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Radisson Hotel Kandy

4.0 star property

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Photo gallery for Radisson Hotel Kandy

Outdoor pool, sun loungers
Deluxe Room, Lake View - 15% Discount on Food and Soft Beverages | Mountain view
Reception
View from room
Deluxe Room, Lake View - 15% Discount on Food and Soft Beverages | Premium bedding, down comforters, memory foam beds, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Spa

Explore the area

Map
No. 31, Saranankara, Mawatha, Kandy, Central Province, 20000
  • Kandy Lake
    ‪2 min walk‬
  • Temple of the Tooth
    ‪8 min walk‬
  • Royal Palace of Kandy
    ‪12 min walk‬

Room options

View all photos for Premium Room - 15% Discount on Food and Soft Beverages

Premium bedding, down comforters, memory foam beds, minibar

Premium Room - 15% Discount on Food and Soft Beverages

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Premium Room - 15% Discount on Food and Soft Beverages

Premium bedding, down comforters, memory foam beds, minibar

Premium Room - 15% Discount on Food and Soft Beverages

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down comforters, memory foam beds, minibar

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Lake View - 15% Discount on Food and Soft Beverages

Suite, Lake View - 15% Discount on Food and Soft Beverages | View from room

Suite, Lake View - 15% Discount on Food and Soft Beverages

  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Lake View - 15% Discount on Food and Soft Beverages

Deluxe Room, Lake View - 15% Discount on Food and Soft Beverages | Premium bedding, down comforters, memory foam beds, minibar

Deluxe Room, Lake View - 15% Discount on Food and Soft Beverages

  • 291 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room - 15% Discount on Food and Soft Beverages

View from room

Superior Room - 15% Discount on Food and Soft Beverages

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room - 15% Discount on Food and Soft Beverages

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Room - 15% Discount on Food and Soft Beverages

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Radisson Hotel Kandy

4-star Kandy hotel close to Temple of the Tooth
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a rooftop terrace are onsite. Housekeeping is available on request.
Radisson Hotel Kandy offers 122 accommodations with minibars and safes. Memory foam beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
In addition to a full-service spa, Radisson Hotel Kandy features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Radisson Hotel Kandy has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Radisson Hotel Kandy has 2 restaurants on site.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: USD 46
  • Christmas Eve (December 24) Gala Dinner per child: USD 23 (from 6 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 46
  • New Year's Eve (December 31) Gala Dinner per child: USD 23 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

OZO Kandy Hotel
OZO Kandy
OZO Kandy Sri Lanka Hotel
OZO Sri Lanka Hotel
OZO Kandy Sri Lanka
OZO Sri Lanka
Radisson Blu Kandy
OZO Kandy Sri Lanka
Radisson Hotel Kandy Hotel
Radisson Hotel Kandy Kandy
Radisson Hotel Kandy Hotel Kandy

Radisson Hotel Kandy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 449 reviews
Rating 8 - Good. 164 out of 449 reviews
Rating 6 - Okay. 32 out of 449 reviews
Rating 4 - Poor. 12 out of 449 reviews
Rating 2 - Terrible. 9 out of 449 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Garry

Traveled with partner
Liked: Amenities, property conditions & facilities
Dining in is difficult everyday at least two large tourist coaches - so meals are not relaxed and intimate. The pool is tiny. Watch out for the musicians upstairs and getting locked in to tips. Otherwise staff were friendly, polite and helpful.
Stayed 6 nights in Feb 2025

8/10 Good

Paul

Stayed 1 night in Feb 2025

10/10 Excellent

Sunjum

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

sriram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Very comfortable. Well located. They had slow internet - but could be due to rains and bad weather
Stayed 2 nights in Feb 2025

10/10 Excellent

Don, Briarwood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful time at this excellent hotel. Wonderful and helpful staff, excellent amenities good food and panoramic view of the beautiful Kandy made gave us wonderful stay. Top floor with a swimming pool and a bar is an ideal place to watch arriving flocks after flocks of white birds, mostly Egrets.
Stayed 3 nights in Feb 2025

10/10 Excellent

Veena

Traveled with partner
Liked: Cleanliness, staff & service
Very comfortable, clean, helpful staff and great breakfast for our one night stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Stayed 1 night in Feb 2025

10/10 Excellent

Komitige

Stayed 1 night in Feb 2025

8/10 Good

Ben

Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Shankar, Edison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It smells of mold in the rooms
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the place to book!

