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Serene Kandy

4.0 star property

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Terrace/patio
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk
7 bedrooms, premium bedding, in-room safe, desk
Daily continental breakfast for a fee
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
The current price is $123
includes taxes & fees
Jul 5 - Jul 6

Explore the area

View in a map
113, Rajapihilla Mawatha, Kandy
  • Place, Kandy Lake
    ‪5 min walk‬
  • Place, Udawatta Kele Sanctuary
    ‪8 min walk‬
  • Place, Temple of the Tooth
    ‪13 min walk‬

Room options

View all photos for Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Single - Main Wing

  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Double or Twin - Main Wing

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Quadruple with Kitchenette - Main Wing

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free WiFi

Four-Bedroom Luxury Apartment

  • 1292 sq ft
  • 4 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Luxury Triple Room

  • 391 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Premium Quadruple Room

  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free WiFi

Apartment - Ground Floor

  • Mountain view
  • 1615 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

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About this property

Serene Kandy

4-star Kandy hotel with in-room kitchenettes
Along with 8 outdoor pools, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, laundry facilities, and tour/ticket assistance are onsite.
Serene Kandy offers 21 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Kandy hotel provides complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Housekeeping is offered daily and irons/ironing boards can be requested.

8 outdoor swimming pools are on site along with a children's pool.
Serene Kandy features 8 outdoor swimming pools and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a terrace, tour/ticket assistance, and laundry facilities. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Serene Kandy has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Serene Kandy has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 8 outdoor pools
  • Children's pool

Family friendly

  • 8 outdoor pools
  • Children's pool
  • In-room kitchenette
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: USD 60
  • Christmas Eve (December 24) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 75
  • New Year's Eve (December 31) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Serene Kandy Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 13 out of 40 reviews
Rating 8 - Good. 17 out of 40 reviews
Rating 6 - Okay. 6 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Grady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended - Serene Kandy

Enjoyed out stay at Serene Kandy. The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast. Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

phillip

Disliked: Staff & service, room comfort

disappointing, go elsewhere!

Hotel badly run and nothing turned up when Ui asked and without constant reminders.
Verified

6/10 Okay

Ishbel

Liked: Cleanliness

Ridiculously expensive room

Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Stayed 1 night in Dec 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Ajit

Liked: Cleanliness, staff & service, property conditions & facilities

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Raman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms
Stayed 1 night in Jan 2018
Verified

8/10 Good

Nick

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel

Charged for beers from mini bar that weren't there to begin with
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Stayed 2 nights in Dec 2017
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay in Kandy

Attentive staff, good food
Stayed 3 nights in Nov 2017
Verified

6/10 Okay

Traveller

Liked: Cleanliness, staff & service

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Stayed 2 nights in Oct 2017
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Stayed 2 nights in Oct 2017
Verified

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful service!!!!

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).
Verified

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing stay due to overbooking by the hotel

The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!
Verified

10/10 Excellent

Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt hotel !

Vi sov en nat på Senere Grand og det var skønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. Skønt hotel, der var super rent og pænt.
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend for your stay in Kandy

My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.
Verified

8/10 Good

Ranadeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel. Best location n view

It was an amazing stay at Serene grand. Simply Awesome
Verified

6/10 Okay

Jarmo

Liked: Property conditions & facilities
Disliked: Cleanliness

Maisemahotelli, hyvät yhteydet keskustaan

Siivouspalvelun taso heikko, varsinkin lattialla siirretään likaa paikasta toiseen.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good staff

Amazing trip