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Radisson Hotel Kandy

4.0 star property

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Photo gallery for Radisson Hotel Kandy

Outdoor pool, sun loungers
Reception
Outdoor pool, sun loungers
Aerial view
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Spa

Explore the area

Map
No. 31, Saranankara, Mawatha, Kandy, Central Province, 20000
  • Kandy Lake
    ‪6 min walk‬
  • Temple of the Tooth
    ‪18 min walk‬
  • Royal Palace of Kandy
    ‪4 min drive‬

Room options

View all photos for Premium Room

Premium bedding, down comforters, memory foam beds, minibar

Premium Room

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Premium Room

Premium bedding, down comforters, memory foam beds, minibar

Premium Room

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down comforters, memory foam beds, minibar

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Lake View

Suite, Lake View | View from room

Suite, Lake View

  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View | Premium bedding, down comforters, memory foam beds, minibar

Deluxe Room, Lake View

  • 291 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down comforters, memory foam beds, minibar

Superior Room

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Room

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Radisson Hotel Kandy

4-star Kandy hotel close to Temple of the Tooth
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a rooftop terrace are onsite. Housekeeping is available on request.
Radisson Hotel Kandy offers 122 accommodations with minibars and safes. Memory foam beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. Services include massages. The spa is open daily.
In addition to a full-service spa, Radisson Hotel Kandy features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Radisson Hotel Kandy has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Radisson Hotel Kandy has 2 restaurants on site.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 46
  • Christmas Eve (24 December) Gala Dinner per child: USD 23 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 46
  • New Year's Eve (31 December) Gala Dinner per child: USD 23 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

OZO Kandy Hotel
OZO Kandy
OZO Kandy Sri Lanka Hotel
OZO Sri Lanka Hotel
OZO Kandy Sri Lanka
OZO Sri Lanka
Radisson Blu Kandy
OZO Kandy Sri Lanka
Radisson Hotel Kandy Hotel
Radisson Hotel Kandy Kandy
Radisson Hotel Kandy Hotel Kandy

Radisson Hotel Kandy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 433 reviews
Rating 8 - Good. 158 out of 433 reviews
Rating 6 - Okay. 32 out of 433 reviews
Rating 4 - Poor. 12 out of 433 reviews
Rating 2 - Terrible. 8 out of 433 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Syed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good Hotel and wonderful staff. Dining Options are great and the live music is simply awesome. Great Choice !!
Stayed 1 night in Nov 2024

6/10 Okay

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice reliable hotel with good service and cleanliness. Road approaching the hotel is on a slope and unlit making it unsafe (accident and injury, not mugging) at night
Stayed 2 nights in Dec 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights here. The hotel, staff and service were great. Room was clean and comfortable. Breakfast was excellent; dined one night at the bar beside the pool and the fried vegetarian wraps were delicious. Pool was clean and so refreshing. Easy to walk into the city for eating options. Overall, enjoyed it here!
Stayed 3 nights in Nov 2024

6/10 Okay

Mark

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed my stay. Nice View from the balcony. Spacious and clean room. liked the pool as well. I wished they have Hala food.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
This is a good hotel and staff are very attentive & helpful. I was particularly impressed with our room cleaner (Chamika) who every day surprised us with a beautiful towel sculpture left on the bed. He is really talented! I was, however, disappointed with the room lightin. You have to put every room light on during the evening (waste of electricity) and even then the rooom was not bright enough. It would be far more economical and practical to have a main ceiling light.
Stayed 4 nights in Sep 2024

4/10 Poor

Sajith

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Housekeeping is pretty bad. We received a room WITHOUT dental kits, bathroom slippers and had to call seceral times to get an Iron/Ironing Board. Staff in general is really good, friendly and helpful though it's just that their Housekeeping shouldn't overlook the room amenities.
Stayed 1 night in Sep 2024

10/10 Excellent

Wellesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Aug 2024

8/10 Good

Bernard

Stayed 1 night in Jul 2024

8/10 Good

Thikshan, New Jersey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location,the staff very friendly. The amenities should be ergonomic. Wish they had a few more towels available, especially given the humidity.
Stayed 1 night in Jul 2024

4/10 Poor

Rekha

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy hotel, horrible experience. A/c doesn’t work in the room. Water pressure and temperature zero. Smelly rooms. Never ever recommend anyone. Think before u book. Shame for Radisson Brand
Stayed 1 night in Jul 2024

10/10 Excellent

Ahmed

Stayed 2 nights in Jul 2024

8/10 Good

Thomas, Johnson City

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and nicely situated.
Stayed 3 nights in Jun 2024

10/10 Excellent

Davina

Stayed 1 night in Jul 2024

4/10 Poor

Philomena

Stayed 3 nights in May 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Philip

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst hotel we have stayed in. Main issue was the cleanliness, hopefully i can add photos to this review to show the state on the Bedding, looked like the sheets hadnt been washed since someone deficated on them!!! As for the smell in the room, what looked like someone died on the carpets and the food looking like it had been out for days! If we could have moved hotels that evening we would have, but it was late when we arrived. Staff response to the state of the rooms...."well it's one of our nicest rooms...." but it doesnt matter if its so dirty! Anyway, we checked out the next day rather than staying for the 3 nights booked. The general manager said "he understood and that we should apply for the refund of the 2 unused nights through Expedia and that he would sort it out at his end. The team at Expedia were very helpful but guess what, refund rejected. Having now tried twice to contact Radisson directly with no response we decided to do this review. Having had an amazing stay at the Radisson Red in Cape Town recently, it is not the chain, but i think a management change in Kandy would help! One final word of warning, the TukTuk driver in the smart white outfit who hangs around the hotel and is friends with the luggage guy at the hotel should be barred. He is aggressive, threatens you when you just want to walk to the Lake, threatens taxi drivers! Beware. I dont like giving these kinds of reviews but needs doing to save other travellers.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tadhg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel overlooking the city and lake in Kandy. Has everything you need for a comfortable stay. A nice rooftop bar to relax before a peaceful quiet sleep.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024

4/10 Poor

Balakumar

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms smells very bad, food is not worth for the price you paid, towels and bed seats are not clean house keeping is not done there job, we end up fixing the shower faucets,air condition was in repairs.
Stayed 1 night in Mar 2024

2/10 Terrible

Swarnalata, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was quick with check in. Room was very comfortable with a good view.
Stayed 1 night in Mar 2024

10/10 Excellent

Børge

Stayed 1 night in Jan 2024

8/10 Good

jose

Stayed 1 night in Dec 2023

10/10 Excellent

Teresa M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We enjoyed our stay here. The only thing that was disappointing was… I thought breakfast was included. It wasn’t until I went to check out that I found out it wasn’t when an additional $30.00 USD was charged to my credit card.
Stayed 1 night in Sep 2023