My third time at this hotel. While I generally prefer to support a boutique hotel, all exceptions are made to come to Radisson Kandy. And I have yet to question our choice! Irfan, the front desk manager has a superior grip on the comings and going at this hotel. No guest question /problem/concern goes unaddressed-- and his staff follows his lead. The trainees are really more like interns and on a clear management track. The level of anticipation, overall Customer Service, and passion for your enjoyment is unrivaled here in Kandy. As "repeaters", we were greeted like utter royalty, given an upgrade and lovely chocolates in the room as well as comped for breakfast. I can't remember feeling so welcomed anywhere in the world! The staff works Harmoniously and they have a heart for their guests. You feel it, despite the hotel's size. The hotel functions quite well and the restaurants have superior lake views with quite good food to boot--- and even live music (not deafening, quite pleasant, see photo!) at one rooftop spot. Where their seemingly endless repertoire floated from one language to another based on guest requests-- rather astonishing! Management has made many improvements and, as the largest hotel in Kandy, strives for seamless one or two night turnovers and I can confirm that they have got it down. They are developing a concept for a Spa (beyond the current one)-- so no doubt, visit #4 will provide further delight! You will be GLAD that you have picked this hotel.
View from the Lake view room
Charming ensemble at rooftop bar/restaurant
Stayed 1 night in Feb 2025

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, left luggage was alittle unsettling.

Lovely stay in this hotel. It is beautiful perched on abit of a hill and if you are lucky you will have great views over the Kandy lake. Very convenient to get to the train station. The breakfast was delicious and staff very friendly. One point that slightly surprised me… I was alittle early when I arrived and my room wasn’t quite ready. I asked if I could leave the luggage with the hotel and I would go out for a walk and come back in an hour or so. They said fine but I was surprised to find the luggage was just left by the front entrance of the hotel by some staff who maned the doors. They were very busy with coach trips arriving and leaving, the luggage could easily have been taken on purpose or by accident. I stay in many international hotels and usually there is always a concierge or separate room luggage is taken to and you’re given a ticket to collect this… considering this is a Raddison hotel it was strange none of this was in place. It is a great hotel but please be aware of this if you want to leave luggage, there seem to be no system.
Stayed 1 night in Jan 2025

10/10 Excellent

Janitha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. The view and food was great.
Stayed 1 night in Jan 2025

8/10 Good

Iresha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms were small. Lots of tourists. Crowded. But the staff were very nice and attentive.
Stayed 2 nights in Jan 2025

4/10 Poor

Ravi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were lovely. But the cleanliness was awful. The room was dusty and sticky and there was even a false nail the floor. Needs a refurb. The smelt musty and the carpet in the corridor was filthy with scuffs all over the walls. Not a 5* more like a basic travel lodge in the uk.
Stayed 1 night in Jan 2025

10/10 Excellent

ramin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in Kandy

Excellent location with easy walk to Kandy Lake and Tooth Temple. Staff were very courteous and professional. Room was very clean, modern design and breakfast buffet was of high quality and plenty of choices. Great value for the stay. We had a fantastic view of the lake and city from our balcony.
Stayed 1 night in Jan 2025

10/10 Excellent

Pushpa

Stayed 3 nights in Dec 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay in Kandy

Stayed 2 nights in Jan 2025

10/10 Excellent

Jean Claude, alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice with a beautiful view . You have great breakfast . One downside the food breakfast or diner are only buffet option but nice selection.
Stayed 2 nights in Jan 2025

10/10 Excellent

Pushpa

Stayed 1 night in Dec 2024

8/10 Good

Pritam

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Good, but can do better!

It was our first stay in Sri Lanka, but I must say, charging for extra bottles of water … that’s not acceptable anymore, c’mon! Food was ok, I would rate 3.5 out of 5, service of the staff were also ok! Overall, I think they still have a lot of room for improvement
Stayed 2 nights in Dec 2024

8/10 Good

Harvey, Halesowen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent, professional and friendly
Stayed 1 night in Dec 2024

8/10 Good

Gnyanesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
liked location
Stayed 1 night in Dec 2024

4/10 Poor

Usman Ahzaz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024