getting around it, the bathroom needed a refurb and if you like modern day sharp hotels it may spoil your stay. But we thought overall it was amazing and we would not have missed the experience. Thank you to everyone at this unique hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Hsin Ti

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
The hotel is good and the surroundings are great but the value for what you pay to stay at Heritance is not reflected in the amenities in the rooms so definitely overpriced!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Hardik

Stayed 2 nights in Sep 2024

10/10 Excellent

Sheriden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Mariana

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

jagath

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

shalendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and a must go. A really unique experience and the conversion from a tea factory to a hotel has been done very well
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great experience.

A lovely stay at the Heritance Tea Factory. It's a repurposed tea estate factory, with just 50 rooms. Great service, and good a la carte options. Tea here is super, but coffee drinkers will be disappointed.
Stayed 2 nights in Feb 2024

8/10 Good

Pulkit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Khaw Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an exclusive place , very good for relaxing
Stayed 1 night in Nov 2023

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is incomparable. We loved the opportunity to stay in an historic building which has been lovingly restored. We were incredibly well looked after by everyone who works at the hotel and highly recommend this accommodation and the delicious food we ate.

6/10 Okay

Eido

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beautiful location and charming old style factory design. Poor amenities - this is not a 5 star hotel. little water pressure, no toiletries, only one power outlet in the room, slow wifi, no pool, Resturant a la cart menu comes with a “40 min cook time” warnings, it’s really cold there, no heaters
Stayed 1 night in Aug 2023

8/10 Good

Kataraina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful hotel that captured its history. We had excellent service at the spa, enjoyed dining at the restaurant and it was lovely to walk the grounds. However, I note that while most service was excellent, the supervisors at the front desk treated us very oddly when charging things to the room and then bought the eftpos machine up to our room at 10.30pm (knowing full well we had an early morning start the next day to hike Horton Plains) to get us to pay our hotel bill before check out the next day. It put a damper on our entire stay.